2,584 Pennsylvania SRT Service Centers

Terrible experience and would never recommend them. - mlough5

Terrible experience and would never recommend them. My car is a brand new 2024 Corsair with severe ratting issues and front dash speaker issues and no reception, in a metro area. The Service Department has repeatedly tried to address the issues and yet same issues still come back with new ones. I have begged them to take it back and put me in any other car but a Lincoln. It is possible, but for 17k. With 2400 miles on it, basically brand new car, I have to pay 17k which is blatantly a statement of what the value of this car is, IMMEDIATE DEPRICIATION. Maybe because I am a woman and naive? I could not be more frustrated with this dealership and the owner. Go elsewhere and I would not buy a Lincoln.

The staff is always professional and pleasant to work - A Thompson

The staff is always professional and pleasant to work with. I never feel pressured to do anything more than I took the vehicle in for.

Good communication from the initial phone call to - ajpasa

Good communication from the initial phone call to schedule the appointment, quick schedule (within 48h) and good service. Servicing an F150 for engine oil and filter, as well as transmission oil change. Good reminder from the foreman on tire rotation, added to the service.

DISHONEST PRACTICES - Ras

I recently took my car in for an inspection. Car is only three years old and with low mileage. Warranty has run out on parts like brakes, battery, etc. Was told that I needed brakes and rotors. Had a feeling that this was not true. Took my vehicle to another station. Was told I DID NOT NEED brakes or rotors, and my car passed inspection. So sad when a dealership has to be dishonest in order to make money off of their customers. Also have been having transmission problems with my 2013 Ford Fiesta and have had the car to the shop FOUR times and car is not even four years old yet. Would never return to DelBaso for any vehicle EVER!!!!!

Had a great experience. - ameer.quraishi

Had a great experience. First timer getting an oil change. From beginning to end I knew what was going on. The after report thru text explains what they did and all was great! great showroom with beautiful classics to look at... also the Starbucks was great!

Lemon Dealer - Scott H

Purchased a 2010 F-250 and truck has been a nightmare. The truck had a recent inspection sticker but recommend taking to your mechanic to check found several issues that shouldn't have passed! They fixed agreed issues took forever and didn't offer a loner. They had my truck 22 of the first 30 days I owned it. Trans pump was bad had to wait til dealer got a warranty to fix so didn't have to put out of pocket. First time didn't fix had to take back still noticed a drip they looked at it and the owner of Burns (Paul Burns) looked and said saw nothing leaking and basically said can't see the moisture I showed them. A week later fluid spewing all over had to send back to trans shop and had to put in another pump.(probably never did 1st one) The truck Anti theft system acted up they towed to thier mechanic and said it needed keys and they gave me 2 new keys. The truck didn't take long and dead in driveway again. Towed a 2nd time manager told me they had to install a new ECU had truck another week got it back and worked til 3 months later and yes it's dead in driveway again. Called owner Paul Burns he told me he needs to look into it. Tells me has no record of any work on anti theft system or new ECU. The Manager that was dealing with the entire time had left Burns but I had his Number texted him and he informed me yes it was definitely done and told me who did it and they have the record. Called Paul Burns and told him he looked into it and said that his manager at time must have been mistaken. I asked Ok if they didn't change the ECU what did they do to get the truck working and I was told believe it or not when they took it off the tow truck it magically started right up! Why did they have my truck for FIVE days??? Keeping track had no vehicle 53 days since I owned it. Now I am told it is my problem to get fixed! I hate liars and people that don't stand behind there work. This is the 2nd and last vehicle and last I will purchase from any of Paul Burns dealerships. Do yourself a favor go to a reputable car dealer.

Have waited multiple times on call backs never received. - Crystalnelly21

Have waited multiple times on call backs never received. Bought car 6 months ago it’s been in the shop for 3 weeks with no help from Preformance Kia or call back from general manager

Dealership is awesome ! - kathypressley2

Dealership is awesome ! The service is excellent. You are kept up to date on your cars needs with reminders of service needs. Friendly informative staff!