2,574 Pennsylvania SRT Service Centers

Bought Jeep in for repairs and because Jeep was out of - map2269

Bought Jeep in for repairs and because Jeep was out of warranty they want me to pay for DEFECTIVE parts that Jeep put on and they sell. The Jeep is only 4 years old with low mileage. Then I tell them to do certain things to keep and they DON’t do it. They don’t listen to customer

Four trips to the dealership for an oil change 1, - cfurey247

Four trips to the dealership for an oil change 1, Did not tighten the oil filter after replacement. leaking oil all over the garage floor. Back to the dealer. 2. Find oil all the floor again, back to the dealer, this time they forgot to replace the oil cap. Dealer held the car over night. 3. Went back to pick the car up I asked the manager to check under the car for any leaks he said we can put on the lift and I could check. They put it on lift call me over I’m looking and see that the skid plate is missing they have no idea where it is, we found it at the last bay where it was serviced. Extremely disappointed with the service team at Tri County Toyota! I can’t understand how this team could screw up an oil change so bad but they did. 1st oil change 7600 miles on my RAV4, took it in for its one year service. Lost time from work, now the car smells of burnt oil from the oil on the engine. Still dripping oil. Sincerely, Charles

Great customer service - Rub5

Everyone here is great. Each time I take my vehicle here, I'm greeted with a smile. Karen and Taylor have been exceptionally helpful and very friendly. I would recommend Tri-star Somerset to anyone.

TRI STAR DOES NOT HONOR WARRANTIES. - lizgheg

TRI STAR DOES NOT HONOR WARRANTIES. Purchased several Chevy vehicles BEFORE dealership purchased by TRI STAR. Last vehicle purchased BEFORE public was aware that Centennial had been sold twice since 2017. Three warranties purchased for the Chevy in 2017. Vehicle has less than 24,00 miles. Recent issue with vehicle (not specifically known at this date.) Not known? TRISTAR REFUSED TO HONOR WARRANTY. Their "discretion" to REFUSE. GO FIND ANOTHER DEALERSHIP. RECOMMENDATION: DO NOT PURCHASE ANY VEHICLE FROM TRISTAR. Recommendaiton #2: file a complaint with AG of Pa. against dealerships that refuse to honor expensive warranties when the time comes to correct a problem.

Right rear brake repair $1200. Total scam . 1 star... - Mad stork

Right rear brake repair $1200. Total scam . 1 star because that is the lowest rating available . Don’t spend a dime there ever. I know that I won’t

Purchased dodge truck 2015 including TST Silent Rider & - randmcun

Purchased dodge truck 2015 including TST Silent Rider & Remedy. This coverage was misrepresented and deceitful. The undercoating we paid for was not done leading to rust, poor paint job, with rust a 2nd time. Owner not available to return call. If this prevention coverage was done as advertised this review would not exist.

I only went in to have a key remade an programmed. It... - Brian

I only went in to have a key remade an programmed. It took 8 months. Lol what a joke. I will never be back again.

Tri star Indians service group are always very friendly... - Lewie

Tri star Indians service group are always very friendly and pleasant to work with. They and are very accommodating to schedules. Due to current Covid regulations and my place of employment, I am very limited to days I can go into the office. My inspection was up and the end of the month of August and they were able to squeeze my car in for inspection on the only day I could go into the office. That helped me tremendously as I didn’t have to schedule time off of work to get my car inspected. Not only did they squeeze it in, they did it without hesitation and still had my car back to me within an hour!

Great inventory, new building, state of the art service - garriatoth

Great inventory, new building, state of the art service department, friendly and knowledgeable staff, complimentary pick up and drop off for service and mobile service available

Above and Beyond After the Sale - alries

I had an issue with the clock spring on my 2010 Dodge Grand Caravan. Contacted Twin Pine for a warranty claim (purchased the extended warranty) and found out that the clock spring is not a warranty item. I was mad at first, but Jason went to the owner and explained what had happened and that it has only been about 1.5k miles since I bought it. The owner agreed to split the bill with me 50/50 even though he had no obligation to do so. These guys are the real deal and stand behind their commitment to sell exceptional quality used vehicles. I saw some complaining on here about service on items that weren't covered under warranty. The bottom line is this, check the vehicle out carefully, albeit, Twin Pine seems to do a good job of catching things before they go up for sale. If you see a problem, address it before you buy it. Once you find an issue, fix it before it becomes worse. Used cars are just that, USED. No used car is going to be the same as a new car. I knew that, but that is why I saved 16k on a 4 year old vehicle as opposed to spending 16k more to have a new vehicle. Thank You Twin Pine!

Always Great !! - maggieeck

The service at Tri Star is wonderful. Very accommodating and timely service. Employees always friendly. They schedule your appointment at the customers convenience and work with you on day and time.