2,584 Pennsylvania Toyota/1000 Service Centers

(continued) The enclosures include two (2)... - SAPIENTIA

(continued)<br><br><br> The enclosures include two (2) invoices ... for reference only. Legally, my claim would be hard to prove ... especially after/when the "evidence" burned up. [The Left Front rotor had turned blue, from the heat, ... only after it cooled down four (4) hours later.] I am quite familiar with the Service Industry and I know when to trust "gut" instincts concerning "poor service" from same. I (also) do not appreciate the MIDAS treatment ... especially from Ferraro Cadillac. Because of the seriousness of the above-described incident and the near-fatal possibility, I will not be returning to Ferraro for Sales or Service. Since the damage (induced by the Ferraro Service Team) was repaired by County Auto Service, Inc., my 2001 Buick is (now) braking properly ... the way it did prior to the 18 February (2005) service.<br> <br> In closing, Craig D’Anjolell is a true gem of a salesman and one of the best representatives for the "sales" end of your business. Some customers, though, have to be sold on both sales & service. [The best (or worst) advertising has always been by word-of-mouth.] From my recent experience, I most certainly would hesitate to recommend your dealership to any new customers. <br><br><br> Yours truly,<br><br><br><br> ----------------<br><br><br><br><br><br>26 May 2005<br> <br> <br>Craig D’Anjolell<br>Ferraro Cadillac-Buick, Inc.<br>674 Baltimore Pike<br>Springfield, PA 19064-3030<br><br> Re: Invoice No. BUCS xxxxx<br><br>Dear Craig:<br><br> This is just a brief note as to why dealerships lose customers. The enclosures explain my problem involving a first encounter with the Ferraro Cadillac-Buick, Inc. Service Department. You and the rest of the Ferraro sales force are the “front line” of the business. A good portion of service revenue does not just come from warranty and standard automotive maintenance repair work. It is derived from a sale that fostered a good relationship between Dealer and Customer. Return/Repeat business is a direct result of that relationship. <br><br> On 5 May 2005, I sent – via Certified Mail – a letter (with enclosures) to Mr. Anthony Ferraro, Jr., detailing my first & last encounter with Ferraro’s Service Department. To date, I have not received a response to that letter as Mr. Ferraro, Jr. has not given me the courtesy of a reply. Not only did I eventually end up spending more than $650.00 for brake work, but I felt that my personal safety had been compromised due to the original shoddy workmanship. The shoddy workmanship is all too reminiscent of the treatment that one could expect from a second class shop! <br> <br> In closing, I will no longer be recommending Ferraro due to the above-referenced matter. It’s true that the best (or worst) advertising has always been by word-of-mouth. If you think that I’m kidding, just spend some time in the Customer Service waiting area. There is some real BS being thrown at unsuspecting souls. By the way, ... The customer is ALWAYS right!<br><br><br> Yours truly,<br><br><br><br> ------------------<br>

Small town greatness - Germikes86

My service experience with Feussners Ford is second to none. their techs are well trained, explain clearly any work being completed. My vehicles are always finished when promised and done right the first time. Feussners Ford experience in customer service keeps me rolling down the road.

John is service director for a reason! Kudos! - Fred K

Service is excellent and is the reason why I stay with this dealership! First time repairs with details taken care of by the service manager.

Very disappointing place. - irenerubus

Very disappointing place. They replaced my rotors and brakes 2 years ago, and said they needed replacement again? My car is stored in a garage and generally, my brakes never needed replacement for 60000 or more miles. Costly need and I honestly do not trust if this job was done properly 2 years ago. I also waited 1 hour for them to even look at my car, as I waited over 2 hours, as a full room of customers came and went, as I was the last one there. And… I had a scheduled appointment and arrived on time… even 15 min prior. Problems discussed with them and zero comments back.