2,584 Pennsylvania Toyota/1000 Service Centers

Worst Dealership, Beyond Unfathomable - Tyler Stahler

I can not believe this business is still running, the way they treat their customers and lack of knowledge on the cars they work on. I purchased a car from this dealership 2 years ago and ever since it has been nothing but issues. Every time my car is in the shop it comes back with a different problem, and don't expect them to fix their mistake. They will just push you to another Gilboy representative that can talk politics, and make it sounds as if you are in the wrong. I hope this helps someone from not making the same mistake I did. After having multiple issues with their service and customer support I cancelled my warranty and am going to Ciocca and CBtuning.net from now on.

Was treated incredible. We own a 94 Jeep Cherekee Laredo... - zimmerfuzz

Was treated incredible. We own a 94 Jeep Cherekee Laredo it has over 150,000 miles and was stalling. They took a look and within the same day fixed it and it is running beautifully. Even gave us some imput on some transmission issues we think might be coming in the future. Would definitely recommend them and when the time comes we would buy another Jeep from them. But this one is still running beautifully even with the high miles. Thank you Thank you for everything.

this car cost $8K after only 15K miles - dwjones1981

This car was purchased with only 1K milles and after 14K more miles, the oil plug fell out and the engine seized causing $8K worth of damage. Mind you I had an oil change 5 months previously and it does not take 5 months for a plug to fall out. Furthermore, the dealer refused to contact the warranty company despite my request so I had to contact them and open a case. Even after this, the warranty representatives stated that the dealer informed them that this wasn't covered and that the oil plug issue is not their. the warranty place was not told of the time lapse between services nor did they know that the research my point that the car did not notify me of any issue until the very second that the engine seized causing thousands of dollars of damage to my car without any negligence on my part. The failure of the plug after 5 months of working without a problem and the car's failure to notify me of a catastrophic engine emergency is the fault of the car and it is buick's responsibility to remedy this; but they refuse to do so. My holiday was ruined, gifts returned, and the car dealer still refused to assist me or call me to give me any updates. 14 days without a car and no call to advise the status or when it will be done. And again, the dealer and warranty people refused to help me regardless of the fault of their products. The lack of proper services will prompt me to see legal action and I will report this lack of any communication to the BBB.

Everything was great. - donna60648

Everything was great. Just what we expected. It was a long wait but expected it for what we had done. Ron is exceptional! So far all our experiences have been good.

Geat experience with Griffin Motor's service department - MarcyK

The service was prompt and friendly. The problem was solved and completed quickly. I would highly recommend Griffin's as a dealership and for service work.

Horrible Service - Holmes

I've recently realized they've been screwing my mom out of money for years. Every time she gets her car inspected something is wrong with it. I took my jeep here to get my Jeep Patriot inspected (because my mom wanted me to) they said I needed rotors and 4 new tires bc it was AWD. Little did they realize, my jeep is 2WD. I took it to another private garage in town and had 0 problems getting it inspected. Never would recommend them to ANYONE.