2,584 Pennsylvania Toyota/1000 Service Centers

I recently got service for my 2018 RAM I brought the - Kenhay3

I recently got service for my 2018 RAM I brought the truck in on the wrong day but the service guy said I can choose to leave it and they will get to it when they can. I would have returned on the correct day, but he said I could just leave it. After a couple of days I sent my wife to check on the progress , it wasn't ready yet. the service guy said he called me later that same day, I got no call nor voicemail the service person was very rude to me and my wife, he started trouble with me about a phone call I made earlier today. I was there just to pickup my truck. I didn't say anything to him, but he felt the need to remind me about the earlier phone call. he said that I was rude and disrespectful to him. why did he need to say anything to me, I had no business with him. I never been treated like this before. the msnager ask me to leave and that he was going to call the police on me. I have bought many cars and trucks from this location. I am in total shock of the service department attitude and lack of professionalism. Ken H.

Montgomeryville Acura has always surpassed my - melmelissaxo

Montgomeryville Acura has always surpassed my expectations with everything. Would highly recommend anyone to them..

Montrose is the best… No pressure sales… They take care - noclat62

Montrose is the best… No pressure sales… They take care of their customers… I just had my vehicle repaired at Montrose collision. Perfect from start to finish. Employees went over and above To make sure I was taken care of… Highly recommend.

Superlative customer service! Had the hail damage... - UNCLEBOBO

Superlative customer service! Had the hail damage assessed on Friday, received a call on Saturday to schedule an appointment, dropped off the car on Tuesday and had it back on Wednesday looking like it just came out of the showroom. The overall experience exceeded my expectations. My personal thanks to all who were involved.

They had my car for over three and a half months waiting - lgmom

They had my car for over three and a half months waiting for a part to come in (not their fault). I had my car back for a little over 24 hours and drove it around 100 miles before it broke down again. The car is now about an hour and a half from Pittsburgh and they are denying that it could have been anything they did. It is all steering/wheel related. I plan on contacting an attorney.

Great - MC_NOEL

My appointment was taken on time. My visit was relaxing in the customer lounge. My vehicle was road ready 30 minutes ahead of schedule! Great

Great service! - Weirtonwoman

Not only are my regular service items handled promptly, but any concerns are also addressed. I feel confident in my ride when I leave. I appreciate this dealership!

Had over $4500 worth of work done at this dealership . - MAD

Had over $4500 worth of work done at this dealership .They called on Thursday to say it was ready for pick up . My husband is disabled but since he body work done in addition to mechanical work he wanted to see it before we paid . Since he can’t drive we ubered over so he could see and I could drive the car home . He is wheel chair dependent ! I realized they put the wrong month inspection sticker on . While I was in paying , a machanic ? Came to take car back in and my husband was sitting in car . He told him he had to get out of car ??? To my surprise I turned around and there was my husband walking into the service bay unsupervised !!! 2 hrs later , after complaining about the wait and meeting with Eric “ the service manger “ we finally got out of there . Eric , is not empowered to do anything except to say sorry and offer a future credit !!!! I can’t believe after that inconvenience he would think we would be back . It appears to me that they need to do better trading for Machanics and MANAGERS. Your managers need to be better empowered if your goal is happy customers and returning business . I definitely would not recommend this dealership for service .

Service Department - Dino308

The folks that are in the Service Department are simply great. They go the extra mile to be sure that you are accommodated as best possible. You can tell this is a good dealership because the people behind the counters are always smiling and really happy so you know they enjoy their work. That alone makes for the best experience.

took my car to get lighned up and picked it up, paided - pizzaman85

took my car to get lighned up and picked it up, paided for it , then when i drove the car aqnd realized that they never ever did the alighnment took it back later and they finaly did what they were supposed to do in the first place. they are not able to be trusted beware. bad buisness