2,575 Pennsylvania Toyota/1000 Service Centers

I recently had a problem with my leased UX Hybrid 2023 - Shanbreen

I recently had a problem with my leased UX Hybrid 2023 (something to do with my navigation system). I initially contacted Toyota and hated their customer service. They were giving me $250.00 to be spent on repairs only, for a car under warranty with around 1500 miles. Not only that, they refused to do anything about my problem. I then turned to Rohrich Lexus and had a wonderful experience with them. It took some time for them to solve the problem but they kept me abreast with what was going on. Although, the Service Department was not helpful, Shawn, the sales person, and the general manger, Jason Xenack were excellent. They contacted the Service Department (especially Jason) and returned our calls, always letting us know that the problem would be solved one way or the other. They even compensated us for the long time it took in repairing our problem which according to Toyota was not repairable. Thank you Shawn and Jason. People like you, makes it worthwhile dealing with your company. Please disregard the optional information below. This was a special situation and does not pertain to what is asked in the Optional section. I wanted to cancel my responses but could not undo what I had marked.

Miserable car buying experience - nearly walked away when - Camry8322

Miserable car buying experience - nearly walked away when I bought the car. Treated me like an animal. Now had my first service at the dealership. They said my car would be out in a minute. 30 minutes later, they were annoyed that I dare ask where my car was. Then after being clipped for $1300 unexpectedly, open my car door to find a dirty/banged up front seat and a fresh new scratch on the door itself. I am lucky I guess since I have the opportunity to now bring my car back later for them to fix it again. No apology, no nothing. In fact, I had to call back later to get a plan for it as they would not provide one when I showed them the problem at pickup, and did not follow up. You would have to be absolutely crazy to bring your car here for service.

They were fast checked my car out very well was ever - Mike.cumer

They were fast checked my car out very well was ever friendly tilled me things that were bad on my car of than what they were working on

In and out in no time at all very polite and nice I will - Bevnewman

In and out in no time at all very polite and nice I will take my car there again