2,576 Pennsylvania Toyota/1000 Service Centers

I am very happy with the sales and finance departments... - Radii82005

I am very happy with the sales and finance departments but their service department is one of the worst I have ever dealt with. Their service Dept. Is open till 6 PM M - F. I called on Friday 2/14 @ 5:23 PM. Went straight to voicemail. Called the following day before 10:00 AM and again, straight to voice mail. I am still waiting for a call back but I have no idea why I should be surprised, I have been waiting almost 3 years for them to call and tell me if the replacement fenders for my 2006 Jetta had been approved. I mentioned this just a few months ago when I purchased another vehicle there. Just lucky there are other service centers that are willing to call you back to help get your car back in service.

Terrible service.I have a 2015 Nissan Sentra that I... - Frank DeNunzio

Terrible service.I have a 2015 Nissan Sentra that I started having transmission issues with at 42000 miles. even though I still had a warranty on the vehicle they would not replace the transmission or do anything. My car has been to the dealership three times already for the same issue. The most that they do is change the transmission fluid. unbeknownst to me the 2015 sensors are plagued with a plethora of transmission problems due to the design of the transmission constantly overheats. I can't even drive the car on the highway for example the Pennsylvania turnpike where the speed limit is 70 that mean you get to any slight incline the transmission backs down goes into a limp mode and starts upshifting downshifting like crazy with the RPMs I even had a video posted on YouTube showing exactly what happened and I showed it to the dealership as well.I had there so cold head mechanic there tell me that that's how the transmission is designed to run and I looked a mess it really your transmission to design so you can to highway speed on the car. And even their corporate customer service wasn't helpful at all. thinking nothing to help me at all either all they said was well if it happens again in the transmission fails then they'll take care of it. Well surprise surprise the transmission was giving me issues again at the dealership wanted me to pay $250 for them to look at it even though Nissan corporate said they would cover everything they wouldn't. I asked why do they have to take the pan down and they said well to see if there's any shavings or anything in it and I said it's a CVT transmission you're not going to have metal shavings because all there is is a steel band that looks like it has staples basically around the whole thing that goes around it controls the variable shifting and if you found anything in the pan that would be because the band itself totally went and some of the little things that look like Staples would be in the pan meaning your transmission wouldn't be shifting whatsoever. All I want to do is make money off you. I told Nissan corporate I wanted them to buy the car back and they wouldn't, all they said is that they couldn't give me trade-in value which unfortunately because the 2015 have so many issues my car basically depreciated almost $9,000 and 3 years and it's worth a xxxx of a lot less than what I owe on the vehicle. I would never ever ever ever ever buy a Nissan product ever again nor would I recommend anyone in my family buying a Nissan product. the dealership is impossible to deal with when it comes to service and the same thing goes for Nissan corporate who said that they would take care of my vehicle if anything happen again. so basically I'm making payments on a piece of s*** car that barely is capable of driving highway speeds that Tom has are Nissan never ever fully look into I asked them to take it out for a drive on the actual highway and try doing 65 70 miles an hour so they can see what happens and they wouldn't do that.the best is they lie to my face and said yeah they were able to recreate the problem and they saw it was happening but yet Nissan corporate according to the notes from the dealership dealership said that they found absolutely nothing wrong and that I'm basically making it up unfortunately the lemon laws in the state of Pennsylvania suck so there's nothing I could even do about it. so when the transmission completely goes which looking at reviews from people on the national highway transportation safety website it appears that most people that have these Nissan's the transmissions fail by the time you have a hundred thousand miles on it with some of them failing at 60,000 miles so when my fails I'm just basically going to have them repossess it.

Greg Spangler was very professional throughout the... - paul506

Greg Spangler was very professional throughout the service process. He was always polite and excellent at communicating with me throughout a touchy mechanical problem. When ever I contacted him he spoke to me in a respectful tone and was patient with my questions.

Excellent customer service and repair - Rory Quinter

I have an RV on a ford chassis and my brake lines failed. I called Tom Masano truck service and Phil Williams took care of all my needs. I had a great experience. Phil was so polite and courteous, he made me feel important. I had my RV towed there on a Thursday morning and Friday I was driving it out. They did a wonderful job and I feel save once again driving my RV. Thank you

this dealership is Marvelous, bought multiple vehicles - 4got2ask

this dealership is Marvelous, bought multiple vehicles from this dealer and worked with Phil H ( Sales Manager) throughout the purchase. he is exceptionally friendly, customer caring and value time. worked with him for GLE-350 and GLE-450 and made the purchase easy and respectful. the reason to head to this dealer is becos of one of the Service Advisor " Chris M" he has been excellent and takes good care of the vehicle, and the customer , very friendly, very informative and provides service updates as the vehicle is being serviced. even Emily has been very helpful offering a good support structure for Chris M when is not available. this dealership takes good care of the customer and i shall be buying vehicles from this dealership going forward as always did. very rare do you find , all-in-one, sales plus service being so excellent. I strongly Suggest and refer this dealership, for vehicle purchases / Services . A valued and Respected Dealership. So if you are tensed or stressed buying a vehicle, this dealership and its staff shall ease your stress or tension buying or leasing a vehicle. thanks to Chris M , Phil Hart , & Emily , and the rest of the staff whom i hardly got interacted but these three speak for themselves how others would be in the dealership its Spotless, Neat , Welcoming, and Customer Caring

Very bad company. Poorly managed, work takes twice as... - Vinnyjeep

Very bad company. Poorly managed, work takes twice as long as it should and then they charge you for it. Tom is a horrible person to deal with, no people skills at all, he just wants your money,

Best place to get your Jeep, ram and Chrysler serviced, - foleymotorsports392

Best place to get your Jeep, ram and Chrysler serviced, quick oil and warranty work, very friendly. John Foley.

Lee was a great service rep. - Brettjyeomans

Lee was a great service rep. He kept everything straight up and I felt he was very honest. Constant communication with me as he learned about what was being done on my vehicle. Would be glad have him as my service rep in future.