2,575 Pennsylvania Toyota/1000 Service Centers

Nick, my Service Advisor, made the oil change on my 2019... - pghgeoff

Nick, my Service Advisor, made the oil change on my 2019 Honda Civic a breeze! My car was "in and out" in a timely fashion, and the technicians looked-over other parts of my car. Nick's professionalism and sincerity is much appreciated. Job well done to Nick and to Washington Honda. I do not trust my Honda to anyone else! Geoff

Had to have an engine replaced under warranty. - bradboz57

Had to have an engine replaced under warranty. Although corporate Hyundai wanted more testing done on the engine before they would approve the replacement, this dealership did provide me a new Hyundai to drive while I waited for the approval. I was in the loaner for 6 weeks at no cost to me. I'd like to thank Bryan, Jim, & Paula for whatever involvement they had in this! Now, have a 2018 with a brand new engine.

Strike 1 - I bought a brand new truck and after 115 miles - siamprod

Strike 1 - I bought a brand new truck and after 115 miles it would not start. Strike 2 - Ford roadside assist was over a 3 hour wait so I called AAA and they came within the hour and towed it to the dealership. Strike 3 - The service department kept giving me lip service and they actually lied to me, they said they had a tech working on it but I could see through my app that they never even stated the truck. When I called them out on it they finally went to start my truck to work on it. They never once called me back to let me know know what was wrong with the truck and the manager had the audacity to claim I called 10 times a day so they didn't have to call me. To be honest, I called once a day around 3pm in the hopes someone would tell me the truth about what was wrong with the truck and give me a real time frame as to when the truck would be ready. he then said "You can pick up your truck but I don't know if it would be ready" I have never been treated so poorly after spending over 100K on a vehicle. All the poor reviews on this site are basically about how horrible the service department is and they would all be right. The should fire the service manager and hire someone who actually cares about costumer service.