2,575 Pennsylvania Toyota/1000 Service Centers

This Lexus Dealer Understands Customer Service -... - pcrealty

This Lexus Dealer Understands Customer Service - Personally Verified Sales Department was understanding. Great customer service. I finally had the pleasure to deal with salesperson: DUY TRAN. A special order was placed on July 2020 for a 2021 Lexus RC 350 F Sport AWD with all the bells and whistles. Mainly, the flare yellow exterior color was not available at the time. Importantly, I was able to get the Lexus rebate for December. On the week of delivery, Mr. DUY TRAN finalized the documents and delivered my new car expertly. I am satisfied with his sales performance. Wilkie Lexus is a great place to purchase a LEXUS. Peter L C Master of Science

Needed serpentine belt replaced. - L

Needed serpentine belt replaced. Called to see if they could do it. Gal that answered seemed to have zero interest in helping us. Will not waste my time calling them for anything in future

We have bought 3 vehicles from this dealership and we... - conniecardone

We have bought 3 vehicles from this dealership and we keep returning because of the people and the service we receive! Love every one of you! Each time we have bought a vehicle, we have either driven it home the same day or the following day. When we call Mike Hannis for an appointment for service on our vehicles, he works very hard to get us in around our schedule and has us in and out the day we come down! We would highly recommend this dealership to anyone looking to buy a new or used car!!

Worst service department ever - tmbphotos

Bought a new 2018 Camry and when I took it in for it’s first service I was told that the cabin air filter was not part of the 2 year free service. I had paperwork from Toyota saying it was part of the service. They did replace it, but I would have thought the service writer would have known it was free. I started having problems with my gas door not opening. The technician couldn’t get it to fail, so I agreed to take it back if it continued to not open for me. Took it in the second time and they said they adjusted it and it was working. It started to do it again, so I called Toyota and was told there is a service bulletin with new parts to fix it. Called Williams back, talked to the Service Manager who knew NOTHING about a service bulletin for this problem. I gave him the bulletin number and he ordered the parts. I took it in to have the work done and swhen I got the car back there was a message on my dash saying the gas door was open. I took it back immediately and had to tell the technician how to clear the error message on the dash screen. The door still wouldn’t open so I called Toyota back and they told me to take it to another dealer and filed it under the lemon law. The dealer I took it to knew about the bulletin and also looked it up to find out there is an updated bulletin, so they have ordered the new kit. I WILL NOT be taking my car back to Williams for any service work. I DO NOT RECOMMEND WILLIAMS SERVICE DEPARTMENT.

Sent in our 2017 Ford Explorer for some recall repairs. - jme

Sent in our 2017 Ford Explorer for some recall repairs. We figured why not have them check out why our front wiper blade switch is broke and the wiper blades won't turn off. On the internet we found this to be a very common problem with Ford Explorers. A quick check on Amazon and a replacement part OEM Motocraft SW7688 can be purchased for 58.00, Woltz and Wind advised it was 99.00. A quick check on YouTube and the repair is shown completed in multiple videos in less than 10 minutes. Woltz and Wind gave estimate of 339.53! After hearing of almost a 50% mark up on the part, and 240.00 for labor I intended to do the repair myself, but was advised that we were still going to be charged 100.00 for diagnostics! Diagnostics, the switch doesn't work and the internet is polluted with proof support that this is a notorious issue! Why would we pay 100 dollars to see if the switch doesn't work! Turn the car on and you can see the blades not shut off is all the diagnostics that is needed. Do you ever wonder why people hate dealerships for repairs!

service dept seriously lacks knowledge of its vehicles.... - redcobalt

service dept seriously lacks knowledge of its vehicles. car was serviced four time in the last month. problem still not solved. 2005 chev cobalt with check engine light,traction control light on,power steering locks up. charged over $1500.00 and problem still not resolved. --red cobalt