123 Pennsylvania Toyota Service Centers

Unfortunately this business has decreased in being an - Upset wife

Unfortunately this business has decreased in being an honest business and fail at basic communication skills. I have never been treated this bad by a car dealer, and that's saying a lot.

Horrible - Kerrie5130

I got a Van off of him less then 2 weeks ago everybody told me not to go to him and I didn't listen that was the biggest mistake of my life. He guaranteed me that nothing was wrong with it and I believed him but I signed a sold as is paper 3 days later I started having problems with it I took it to the garage and there are so many things wrong with it it's gonna cost me over $1500 to get it all fixed never ever buy from him he is s fraud and should be put out of bussiness

Superlative customer service! Had the hail damage... - UNCLEBOBO

Superlative customer service! Had the hail damage assessed on Friday, received a call on Saturday to schedule an appointment, dropped off the car on Tuesday and had it back on Wednesday looking like it just came out of the showroom. The overall experience exceeded my expectations. My personal thanks to all who were involved.

I went to get a new key for my Rav4 over 5 months ago. - KTee

I went to get a new key for my Rav4 over 5 months ago. They claimed their machine broke and they would mail me a key. I followed up with a phone call and email and got no response. I called again 2 months after I was "supposed" to receive the key. Alex told me they would get to it right away and mail it to me. Well that was 3 months ago. I called back yesterday and they weren't concerned with my issue. Told me a manager would call me back... so far no one has called me. The worst part is I paid for this key 5 1/2 months ago and never got it!!! I'm still waiting for even a response from anyone. This is the worst service I've ever received from a Toyota dealer.

Always a pleasure doing business with Samantha Shopper, - tacoma093

Always a pleasure doing business with Samantha Shopper, best service advisor at North Hills Toyota. She always listens to any service issues and problems and makes extraordinary efforts to get the issues taken care of the first visit. Not like some other dealerships who hire incompetent people who have no clue how to listen or talk to people. We did not purchase our 2020 and 2021 Toyota Highlanders from this dealership, but we will always be loyal Toyota customers to Samantha Shopper.!!!!!

Issue missed on first visit, two additional visits went well - Aguyfromtheburbs

The first time I brought my new Buick Encore in for service, I was reporting a specific problem that got the usual "could not duplicate" response even though while I was there and explained the problem, nobody was all that interested in me duplicating it for them before they said they could not duplicate the problem. This resulted in alot of follow up calls from them which showed they are interested and I honestly learned to live with the issue and it is just an annoyance, but not a game changer issue. (the ignition switch has to be pushed dead center or it doesn't really work as it should and goes into a type of accessory mode). Anyway, months later I came back for service on both of my Buicks (back to back service visits) with good results. They called to remind me of my pending service visits, which is good to make sure I hadn't forgotten, and they got them done in a very quick period of time. One reported issue was dealt with and the resolution, which sounding like maybe wasn't quite right, seems to be solved and hopefully will continue to stay resolved. One of the service writers is a bit of an antagonist, and that is annoying - I say "My other one doesn't do that" and he explains that it isn't the same car; I'm thinking but don't say it "Really, I didn't know that", but Mom always said two wrongs don't make a right. But he redeemed himself by hand writing a nice note on the receipt, and that was appreciated. It seems as the manager sits near them, heard this, and never interjected to tell the guy that this response isn't appropriate. Hopefully he addressed it after I left. I'll probably continue to go back for service, as I prefer dealer service to ensure things get done properly and are documented in their record keeping system vs. holding onto receipts or whatever. Car dealers in general could learn alot by being a customer in the service department without them knowing who they are, like a secret shopper program. My honesty in this review should be a word to the wise that as a paying customer, who has purchased new cars and returned for service at their dealership, that I will not continue to support a dealership in which I get greeted with antagonists or get told "Could not duplicate" when I offered to duplicate for them prior to leaving the car with them for the reported problem. I will just go elsewhere and you'll find out only after I've gone to another dealership and you've lost me as a customer - that was why I never went back to the last GMC dealership when I was ready to trade in and trade up - their service people were so unable to be nice upon dropping off, I felt like I should have jumped in and rubbed their shoulders or do the write up for them because they were too slow on the computer and I was imposing upon them by wanting to drop my car off and pay for the services they were going to perform. All in all, they get the job done and overall I'm satisfied the very basic services were done properly. I have not had any serious service concerns performed at this dealership yet.

Lemon Dealer - Scott H

Purchased a 2010 F-250 and truck has been a nightmare. The truck had a recent inspection sticker but recommend taking to your mechanic to check found several issues that shouldn't have passed! They fixed agreed issues took forever and didn't offer a loner. They had my truck 22 of the first 30 days I owned it. Trans pump was bad had to wait til dealer got a warranty to fix so didn't have to put out of pocket. First time didn't fix had to take back still noticed a drip they looked at it and the owner of Burns (Paul Burns) looked and said saw nothing leaking and basically said can't see the moisture I showed them. A week later fluid spewing all over had to send back to trans shop and had to put in another pump.(probably never did 1st one) The truck Anti theft system acted up they towed to thier mechanic and said it needed keys and they gave me 2 new keys. The truck didn't take long and dead in driveway again. Towed a 2nd time manager told me they had to install a new ECU had truck another week got it back and worked til 3 months later and yes it's dead in driveway again. Called owner Paul Burns he told me he needs to look into it. Tells me has no record of any work on anti theft system or new ECU. The Manager that was dealing with the entire time had left Burns but I had his Number texted him and he informed me yes it was definitely done and told me who did it and they have the record. Called Paul Burns and told him he looked into it and said that his manager at time must have been mistaken. I asked Ok if they didn't change the ECU what did they do to get the truck working and I was told believe it or not when they took it off the tow truck it magically started right up! Why did they have my truck for FIVE days??? Keeping track had no vehicle 53 days since I owned it. Now I am told it is my problem to get fixed! I hate liars and people that don't stand behind there work. This is the 2nd and last vehicle and last I will purchase from any of Paul Burns dealerships. Do yourself a favor go to a reputable car dealer.

Dealership is awesome ! - kathypressley2

Dealership is awesome ! The service is excellent. You are kept up to date on your cars needs with reminders of service needs. Friendly informative staff!

Miserable car buying experience - nearly walked away when - Camry8322

Miserable car buying experience - nearly walked away when I bought the car. Treated me like an animal. Now had my first service at the dealership. They said my car would be out in a minute. 30 minutes later, they were annoyed that I dare ask where my car was. Then after being clipped for $1300 unexpectedly, open my car door to find a dirty/banged up front seat and a fresh new scratch on the door itself. I am lucky I guess since I have the opportunity to now bring my car back later for them to fix it again. No apology, no nothing. In fact, I had to call back later to get a plan for it as they would not provide one when I showed them the problem at pickup, and did not follow up. You would have to be absolutely crazy to bring your car here for service.

I had my vehicle in for service not to long ago. I had... - legit4life

I had my vehicle in for service not to long ago. I had two subwoofers, an amp, and a radio installed in my vehicle. I wasn't to sure about going to a dealership for this installation cause they can be real pricey. But i was surprise at the price off the whole installation. Very affordable and i love my sound system. I recomend all my friend and family to go visit this dealer. I would have given them all 5 but theres always room for improvement. I have an appointment to get an alarm installed and can't wait to see it work.

Body Shop-what scammers. - Wesley

Body Shop-what scammers. Couple of scratches, crunched bumper and a scratch. Team deems it a total loss. Tried to replace the entire door, claimed they “broke it down” to review damages but Supv of Body Shop admitted they never did now we have to untangle their “scrap” mess with the State of PA. SUCH SCAMMERS!!!

Very bad company. Poorly managed, work takes twice as... - Vinnyjeep

Very bad company. Poorly managed, work takes twice as long as it should and then they charge you for it. Tom is a horrible person to deal with, no people skills at all, he just wants your money,

Lee was a great service rep. - Brettjyeomans

Lee was a great service rep. He kept everything straight up and I felt he was very honest. Constant communication with me as he learned about what was being done on my vehicle. Would be glad have him as my service rep in future.

Service department rocks. - Peasout

I have been servicing my cars at Toyota of York for a number of years; both new Toyota's and a mini cooper I purchased from the sales. department. I appreciate the time service people take to explain the whys and whats of having my car(s) repaired. From simple oil changes to the quirkiness of my Mini, they have always quoted a fair price. I like how they give me a heads up so to speak of what repairs will be needed down the road. I have not had an issue with any up selling. Just straight forward costs. Highly recommend.

Four trips to the dealership for an oil change 1, - cfurey247

Four trips to the dealership for an oil change 1, Did not tighten the oil filter after replacement. leaking oil all over the garage floor. Back to the dealer. 2. Find oil all the floor again, back to the dealer, this time they forgot to replace the oil cap. Dealer held the car over night. 3. Went back to pick the car up I asked the manager to check under the car for any leaks he said we can put on the lift and I could check. They put it on lift call me over I’m looking and see that the skid plate is missing they have no idea where it is, we found it at the last bay where it was serviced. Extremely disappointed with the service team at Tri County Toyota! I can’t understand how this team could screw up an oil change so bad but they did. 1st oil change 7600 miles on my RAV4, took it in for its one year service. Lost time from work, now the car smells of burnt oil from the oil on the engine. Still dripping oil. Sincerely, Charles