1,610 Pennsylvania Used Car Service Centers

Horrible customer service and unprofessional owner - thecaptain11

We called this dealership and scheduled an appointment ahead of time. When the vehicle was brought in for repairs, the dealership refused to work on it because it was managed by a fleet company. When we spoke with the service manager he hung up on us, so we called the owner and he also hung up. If you have the choice to go to any other dealer ship you should do so. I would not recommend working with these very unprofessional and rude people.

Lat time I use this company - tshawell

I bought a 2003 Pontiac Aztek July 2013. I've had this car approximately five months and have spent more time getting it repaired than I have driven it. I've had nothing but problems which I was assured was a reliable vehicle. The radiator had to be fixed/replaced on two different occasions. The alternator and battery were replaced last week. Well, while driving home today it shuts off twice while I'm driving in the middle of traffic and I had to veer off the road to avoid an accident. I call to see what can be done since it seems like this company just wants to get paid and isn't concerned about the harm that could've happened. I was told that the service department has to render a decision if I can recontract another vehicle. What I want to do is leave my car in their lot and call a lawyer. Any suggestions?

I want to take the time to thank Jim Pratte for his... - Henry

I want to take the time to thank Jim Pratte for his quality of service. I appreciate the efficient and gracious customer service. Thanks for keeping me posted on the status of my vehicle.