Rhode Island Kia Dealers

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Bald Hill Kia - Warwick, RI

On 10/16/2009 4:54:44 PM dmsdrs wrote:
Bought a car in early 2008 and the dealership inadvertently listed the wrong lienholder (Citizens Bank) on my title (which was no big deal). However, during the last year and a half Citizens Bank sent my title back to Bald Hill THREE separate times insisting that they were not the lienholder, and all three times, the Finance Manager Frank Vescera signed off on it and just kept sending the title back to Citizens. Then in September of 2009 I got a threatening letter from the DMV that there was a wrong lienholder listed on my title and that if I did not return the title to the DMV, that I would not be allowed to re-register my car. I immediately called Bald Hill, faxed them a copy of the letter from the DMV, faxed them another letter explainging about their initial mistake, etc., and I left a few voice mail messages for both the Finance Manger Frank Vescera and the owner Jim Hagan, seeking their assistance (as they were the ones who caused all of this), and neither of them have had the courtesy to look into the matter for me or at the very least, call me back. They have both ignored my phone calls, faxes, and voice mails over the last four weeks. I have had no return phone calls from either of them, and I ended up going to Citizens Bank myself to get this straightened out. Terrible customer service due to 1) their initial error of listing the wrong lienholder, 2) their returning the same title back to Citizens three additional times despite Citizens claim that they were not the lienholder, and 3) not assisting me with getting this matter straightened out or even returning my calls.

Bald Hill Kia - Warwick, RI

On 7/24/2009 8:04:58 AM tsgt wrote:
It was nice to work with a car dealer that really cared about your needs instead of trying to upsell you into features that you don't want. We had a great experience at Bald HIll Kia.My thanks to Mike, Frank and Chris for making buying a car easy.