7 Rhode Island Lincoln Service Centers

This review only pertains to Mazda service. - joedis2012

This review only pertains to Mazda service. This was my first time using Mazda service. I brought my Mazda CX-5 in for an oil & filter change. I noticed before bringing my car in that the coolant bottle level was about 3-4 inches below the Low line indicator. Also the rear window squirter was just dribbling down the window. I mentioned to the service writer that I wanted oil & filter, check and top off all fluids and address the rear window squirter. The good: The service tech created a great video about the things he checked that were fine and also advised a couple of things that I should consider having serviced. He did the oil change and topped off my window washer fluid. The service writer printed out my receipt and also what parts of the factory warranty that were still in effect and checked for any recalls. The bad: The coolant level wasn't addressed nor was the dribbling rear window squirter. I guess I can sum up my service experience as disappointing.

9:00 AM appointment for an oil change and a state truck - rpm_59

9:00 AM appointment for an oil change and a state truck inspection. Arrived back after never receiving a phone call at 4:00 PM to find no oil change or inspection. As a matter of fact, it hasn’t found its way into the shop yet. Service manager stated a I was not a priority as I was not waiting for the truck. What? Are you kidding me? If that was their policy and I was informed of it, I would have waited. Ridiculous and extremely unprofessional answer from the service manager. Horrible loyal customer service. Go somewhere else!