I have stopped using the dealer. - david_levitt
I have stopped using the dealer. I had a scheduled service call for a routine oil change which should take less than an hour, and arrived on time for the service and handed in my car. After waiting in the waiting room for an hour, I saw my car was still waiting in the service entrance and questioned what was going on. I was told that they were going to get right on it, and my car was moved. Another hour later, I was told that they had not yet begun my service and that it would be another hour before I got my car back. At that time, I asked for my car back and decided that if that was how they treated a customer, I would take my business elsewhere.
Read More