**Rating: ★☆☆☆☆ (1‑Star)**
I dropped my 2015 Fusion - leymeister
**Rating: ★☆☆☆☆ (1‑Star)**
I dropped my 2015 Fusion off at the dealership the evening of **May 7th** for my **May 8th** service appointment, after being told over the phone by Bryan Maas that I needed a **new wiring harness and MAP sensor**—and was quoted accordingly. When I picked it up:
* **A pigtail was used instead.**
* **Engine cover missing**, so whoever “fixed” it left my engine bay looking half‑stripped.
* **Hill‑assist light comes on and off ever since the front brake hose recall.** I called this out at my May 7th drop‑off under warranty, yet it wasn’t fixed correctly until the May 8th visit—and only then after I pressed them.
* On the phone, Bryan insisted “harness”—then later “meant wire assembly”—as if my ear had misheard a \$260 part.
I spoke with **Lane Manager John Law**, who said he’d pull the phone‑call log to verify my conversation with Bryan—but he found no record of it. Since the work performed didn’t match what I was told over the phone, I offered to have the difference credited back—landing at **\$525 total**—yet they still refused to honor that.
Between the botched recall service, the **misquoted and misrepresented** sensor/harness job, and the missing engine cover, this whole ordeal wasted my time, energy, and money.
I’m so dissatisfied that I’m escalating this to **Ford Motor Company Customer Relations**, and will be posting identical reviews on **Google** and **DealerRater.com**.
Oh, and just so you know, this whole circus is run by Hudson Auto Group ([https://hudsonauto.com/](https://hudsonauto.com/)).
**Bottom line:** If you value honest quotes, complete recall service, and respect for your time, steer clear of Summerville Ford’s service department.
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