636 South Carolina SRT Service Centers

The service department always keeps me going and with me - tmilam55

The service department always keeps me going and with me being self employed it’s important that my vehicles don’t have down time! Chris Ford has gone the extra mile and found parts when others failed. I feel comfortable and confident with them taking care of my vehicles.

Conner Gaffney, was friendly and professional, a great - Soccertiff

Conner Gaffney, was friendly and professional, a great help! He made sure to show me how the car worked and function properly so I would feel safe leaving with my new car.

Worst customer service that I ever received in the... - lexey1

Worst customer service that I ever received in the service department Gave me a appointment time appointment time and when I got there said it wasn't the one that he gave me but gave me 3 hours and a 1/2 later Flater and when I got there car sat in waitting line for over 45 minutes after after he made me wait I left what a waste of my time!!!!!

I brought my honda CR-V for variuos routine maintenance - karlhirschauer

I brought my honda CR-V for variuos routine maintenance items and as usual my service agent ( Christine Myers ) was exceptional again. I appreciate that they do check my car and notify you if they believe they have found an item that you should consider having done so it can save you a future possible break down. Also Christine explains what they have found and is very pleasant about your decision to have it done or not. The waiting room is also a great place to to wait while your work is being done. I bring both of my CR-V's here and will continue to do so.

Had a flat tire- 15 minuted before they closed. - JG

Had a flat tire- 15 minuted before they closed. Ryan Smith, the GM and their team went above and beyond getting me the tire and filling out the insurance claim. All that knowing I live in Florida and probably wouldn't be back. These guys care. Can't thank them enough.

Do NOT trust the service department - Grammie

Had my headlights replaced by Dick Smith Mitsubishi Service . Turns out the headlights THEY ordered for me were not the correct ones and they did not match....passenger side blue and the driver side clear. At the time the work was done I completely trusted their service. BIG MISTAKE!! If they employ professional technicians how could they have not noticed two different headlights? Would also like to mention it was a shoddy job of installation. ...leaked into the headlights casings. Unfortunately the warranty has expired so now I have to dish out over $250.00 for new headlights. Don't know how they think they resolved the problem they created by telling me they'll install for free?????!!!! THEY DID A TERRIBLE JOB OF INSTALLATION THE FIRST TIME ......I won't even bother to tell the reason they gave for the mistake they made because I can't believe their manager even said that! !! SMH customers double check the service provided by Dick Smith Mitsubishi. ...not to be trusted.

My husband Brian Lewallen had our 18/Mirage Vehicle... - Tine Underwood

My husband Brian Lewallen had our 18/Mirage Vehicle inspection done 4/16/20. did amazing job on the car,Friendly,explained everything about it

The first time I got it from the service center.I drove... - hart9429

The first time I got it from the service center.I drove it home and in less than 24 hours I had to call to get it towed back because all the lights came on.Meanwhile I paid near $2500 to get it fix the first time.Second time same thing happen they diagnosed it again and this time it cost$1200.Less than 24 hours again this time too the engine light came on.Now they want to charge $1500 to fix it this.POOR SERVICE DEPARTMENT.

Service department keep my 2020 Ford Escape for one - Meatman54

Service department keep my 2020 Ford Escape for one month,replaced fuel injectors, Drove car Three days same issue started again, Keep my car for 5days , did.not touch it , it sat in the same spot 5days, needless to say this was actually the third time for this issue.t Theses guys couldn’t fix my car.Car still under warranty, I found a mechanic that fixed it for $236, and now it runs great no thanks to the service department at Edwards ford

This dealer has the absolute worst service department - a64cress

This dealer has the absolute worst service department I've ever experienced in any industry. I recently took my truck in to have a water leak fixed. They had my truck for 14 days. During that time, I was promised call-backs at least six times. I left a voice mail for the sales manager. It was never returned. The service tech I was working with flat lied to me multiple times by promising calls and status updates that never came. Several calls rang for about 30 - 40 seconds before going to a message that doesn't let you leave a message, but says something like, "There is no one available to take your call. Thanks for calling. Goodbye," and then disconnects. And this is during their posted business hours. My wife and I have bought five new vehicles over the past nine years or so. I kept going back, thinking that their service department just HAD to have gotten better. I've never been more wrong. And we will never be back. Maybe the Sales folks, or even, say, Management (!!!), could apply some pressure? At this point, that's just not going to happen. This renamed "Legacy" dealership is certainly building one, and it's one I want no part of as a customer. Poor customer service has become a way of doing business. Legacy indeed.