637 South Carolina SRT Service Centers

**Rating: ★☆☆☆☆ (1‑Star)** I dropped my 2015 Fusion - leymeister

**Rating: ★☆☆☆☆ (1‑Star)** I dropped my 2015 Fusion off at the dealership the evening of **May 7th** for my **May 8th** service appointment, after being told over the phone by Bryan Maas that I needed a **new wiring harness and MAP sensor**—and was quoted accordingly. When I picked it up: * **A pigtail was used instead.** * **Engine cover missing**, so whoever “fixed” it left my engine bay looking half‑stripped. * **Hill‑assist light comes on and off ever since the front brake hose recall.** I called this out at my May 7th drop‑off under warranty, yet it wasn’t fixed correctly until the May 8th visit—and only then after I pressed them. * On the phone, Bryan insisted “harness”—then later “meant wire assembly”—as if my ear had misheard a \$260 part. I spoke with **Lane Manager John Law**, who said he’d pull the phone‑call log to verify my conversation with Bryan—but he found no record of it. Since the work performed didn’t match what I was told over the phone, I offered to have the difference credited back—landing at **\$525 total**—yet they still refused to honor that. Between the botched recall service, the **misquoted and misrepresented** sensor/harness job, and the missing engine cover, this whole ordeal wasted my time, energy, and money. I’m so dissatisfied that I’m escalating this to **Ford Motor Company Customer Relations**, and will be posting identical reviews on **Google** and **DealerRater.com**. Oh, and just so you know, this whole circus is run by Hudson Auto Group ([https://hudsonauto.com/](https://hudsonauto.com/)). **Bottom line:** If you value honest quotes, complete recall service, and respect for your time, steer clear of Summerville Ford’s service department.

great - Jessica Mitchum

i recommended Duke singleton for all your car needs..he is a great sales man and makes sure all your needs is taking care of and makes sure ypu get into the car you want..

Excellent problem solving service department. - Vernon Rogers

My ignition key would sometimes not come out of the car. Took the car to Fairley Chevrolet Cadillac and they put on a new switch for $216. The first time I attempted take the key out of the ignition - it would not come out. Took the car to Superior and the service department knew immediately the potential problems. They fixed the car promptly and professioanlly. Will go there for service whenever in the area.

In a short time, I received an oil change and tire... - sc409orang71

In a short time, I received an oil change and tire rotation. Grateful to leave before 5 pm. Thanks for the service at Plaza Chrysler Dodge Jeep Ram of Orangeburg.