206 South Dakota SRT Service Centers

2nd chance was a bad idea. - candi00dennis

After my last visit, which I was reimbursed for the owner himself asked we give them another chance, unfortunately I did. My vehicle threw an emissions code and thought for sure they couldn't screw me over again. I was wrong. After sitting and waiting for 3 and a half hours I decided to see what was taking so long to diagnose. (I stated upon making appointment no work if warranty wouldn't cover it) co.e to find out the change 6 spark plugs and wires without my ok. Then they decide to keep it over night and I had to ask for a courtesy car which didn't have but an eight a tank of gas in it. I receive a phone call the next day from mike stating warranty wasn't covering it. I had already done my homework and with both my warranties I was told it was covered. I waited for my husband to return the courtesy car and pick up mine. After paying $500 he was able to leave with my vehicle and the receipt I needed in hand. Thank goodness for Stephanie a gm customer care rep and curt patton of plaza gmc in Omaha, I was later told Mike the service manager never even tryed to get warranty to cover it. Then Joel Beadle the owner suggested we not do business there anymore. I cant wait to throw it in his face that I was right and his business is shady. Also that I was looking for a dealer to take contract for vehicles with the wind turbine site for GE. Won't be him and to think I need 12 new work vehicles. So take my advice or don't beadles is a place you don't want to do business.

Ross in service and the ladies in service department were... - Sdhdvmsd

Ross in service and the ladies in service department were most helpful and made the service visit a good one—the ride to and from my office by very Friendly Deserae with no waiting is a plus

Oil Change - dtnel78

I use this dealer for oil changes as I've always did since 2005. About 99 percent of the time I'm in and out in under 20 min unless they do a vehicle inspection which they do at times for free when slow or if you have a flyer you may have received via mail.

OIL Change - None

Your Quick Oil Change and Lube manager was up front with about how lone of a wait I would have prior to getting my Tahoe in for a oil change, so I decided to wait to have it done. After about an hour into the two hour wait he informed me that he had a cancellation and would running my Tahoe in for the oil change in. I appreciate his up front honesty and that he worked to get the Tahoe in earlier. Good Job and Keep it UP. What I would like to see though is that Billion Motors would take me OFF the e-mail list for all the sales that you have going on in all the brands. If you haven't figured it out yet I keep my vehicle for a very long time in good working condition and trade them in when I am ready NOT when you want me to. So PLEASE remove my e-mail address from your SALES list. Thank You, Roger Wagner

Service Department - pjschultz

We have been customers at the Billion Chevrolet of Dell Rapids for several years and we are always very pleased with the friendly prompt service received.

Service department was terrible to deal with very poor - Blb1681

Service department was terrible to deal with very poor communication if u could even get ahold of them had the vehicle in twice first time did not fix the problem and the vehicle was not even there part of the time they were claiming to be working on it verified by the person I had there waiting all day and gps second time was there for two days but gps in our work vehicles and it never even moved or was started up would highly not recommend

Service Department - Larry Merxbauer

Brought my Dodge truck in to clean seats and do a windshield sealant. Service was fantastic and they did an excellent job! Highly recommend and will surely recommend to others.

Can't get in for appointments without waiting months. - alluringsumo

Can't get in for appointments without waiting months. Now deny coverage under a settlement because I didn't have them install software I didn't know about and wasn't notified about and couldn't have gotten the vehicle in if I had. The whole operation is a scam.

Quite possibly the worst customer service for a server ce - Mj

Quite possibly the worst customer service for a server ce department I have seen and im68

Ian is very easy and professional to work with, customer - esycream

Ian is very easy and professional to work with, customer service was outstanding, and the car was exactly what I was looking for. I was so pleased with the service I received. He went above and beyond to help me find the perfect car.

Service - ssrs28

The service was done very professionally. The time frame was good and worked with my schedule. The staff was very friendly and courteous. Nice amenities in the showroom while you wait

I walked in at 0730 Saturday. - Kmcgowan2

I walked in at 0730 Saturday. Helped and created right away. From being treated with respect and kindness. Kept up to date with repairs even by small video. That was cool!.Bravo Zelo!! V/R Kevin

Luxury Auto Mall of Sioux Falls BMW can’t/won’t (take... - Helen B

Luxury Auto Mall of Sioux Falls BMW can’t/won’t (take your pick) fix my car even though its covered under warranty. I have a 2020 330i xDrive that I have been leasing since 6/13/2020 and brought into service 6/25/2020 after spending several hours of my precious time on the phone with BMW Connected trying to get the remote services to work in the car-they told me then it needed a new Head Unit which is a $4k repair. So the car has been parked in my garage and I drove my BMW wagon throughout the winter-now its Spring, so I thought I will see if they have fixed this issue yet as promised by now "Should be fixed" and again after spending hours on the phone on hold and troubleshooting with BMW Connected it still doesn't work and hasn't been fixed (outside of replacing the Head Unit). This dealership keeps passively blaming the app because it is a $4000 repair they don't want to take responsibility for but is covered under my bumper to bumper warranty so I had to go in to BMW and prove it has nothing to do with the app and by once again (for the 101th time) getting BMW Connected on the phone to send the remote commands (Roadside Assistance) to unlock the car-failed, honk the horn-failed, pre-conditioning-none of the remote services work on the car-then had to wait to get a case #. Today is 4/6/2021 and they still have not reached out to me to get this fixed even though they already know the issue they don't want to take responsibility for. I spoke with BMW Connected last week and they advised all dealerships were aware of this issue because there were several of these model BMW's released with bad Head Units and the only remedy was replacing the Head Units and was confirmed this is covered under warranty. So I went to my dealership and of course they know nothing about it and still try to blame the app. I left my car and told them I wont pick it up until it works this time with or without the app...The same thing the app should do you can get on the phone with BMW Connected and have a human do by sending the same commands directly from their control tower to the car...they returned a failed message every time just like the failed messages I receive in the app-meaning that ROADISDE ASSISTANCE doesn't work....I will update my posting upon conclusion. I’m leasing a brand that’s supposed to have all the bells and whistles, I’m paying for bells and whistles, therefore I expect bells & whistles!

I talked to the dealership about a noise I had under my - chesterf

I talked to the dealership about a noise I had under my camaro and said my bumper to bumper warranty was about to expire and they squeezed me in. They found the problem which was my variable exhaust valve and are getting one coming. I told them if it snows and they salt the road I’m not bringing it back until spring and they said not a problem. They understood. Great place to do business with! They put the customer 1st.