1,041 Tennessee Rivian/1000 Service Centers

Terrible dealership, avoid at all costs. - nick63

Terrible dealership, avoid at all costs. I have been waiting for 2 months for a shock absorber for my truck that should be covered under warranty. I filled out the review they sent me and the manager responded asking me for my contact information. I sent it and he never made any attempt to call me, been 3 weeks now. Looks like it is bad from the top down. I will never go back there I will make the drive to Columbia its a much better dealership. I bought my truck from Columbia because of how bad Beaman was. I thought maybe they could handle a shock absorber I guess I was wrong.

Traded my 2021 dodge ram in for a 23 with 700 miles said - Cpacanowski

Traded my 2021 dodge ram in for a 23 with 700 miles said they just never sold it. We'll within 2 weeks started running bad and had no power took it in and after 4 hrs said it needed updates and quart of transmission fluid!. Why only had 3k miles on it still jerky and running bad so took to another dealership and come to find out transmission going out and they said they knew that.ripped me off !!

I took my vehicle in to Landers Cadillac of Memphis due - Monica Kegler

I took my vehicle in to Landers Cadillac of Memphis due to a loss in pressure. Although pressure wasn't at full capacity, it continued to crank. I took it in the very next day after losing pressure. I was advised that their computer couldn't provide a diagnosis and that they needed to tear down the motor. Upon SUPPOSEDLY tearing it down, I was advised that I needed a motor and they quoted me over $18,000. They scammed me out of $2900 for diagnosing my vehicle and it was misdiagnosed. They claimed to have "torn the motor down" to identify the problem. Upon the supposed tear down, they claimed to have found metal shavings in the motor. I took my vehicle in running and had to have a tow truck to pick it up. It was taken to a certified GM mechanic and repaired within a day. He verified within a matter of minutes upon it being dropped off that the motor, in fact, had not been torn down, it ABSOLUTELY didn't need to be replaced, that there was ZERO metal shavings anywhere, and described the oil as being beautiful. Cadillac claimed that their system couldn't provide a diagnosis thus, the tear down. The certified GM mechanic that did the repairs advised that his system pointed to the problem IMMEDIATELY which advised to replace cylinder 4. He did the repairs and now my vehicle is running PERFECTLY with the SAME motor, no replacement. I contacted the service director, Bryant Ward, at Cadillac who advised me that my vehicle needed to be and HAD BEEN torn down to advise that they lied to me and scammed me out of $2900, he's yet to return my call. Since purchasing my vehicle in 2020, Landers Cadillac of Memphis is the ONLY place that EVER provided ANY and ALL services. To be treated the way I've been treated is HEARTBREAKING. To think I trusted them and BELIEVED I needed a new motor is HEART WRENCHING. Mr. Ward LITERALLY quoted me over $18,000 for a new motor when ALL they did was take the top off of a cam shaft. They NEVER did a tear down or so much as a diagnosis. How can you scam someone to this extent and sleep well at night? Words can't explain my frustration and mental anguish. DO NOT TAKE THEIR WORD when it comes to needing major OR minor repairs. They're providing illegal practices and scamming people out of THOUSANDS of dollars. PLEASE BEWARE!!!

This team is great! I had a random car issue right... - beamlance

This team is great! I had a random car issue right around their building and pulled in for help. They took great care of us and made sure the problem was fixed before we got back on the road. Really appreciative of the team and the help!

Doing a great job maintaining the shady car dealership - Mark7

Doing a great job maintaining the shady car dealership stereotype! Bought a 2022 F-150 less than 3 months ago from here, and the battery was having issues, so I got it checked out here. Turns out it needed replacing and had lost its warranty! So, I was originally quoted just under $500 to replace the battery. Turns out that quote was incorrect, but I still had to pay about $300 to replace a battery that now has a 3 year warranty, but the truck that is under 3 years old couldn't get the warranty for the existing battery. Neither the service person I was working with or their supervisor would look me in the eye when explaining this situation because they clearly knew I was getting hosed. Won't be back, won't be bringing any further business here. So I paid just under $700 to get a bed cover attached and replace a battery. Was told the truck was done and got to sit at the dealership for another 45 minutes while they were still working on it too, great communication!

Excellent Service Department - hunt95

I brought my TL in for a battery issue and a few other services. Once they told me what the issue with the battery was, I looked online to see if anyone else had that problem. Almost everyone that had the same issue said their dealership was going to charge a 2-3 hour diagnostic fee to confirm the problem, which often added up to over $700 with the repair. Zander told me what the problem was before I handed him my keys and he only charged me $45 for the entire repair! Not only that but they had a great loaner car waiting for me. Everyone I encountered was very personable and willing to help out. I will definitely take my car back to Acura of Chattanooga!

My finance experience with Tiffany Oliver was great and - Yomemphis109

My finance experience with Tiffany Oliver was great and knowledgeable.even after I got my car she still answer questions

Friendly, prompt and professional, the very best Ford... - jspringer

Friendly, prompt and professional, the very best Ford service. I have been there for service three times and have always been impressed with friendly people and professional service. I drive a little farther to get there, but it's worth it. I would recommend them to anyone, you will not be sorry.