1,040 Tennessee Rivian/1000 Service Centers

I bought a 2022 Genesis GV70 from Genesis of West - PRS

I bought a 2022 Genesis GV70 from Genesis of West Knoxville October 2021. The salesman was great but the service in the service department has been terrible. Service is complimentary if done within a certain mileage window. Making an appointment so that I’m within that window is impossible. Appointments need to be made 2-3 weeks in advance. By then I’m over the mileage limit. They’ve had my car now for 2 months because of a wreck I was in. One time I called to ask about the VIRTUAL inspection that insurance did and the girl in the body shop office told me that I didn’t know how “this” worked. I’ve talked to the general manager about the poor service and nothing has changed. Today they finally looked into my car further and still have no idea when it will be fixed. I was told to be patient. The problem is poor communication. The only time I learn anything about the progress on my car is when I call them. I bought the extra warranty to cover tires and such and had to argue with them to get a tire fixed because the car wash broke of the valve stem. I bought a luxury car from them and I’m treated like I brought in a beater car for them to fix. I’ve bought 4 Hyundai products and this one is probably the last because of the customer service from the service department.

Very rude people I repeat very rude people do not take... - Msdede78

Very rude people I repeat very rude people do not take your car they don’t know nothing very unprofessional I do t think they be checking the cars

Contacted dealership on July 19 advising that check - E Alicia Jones

Contacted dealership on July 19 advising that check engine and tire pressure light came on my 2020 Mirage G4 so I requested diagnostic. I wanted to get it towed to dealership and was told my road side warranty had expired, so I went thru my insurance company and got it towed July 21. Initially I was contacted by Charles (service advisor) who couldn't service until July 24. I called several times to get updates and told pending. I later was told that Charles no longer work there by Manager Brian on July 29 and that he would look at my car. No one contacted me to follow up on the status of my vehicle. Called warranty department whom verified that I could have used my roadside warranty and we spoke with Manager Brian on 3-way conference and he said he will get to my vehicle. I went to the service department that evening to check on my car and was told that the part was under warranty and it was completed this morning on Aug 1. Again no one called me only an automated call from 373-1095 while I was standing at the service desk. I am very disappointed in the customer service and was without my vehicle 11 days with no one contacting me which was very inconvenient, but I'm thankful that I finally got my vehicle.

I bought a longblock crate motor from Graham Ford and had... - gandalf

I bought a longblock crate motor from Graham Ford and had it installed in my Lincoln in Dec 2006. On July 15, 2007 the motor died on me. Dealer claims there was a small leak in the radiator that caused catastrpphic engine failure. Would not honor the 36mo. 75K mile warranty. They claim it warped the heads and burnt the rings in it. I babied this car. I performed regular PMCS on the vehicle each time I drove it. I wouldn't let anyone drive it, including my wife of 24 years. The motor cost me $5264.00 installed. I'm not going to trash it. I wouldn't buy a coke from GRAHAM FORD LINCOLN MERCURY in DICKSON, TN BUYER BEWARE!!!!!!!! These guys are dirtbags and crooks. If you're thinking about parting with your hard earned cash, think long and hard before buying something from GRAHAM FORD LINCOLN MERCURY in Dickson, TN Ford Motor Company WILL NOT INTERVENE! You're on your own with the dealer. Its HIS interpretation that determines whether its under warranty or not. BUYER BEWARE!!!!!!!! You'll get burned!!! Would I recommed this dealership? NEVER! Would I buy another FORD product? Not in this lifetime!!! I will tell anyone willing to listen about how this dealership dealt with me. I will post it far and wide on the internet. Checkout alt.autos.ford on USENET, checkout blogs, its all there for you to read!!!! If you've read this and still buy something from them, you're NUTS!!!

Routine maintenance - Ladyharrell18

Had to go in for my 10,000 mile oil change. Staff was very friendly and very fast service. I forgot to turn my coupon in at the beginning and Donna took care of me at the end. Tire pressure light came on after I left and they took me right back and fixed it for me. Amazing service will recommend to everyone and will definitely go back for my 15,000 change

The dealership is very good when buying a car the service... - ocana14

The dealership is very good when buying a car the service department is told so many tales about my air conditioner I've lost all faith in them car been there for 4 weeks still no car very disappointed in this service department