1,039 Tennessee Rivian/1000 Service Centers

I have worked with Jay Jackson on a few occasions. I will... - Revondah

I have worked with Jay Jackson on a few occasions. I will always ask for him because he is awesome to work with! Revonda Hawkins

I took my vehicle in to Landers Cadillac of Memphis due - Monica Kegler

I took my vehicle in to Landers Cadillac of Memphis due to a loss in pressure. Although pressure wasn't at full capacity, it continued to crank. I took it in the very next day after losing pressure. I was advised that their computer couldn't provide a diagnosis and that they needed to tear down the motor. Upon SUPPOSEDLY tearing it down, I was advised that I needed a motor and they quoted me over $18,000. They scammed me out of $2900 for diagnosing my vehicle and it was misdiagnosed. They claimed to have "torn the motor down" to identify the problem. Upon the supposed tear down, they claimed to have found metal shavings in the motor. I took my vehicle in running and had to have a tow truck to pick it up. It was taken to a certified GM mechanic and repaired within a day. He verified within a matter of minutes upon it being dropped off that the motor, in fact, had not been torn down, it ABSOLUTELY didn't need to be replaced, that there was ZERO metal shavings anywhere, and described the oil as being beautiful. Cadillac claimed that their system couldn't provide a diagnosis thus, the tear down. The certified GM mechanic that did the repairs advised that his system pointed to the problem IMMEDIATELY which advised to replace cylinder 4. He did the repairs and now my vehicle is running PERFECTLY with the SAME motor, no replacement. I contacted the service director, Bryant Ward, at Cadillac who advised me that my vehicle needed to be and HAD BEEN torn down to advise that they lied to me and scammed me out of $2900, he's yet to return my call. Since purchasing my vehicle in 2020, Landers Cadillac of Memphis is the ONLY place that EVER provided ANY and ALL services. To be treated the way I've been treated is HEARTBREAKING. To think I trusted them and BELIEVED I needed a new motor is HEART WRENCHING. Mr. Ward LITERALLY quoted me over $18,000 for a new motor when ALL they did was take the top off of a cam shaft. They NEVER did a tear down or so much as a diagnosis. How can you scam someone to this extent and sleep well at night? Words can't explain my frustration and mental anguish. DO NOT TAKE THEIR WORD when it comes to needing major OR minor repairs. They're providing illegal practices and scamming people out of THOUSANDS of dollars. PLEASE BEWARE!!!

I had some work done on my truck. First, they didn't have... - greengateinc

I had some work done on my truck. First, they didn't have the part. So they ordered it. Then when I brought my truck back in to get fixed they still couldn't fix it. So, she took it upon herself to send it to someone else. I wasn't called and informed of the situation and I just happened to come by and check on it. To, find out it was'nt there and that I wouldn't be able to pick it up until the next day. I am upset because I wasn't informed and wasn't ask what I would like to do. She assumed it would be ok. I believe this is really bad customer service.

Exelente servicio muy amables desde los vendedores hasta... - Rogermoore29

Exelente servicio muy amables desde los vendedores hasta los manager adquirí un jeep gladiador 2021 y me encanta estoy muy feliz por mi compra y el precio fue justo

These people are awesome. - natalia austin

These people are awesome. Doug and Patrick made our experience so easy. I love my new ride!!!!

I have been to this Lexus dealership for service many... - Qwad

I have been to this Lexus dealership for service many times. Shiloh is amazing and always keeps me updated on my car! Thank you Shiloh!!

I left a voicemail in the service department and I was - HMM

I left a voicemail in the service department and I was happy to receive a call back at day’s end from Lexus Service Consultant, Mr. Mark Smith. After I explained my concerns with a battery in my NX 350 that keeps dying requiring jump starts almost every 3 to 7 days, he invited me to come in to the dealership the following morning. I appreciated his helpful demeanor, prompt resoponse and willingness to listen to my concerns. After evaluating the problem, he authorized replacement for a new battery which I found out was covered by warranty. My overall experience at the dealership with the friendly staff but especially with Mr. Smith was very positive.