1,041 Tennessee Rivian/1000 Service Centers

great bunch men and woman to work with all the men in... - msdimitri

great bunch men and woman to work with all the men in shop . has been great to work with . Glen S has survived my truck for many years always did a great job imd

Neal Williams was extremely polite and helpful. - Jtpropinnovations

Neal Williams was extremely polite and helpful. Extremely enjoyable to do business with in the service department. Thanks again Neal Jamie farmer

I took my 2020 ram 3500 in with an oil leak around oil - jmathis

I took my 2020 ram 3500 in with an oil leak around oil pan gasket. asked would be ok to have a few days. 2 weeks later called said parts should be in next day. should be ready around Jan 1. Called to check on the truck and said should be ready soon I said I was needing it to haul equipment service rep said tough luck won't be using it for a bit. called every couple of days checking on it. excuse that waiting on a bay to put it in. should be ready in a couple of days. then brush guard in way and aux switch wires in way. called several times with service guy not in or at lunch will call you back with never a call back. fast forward to week 7 after waiting on hold for 40 min they said truck in shop should be ready Thursday. friday called after talking to 2 different service dept guys should be done Friday. no call back about called Monday at lunch different service guy said still working on it. got a call Monday late afternoon said should be ready Tuesday morning by 10 Had to add oil and fluids still. No call so called at 11 said it's ready was getting ready to call. got there to pick it up on a warranty job and said I owe almost 600 because they had to take 4 bolts off brush guard. I raised a fit and final charge was 0. so it almost took 8 weeks to fix a warranty oil pan gasket then tried to charge almost 600 dollars not counting the truck I have been using not mine.

They kept my car for 2 months. - sweetnessstaff88

They kept my car for 2 months. They gave me a long list of things that was wrong with my car that costs hundreds and thousands of dollars. I was going to go somewhere else but my service plan was going to pay for one of the items. Mr. Adam Keller consistently try to upcharge me for new things they found was wrong with the car. When I would call and try to check on the car he wasn't available and I left messages and he wouldn't call me back. He was very rude and wouldn't listen when I did talk with him. I had to report his behavior to the supervisor. When they finally begin to work on my car, Adam called asking for more money for a hose. They do not understand that the customer have a family too. I am a single mother. I needed my car for work so I can take care of my family. The impression I got was to try to get as much money as you can out of the customer, and the customer does not matter.

I called the Parts/Service department trying to locate... - cbaron

I called the Parts/Service department trying to locate some struts for my Suzuki Forenza. (I do business with NTB and have very good mechanics that have worked on my car in the past; all I was needing was a price on the struts themselves.) This dealership was not cooperating with NTB when they called so I took matters into my own hands and called the service department myself. The person I spoke with, forgot his name, was very rude and condescending. I was myself already upset that I had waited since yesterday afternoon to get a quote and no one would give a quote on the cost of the struts to NTB. I told this person over the phone that since they could not cooperate in giving a quote that my inclination was never to buy a Suzuki ever again. His response to that was " Well it makes me not want to sell the part to you." At that point I hung up on him. I will NEVER, EVER, EVER use this dealership again. I then turned around and called Goss Suzuki in Rivergate, got a very nice gentleman in the service dept. I explained the situation to him, not only did he give me a quote on the price but he even told me that he would get it to NTB for me once the struts came in which would be about 2 or 3 days. (they had just sold their last set of struts yesterday)Listen up Service dept at Suzuki of Nashville, customer service is where it is at and not the selling of the car! Car servicing and repairs are what a customer has to deal with for the long term and you would do well to remember that. You could take a few lessons from the service dept at Goss!

PAID TO HAVE HYUNDAI CHECKED FOR REASON OF EXCESSIVE OIL - linda

PAID TO HAVE HYUNDAI CHECKED FOR REASON OF EXCESSIVE OIL CONSUMPTION. WAS TOLD NEEDED SPARK PLUGS! (THAT DOES NOT CAUSE EXCESSIVE OIL CONSUMPTION.) ALSO TALKED RUDE. BASICALLY SPENT 180 FOR A MAINTENANCE CHECK. WOULDN'T RECOMMEND

Great Experience! - Glenn

Our experience with Taylor Automotive was exceptional. If you need your car serviced they are the only ones I would consider in all of NW Tennessee. Kevin & Bud are great guys and took care of us; even giving us a loaner car while ours was being repaired!~ I look forward to going back and buying a truck from them....

Everyone was very helpful and got the job done in a - paula

Everyone was very helpful and got the job done in a reasonable amount of time. I especially love how they clean the car when their job is all done. Just went in for an oil change but got just so much more. Thank you for your time.

Had a good purchase experience of an F150 Platinum, - pat

Had a good purchase experience of an F150 Platinum, followed by the consistently worst service experience I have ever had with a dealership. The service department rarely answers the phone, do not return voicemails and when I finally get someone on the phone they don’t follow up. All I want is to get my truck serviced and get a cracked windshield replaced…shouldn’t be that difficult.