1,042 Tennessee SRT Service Centers

Have a 2011 mustang still under warranty. Joe Mahan Ford... - Spasticdog

Have a 2011 mustang still under warranty. Joe Mahan Ford in Paris,TN has done multiple repairs on auto tramsmission with no success & many other repairs that just add to the long list of troubles. The car is dangerous to drive..trying to stall on takeoff, jerking 1st & 2nd gears. Danny Dawson (service manager) has been blaming tranny problems on wife's driving habits. He was rude, blaming and told us to just drive the car on highway and try to avoid stop & go traffic in a 3 year old car! This is a learning transmission and has severe flaws which ford will not take responsibility for & fix.Joe Mahan is no help with trying to solve this problem! Having to file Lemon Law to try to get this resolved. I would not do business with Joe Mahan ford in Paris,TN. Even the manager ..Jeff Mahan...was no help to us...just tried to shake us off to get rid of us. STAY AWAY FROM JOE MAHAN FORD IN PARIS,TN!

I have purchased a brand new S2000 MY04 this february. I... - dhoulzet

I have purchased a brand new S2000 MY04 this february. I have taken the car for two alignments. First was because they need to replace an A-arm that was bad. When I got my car back the steering wheel on it aimed 3-4 inches to the left in order to go straight. This was a lack of detail and service, they fixed it right away when I turned around but affected my days schedule. The Second time was yesterday, I took my car for an alignment and they kept the car all day from 9am, when they started working on the car and it was ready by 4pm. The steering wheel was again off line. Does anyone car to drive the car or check to see if the steering wheel is straigt. What kind of training or incompetence are servicing our cars? What is next? No brakes... I am leaving on a trip with my car and I am looking at an offline steering wheel. Is this the service I should expect for an S2000? What is going on Honda???

When you call it takes them so long to answer. - Bruce

When you call it takes them so long to answer. Then when they answer and transfer your call to service very rarely does anyone answer. When you ask for a call back very rarely does anyone. Need much improvement for customer service

This is the worst service center I’ve ever seen! - Sohobrown12

This is the worst service center I’ve ever seen! They will not listen to the customer because THEY are TECHNITIONS and know everything!! When I told them they were losing a customer they didn’t seem to care!!! Go to another Nissan dealership!!! Beware!!!!

Outstanding in every way. - Saab driver

My 15 year old Saab had to be towed to Kelly Cadillac Saab Subaru late on a Friday evening.. The Service Department called Monday morning with the diagnosis, made the necessary repairs, and I was soon back on the road. The staff was exceptional.

Very attentive personnel. - Jose W. Pimentel

My new KIA Soul is well-maintained in this his dealer. I get reminder e-mails and promotions to keep my car up to date. Service price for maintenance is affordable. The five-point inspection is very reliable. I moved to Cleveland from Puerto Rico. Mr. Jon Jefferson was very diligent to help me register my KIA-Soul to KIA Motor of America.

This review is for the SERVICE DEPARTMENT (I had no... - Aaron S

This review is for the SERVICE DEPARTMENT (I had no issues with the initial purchase of my car). I brought my car in for a Kia recall due to a possible fire hazard, the service was SCHEDULED on 4/28/2021, to bring the car in for the service on 5/5/2021. Upon calling, I advised I would like to have the recall taken care of along with getting a oil change, I spoke with a lady who advised that would be great, and giving a week notice will give them plenty of time to get the needed parts in for the recall. I took my car in for service on 5/5/2021 around 8:40am for a 9:00am appointment, spoke with Michael Falkner, advised I was there for the oil change and recall, he said no problem, asked if I was going to wait for the vehicle or drop off, advised I would be dropping off as I had read online the recall took a few hours to fix. Michael advised he would call me when the vehicle was ready. I received a phone call from Michael at 10:35am advising me that my vehicle was ready, and they “unfortunately could not fix the recall because the part is on a national backorder”. I was rather confused by this, as to why I was not told this while making the appointment, and was assured with me scheduling early would give plenty of time for the part to arrive. Also why was I not called to advise the part had not arrived, so I could have saved myself a nearly 2hr drive from Honaker VA, for a simple oil change, I could have used a local garage. Upon entering to retrieve my car, Michael said how am I doing, I advised I was rather pi$$ed off due to the recall not being fixed, he said “oh sorry, let me walk you over to pay for the oil change”. I paid the over $60.00 for the oil change, and on the receipt there is a message that “if you are not totally satisfied with service, call the manager Carl Stewart” which I did. I spoke to Carl at 11:32am, to which he explained the issue with the “national backorder” on the part, and advised that I should have been called to be advised that the part was not there. Carl assured me he was going to do some homework on this, and asked my permission for a call back in 20-30 minutes, to which I agreed. This was on 5/5/21 at 11:32 am, today is 5/10/2021 at 8:47am, and I am still awaiting that phone call. Very disappointed in the service I have received from Grindstaff Kia and the lies spewed by the service department. I would advised to look elsewhere for your vehicle needs, as it seems there is only good service when the buying process is happening.

Had only changed, within 200 miles the oil light was... - GPAW

Had only changed, within 200 miles the oil light was coming on, they ordered a part, told me a hour to install 3.5 hours called me. Horrible service

Service - Mac

I always get great service. This is why I keep coming back. If the service wasn’t good I would take my truck somewhere else. No one else has worked on it.