1,040 Tennessee SRT Service Centers

Horrible Service Dept. - Amy

Horrible Service Dept. Why make appointments if you aren’t even going to look at my car for a week? Took car in for recalls and a to have diagnostics run on check engine light and a few other things. Was told a week ago that someone would reach out. I have not heard from anyone and when I called two days ago was told a technician was assigned that day. Called back two days later and the technician “just started” looking at it. I will call again tomorrow and if nothing has been done I will be picking it up and taking it somewhere else with better service.

Great Car Care - VJ

Great care was taken during service to protect customers with socially distancing seating. great care of my car was evident with the careful covering of seats, steering wheel, and gear shift. Service is always excellent and thorough. Joanne is so very helpful.

Excellent Service and Friendly Sales - Andee

I have my vehicle serviced by Tasha Louison and she does a great job. Karol and Fred does a great job. Keep up the good job!

My Pontiac sensor indicated the engine needed to be... - docwirt

My Pontiac sensor indicated the engine needed to be checked. I was told that it would cost about $45 for the initial check. Then I was told it was the transmission and that would cost approximately $2450 but that they could flush it and put in new fluid for about $200 which I agreed to. That didn't fix it so they then told me the car had an oil leak that would be about $650. They could look at it again and possibly do a partial transmission fix for about $800. I asked what the car would then be worth and was told that it would be about $3000 less the cost of fixing it. That would mean I would be paying them more money than the car was worth and have nothing. The sales people started calling to try to get me to trade the car when I had made it clear that I had no intention of buying another Pontiac. I took my car to another establishment for a second opinion and found that it had could be (an was) repaired for $178.12 in one day. Woodford Motors had my car for three days and could only tell me how much it was going to cost. In my estimation the whole thing was a set-up to cheat me and/or get me to buy a new car. The only other possiblility was that the mechanic knows absolutely nothing. In either case, people need to know to not take a car there for repair because they certainly will be 'taken to the cleaners'!!!!

If i could give negative stars I would. Passing through... - cbeitelspacher

If i could give negative stars I would. Passing through your state my husband and I had car trouble. The car was towed to these folks - Wyatt Johnson. After 3 days of not even looking at the car it was towed to another repair shop (per our request) where it was fixed within 5 minutes. We lost from Monday to Thursday of our vacation due to these people. I have never experienced such inconsiderate behavior in my life. This service department should be shut down as they provide no service.

I have Mazada Tribute 2004. - dkshiloh

I have Mazada Tribute 2004. I purchased brand new , My main mechanic was Ben. Now he is in charge of this area and doing an excellent job with my vehicle for the last 20 years. He is very professional and has Excellent knowledge in his job. Customer service is Excellent.....He needs a raise for all he does in his multitasking everyday and handles himself very well. Also I would like to commend Nate who was trained by Ben to do an excellent job with my vehicle too.