660 Tennessee Used Car Service Centers

you call them and ask how much would it cost to repair,... - linda3

you call them and ask how much would it cost to repair, they quoted me two prices, because of car having 2 different size engines. told them we would use quote of larger engine. stressed that I only had a certain amount of cash, because of being unemployed for over a year. have no income,no unemployment and no saving. he seen what size engine, I again asked a third time the amount it would cost. Told him not to , I stressed not to go over set amount. He handed me a bill for 3.5 time the amount, then got very rude to my daughter. Would travel 60 miles to get my car repaired before ever using them

I took my vehicle in to Landers Cadillac of Memphis due - Monica Kegler

I took my vehicle in to Landers Cadillac of Memphis due to a loss in pressure. Although pressure wasn't at full capacity, it continued to crank. I took it in the very next day after losing pressure. I was advised that their computer couldn't provide a diagnosis and that they needed to tear down the motor. Upon SUPPOSEDLY tearing it down, I was advised that I needed a motor and they quoted me over $18,000. They scammed me out of $2900 for diagnosing my vehicle and it was misdiagnosed. They claimed to have "torn the motor down" to identify the problem. Upon the supposed tear down, they claimed to have found metal shavings in the motor. I took my vehicle in running and had to have a tow truck to pick it up. It was taken to a certified GM mechanic and repaired within a day. He verified within a matter of minutes upon it being dropped off that the motor, in fact, had not been torn down, it ABSOLUTELY didn't need to be replaced, that there was ZERO metal shavings anywhere, and described the oil as being beautiful. Cadillac claimed that their system couldn't provide a diagnosis thus, the tear down. The certified GM mechanic that did the repairs advised that his system pointed to the problem IMMEDIATELY which advised to replace cylinder 4. He did the repairs and now my vehicle is running PERFECTLY with the SAME motor, no replacement. I contacted the service director, Bryant Ward, at Cadillac who advised me that my vehicle needed to be and HAD BEEN torn down to advise that they lied to me and scammed me out of $2900, he's yet to return my call. Since purchasing my vehicle in 2020, Landers Cadillac of Memphis is the ONLY place that EVER provided ANY and ALL services. To be treated the way I've been treated is HEARTBREAKING. To think I trusted them and BELIEVED I needed a new motor is HEART WRENCHING. Mr. Ward LITERALLY quoted me over $18,000 for a new motor when ALL they did was take the top off of a cam shaft. They NEVER did a tear down or so much as a diagnosis. How can you scam someone to this extent and sleep well at night? Words can't explain my frustration and mental anguish. DO NOT TAKE THEIR WORD when it comes to needing major OR minor repairs. They're providing illegal practices and scamming people out of THOUSANDS of dollars. PLEASE BEWARE!!!

I have been to this Lexus dealership for service many... - Qwad

I have been to this Lexus dealership for service many times. Shiloh is amazing and always keeps me updated on my car! Thank you Shiloh!!

Service visit for an oil change, I asked to have the... - KeyserSoze

Service visit for an oil change, I asked to have the spilled oil wiped off the engine, after the oil change was completed. They didn't do it, what's more, they told me it was clean before I left the dealership. One week later, I still have oil dripping off the car onto the garage floor. Entire subframe and crossmembers are covered in oil, the car was clean when it went in for service. My recommendation is to find someone else that can perform a simple oil change correctly.