Exceptional Experince - axleerayne24
Always incredible no matter what you are there for!!! Whether it be sales, service or parts!!! You are always greeted and made to feel like family!!!
Friendly, helpful salesperson who was not pushy at all - NewFiatGuy
Celia Cruz did more than most sales representatives would to help me. I have very specific desires for the appropriate used car for my lifestyle and budget, and she worked hard to find multiple cars that fit my wishes. That was all before I even showed up at the lot. When I visited the lot, she had the cars ready to go and patiently spent most of a day helping me test drive and inspect multiple cars in addition to the ones she had pre-slected. Ask for Celia; she is the reason I recommend this dealership.
BEWARE OF COURTNEY IN PARTS/SERVICE CENTER - texasfiat512
Courtney, a parts advisor, was absolutely terrible. I tried calling to get a spare key made and she was not having it. Polite as my phone voice was, Courtney's tone was pointed and rushed. I kindly asked her to reach out to the company I have paying for the key and she abruptly tells me " I won't call them. They have to call me"... OK, first of all CHILL. I can have that done, it's literally just a phone call. I have the company call Courtney's direct phone line, but she is so unwilling to help and, although I have them contact her, there was no resolve. She didn't budge. So at this point, I'm furious. WE HAVE THE PAYMENT READY, yet Courtney is unwilling to accept it for whatever personal reason. She didn't even bother to call me back. I had to call back. I don't know where she gets being so rude from, but it's certainly not acceptable or appreciated in this field of work.
I called back and spoke to Cassandra and let her know about my dissatisfaction with Courtney. I was ready to take my business elsewhere, however Cassandra is helpful and willing to listen. She tells me that they will call the 3rd party paying for the key and get this sorted out. Courtney still had to email me my receipt and even her emails were vapid. When I arrived to pick up my key, Courtney hands me the new key and tells me that I have to pay to get it programmed. WHAT? With all the straight to the point emails she had sent me, she never once mentioned that I would also have to have it programmed for an additional fee, which meant getting my 3rd party re-involved. All it would have taken was a simple explanation via email, but she neglects to inform me. I legit thought that after we had paid the $175 for the key we were ready, set, go! Nope. There's an addition $73 fee to program it. Whomp, whomp, whomp. The price was not the issue, but Courtney's complete lack of communication was deplorable.
This was my first experience with Fiat Austin and it truly deserved a one star review due to Courtney's salty attitude. However, I'll give credit where it's due and Cassandra shined through. Also, Craig in parts was very helpful and was able to speedily process the new payment for processing and had me on my way. If I have to get another part from this FIAT, I'll again request to work around Courtney or find another place.
good service at Clay Cooley - olgaibarra
I wanted a new car and I went to clay Cooley Irving tx. As soon as I got there Samuel helped me to find the best truck for me with a good price just how I wanted it .
Purchased a brand new 2016 fiat - joes111
"Thanks Daisy Ramirez"
I purchased a 2016 Fiat and I'm very happy with my Fiat. You did a great job showing us your inventory and on our purchase of 2016 500x. Love our new car, very satisfied. Thank you Daisy.
check up on my wife's car - raider83
We needed a check up on my wife's car but it was going to take a few days because of the work load they had. Mark McCall who just happened to sell us both our cars was more than gracious. He set up all the hassling things it takes to even diagnose a problem and even setup a sweet loaner car. Which by the way is on the list of options for our next purchase. He went above and beyond. I'm unsure of the gentleman who worked on our car but he did so late past his required hours so we could have it back quickly
Oustanding Business - ariel
I went in the dealership with an impossible situation. I just had a car wreck three weeks ago. I had liability insurance. My insurance would not help me get another vehicle. Therefore, I went out on a search for a new car myself. All the car lots gave me an overpriced down payment. This dealership gave me my car for $100 down. Cody Miller was my dealer and he had Outstanding Customer service.
Thank you Holt Fiat of Hurst
Great service Dept - Fiat500Lguy
I had an awesome experience with the service department. They fixed my car in a timely manner and made my stay as comfortable as possible. While waiting I decided to wander the lot and the auto sales guy I delt with was a little too pushy (turn off).
At this point, I've only come in for scheduled... - DebH56
At this point, I've only come in for scheduled maintenance. People are friendly. On one occasion, the shuttle driver took me home. Another time, i was given a rental so that I could get to work. They are always clear on maintenance recommendations and prices and I don't have to wait long to get an appointment.
service - kiminy01
They don't have an express for even an oil change . you have to schedule an appointment! Good luck with one fitting your schedule! Ugh!
Rusty Car - Bad car 02!
When to look at a 06 Ford Explorer that was advertised as great condition and clean. After looking at car fax and inspecting the car came from the north and was a rust bucked they had taken black spray paint and tried to cover it up! Do your homework if you shop here! But there salesman was helpful and not pushy.
One of the worst experiences- unethical practices - David614
If I could give 0 stars I would. I was in the market to buy a fiat 124 spider abarth. The salesman I dealt with (I won't mention his name out of respect) used very questionable tactics. I had a trade-in car, and after some haggling, I told him if he could get me $30k for my trade in, we would have a deal. I told him not to pull my credit until we agreed on a number. He then said "ok I'll talk to my manager." He even made me sign stating that I would agree to buy his fiat if his manager got me $30k for my trade in. A few minutes later, he comes back and says "ok my manager said to go ahead with it." Wouldn't any rational, reasonable human think that this means they agreed to the $30k? But no, after he submits my credit app and pulls a hard inquiry (which in fact lowers my score), he tells me that it was actually $29k and not $30k. First disappointment- Ok so not a deal breaker yet, and after I express disapproval, we haggle to raise my trade in few hundred more and throw in a navi (which only costs $400 since it's just a chip that needs to be inserted into the unit). However, after all the paperwork is done, including all the contracts, I asked to confirm about the navi and was told it was not part of the deal! This is totally a bait n switch tactic. Very disappointed that all this time and work was done for nothing, not to mention the hard credit inquiry. I really wish management would enforce more ethical tactics.
fiat has problems - orangeallstars
I bought from Ancira because I thought they would take care of me and I didn't mind paying extra. I was so wrong!!
They don't service Fiats in San Antonio. You have to drive to Austin which I agreed to. The issue is that I bought a 2015 Fiat in 2016 and the car keeps having problems.
My best friend had dealt with the Ancira on Bandera. I should have done the same. When I call the location on IH-10, they are terribly unhelpful. Having car problems is frustrating enough. Who needs all this frustration?
I should have just bought a used vehicle off Hildebrand Ave or San Pedro Ave. I would have saved myself the a few thousand and a lot of frustration.
Our experience at Alan Samuels fiat was very positive.... - Fivehunsky
Our experience at Alan Samuels fiat was very positive. All of the employees we dealt with throughout the day were professional and courteous. There was no pressure to buy something we didn't want or any sort of strong handed " steering" of our decision. We came in with an idea of what we wanted and left with a car that made us happy. Everyone from our salesman to the finance manager presented themselves as courteous and pleasant. We would definitely do business with them again in the future. Thanks guys :)