New car - The Woodlands
Friendly sales and knowledgeable staff. Good variety of new cars are available which is a plus. This car is a good option for people looking for a luxury car at a reasonable price
Friendly, helpful salesperson who was not pushy at all - NewFiatGuy
Celia Cruz did more than most sales representatives would to help me. I have very specific desires for the appropriate used car for my lifestyle and budget, and she worked hard to find multiple cars that fit my wishes. That was all before I even showed up at the lot. When I visited the lot, she had the cars ready to go and patiently spent most of a day helping me test drive and inspect multiple cars in addition to the ones she had pre-slected. Ask for Celia; she is the reason I recommend this dealership.
BEWARE OF COURTNEY IN PARTS/SERVICE CENTER - texasfiat512
Courtney, a parts advisor, was absolutely terrible. I tried calling to get a spare key made and she was not having it. Polite as my phone voice was, Courtney's tone was pointed and rushed. I kindly asked her to reach out to the company I have paying for the key and she abruptly tells me " I won't call them. They have to call me"... OK, first of all CHILL. I can have that done, it's literally just a phone call. I have the company call Courtney's direct phone line, but she is so unwilling to help and, although I have them contact her, there was no resolve. She didn't budge. So at this point, I'm furious. WE HAVE THE PAYMENT READY, yet Courtney is unwilling to accept it for whatever personal reason. She didn't even bother to call me back. I had to call back. I don't know where she gets being so rude from, but it's certainly not acceptable or appreciated in this field of work.
I called back and spoke to Cassandra and let her know about my dissatisfaction with Courtney. I was ready to take my business elsewhere, however Cassandra is helpful and willing to listen. She tells me that they will call the 3rd party paying for the key and get this sorted out. Courtney still had to email me my receipt and even her emails were vapid. When I arrived to pick up my key, Courtney hands me the new key and tells me that I have to pay to get it programmed. WHAT? With all the straight to the point emails she had sent me, she never once mentioned that I would also have to have it programmed for an additional fee, which meant getting my 3rd party re-involved. All it would have taken was a simple explanation via email, but she neglects to inform me. I legit thought that after we had paid the $175 for the key we were ready, set, go! Nope. There's an addition $73 fee to program it. Whomp, whomp, whomp. The price was not the issue, but Courtney's complete lack of communication was deplorable.
This was my first experience with Fiat Austin and it truly deserved a one star review due to Courtney's salty attitude. However, I'll give credit where it's due and Cassandra shined through. Also, Craig in parts was very helpful and was able to speedily process the new payment for processing and had me on my way. If I have to get another part from this FIAT, I'll again request to work around Courtney or find another place.
good service at Clay Cooley - olgaibarra
I wanted a new car and I went to clay Cooley Irving tx. As soon as I got there Samuel helped me to find the best truck for me with a good price just how I wanted it .
Purchased a brand new 2016 fiat - joes111
"Thanks Daisy Ramirez"
I purchased a 2016 Fiat and I'm very happy with my Fiat. You did a great job showing us your inventory and on our purchase of 2016 500x. Love our new car, very satisfied. Thank you Daisy.
check up on my wife's car - raider83
We needed a check up on my wife's car but it was going to take a few days because of the work load they had. Mark McCall who just happened to sell us both our cars was more than gracious. He set up all the hassling things it takes to even diagnose a problem and even setup a sweet loaner car. Which by the way is on the list of options for our next purchase. He went above and beyond. I'm unsure of the gentleman who worked on our car but he did so late past his required hours so we could have it back quickly
Excellent sales staff (Cullen) and service staff (Angel). - oagarza
I purchased a used truck and Cullen Haley was excellent to work with. Very knowledgeable, friendly and professional. He was focused on my needs 100% and very courteous to my entire family. The truck developed a vibration problem shortly after I took possession so I took it back. Angel Montemayor (Service Manager) took it in the shop and persisted in finding the problem and fixed it... REPLACED ALL FOUR RIMS!... problem solved, no charge! He also went the extra mile and detailed the truck again before delivering it. Also, they allowed me to borrow one of those cool little Fiats while they had my truck for a few days. All in all, very impressed. I will be back to purchase a vehicle for my daughter. I feel I do not need to go anywhere else for my family's vehicle needs. They are the best and will take care of you. Awesome people, awesome service!
Customer Service - Brebo4248
I purchased my 2017 Fiat 124 Spider in Austin just a little over 1 month ago. My first trip out of town was to Dallas for the Adele concert. So excited about it all. As soon as we got into Dallas we had car trouble with all kinds of instrument lighting going on. I am very happy to say it did not strand us on the busy I-35. But we could go no faster than 30 mph. Safely off the freeway, called for roadside assist, then I called Holt Fiat of Hurst as this was the closest business for this service. This was over 30 miles away. Around 4:30pm I called to tell them my situation and that I would need a loaner car. Had these tickets for concert since Jan. Marcus assured me there would be a Fiat 500 for our use. Due to 5pm traffic and distance we had to drive I was afraid we would not get the towing done by them closing at 6pm. So I called my Austin Dealership and they gave me the general managers mobile number. When "Mr" Dhruve, GM returned my call he states there was no car to loan. Well, do I need to tell you what I said after a brand new car breaking down in traffic, freeway, under 1,000 miles and it being my very first out of town trip??? He states this without even discussing it with anyone else as far as I know. I told him I was promised one by Marcus. Then I had a few more choice words for him. He then states "if he promised you one, then we will find one!" Happy ending, we got a loaner car thanks to Marcus and for Sean staying after 6p to see we got it. Oh, we got to dealership at 6:03. So kudos to great customers service from Sean and Marcus. Mr. Dhruve, I don't know how you ever got your title with your poor customer satisfaction. And this not so great rating was ALL due to "Mr" Dhruve.
Great service Dept - Fiat500Lguy
I had an awesome experience with the service department. They fixed my car in a timely manner and made my stay as comfortable as possible. While waiting I decided to wander the lot and the auto sales guy I delt with was a little too pushy (turn off).
At this point, I've only come in for scheduled... - DebH56
At this point, I've only come in for scheduled maintenance. People are friendly. On one occasion, the shuttle driver took me home. Another time, i was given a rental so that I could get to work. They are always clear on maintenance recommendations and prices and I don't have to wait long to get an appointment.
Amazing - Julia Flores
I walked in only to browse, I wasn't even expecting to walk out days later with my fiat. I was attended by Josue Guttierrez and he made me feel right at home, he worked his magic and walked me through the financial steps of getting my car. Overall the entire staff seemed very friendly and welcoming, I can guarantee that they care about all of their customers and are very dedicated. Despite the friendly environment, and ease of understanding what your financial life will be like in getting your car I really thought it was essential that most of their staff is bilingual. I highly recommend them if you are looking for a car.
Rusty Car - Bad car 02!
When to look at a 06 Ford Explorer that was advertised as great condition and clean. After looking at car fax and inspecting the car came from the north and was a rust bucked they had taken black spray paint and tried to cover it up! Do your homework if you shop here! But there salesman was helpful and not pushy.
One of the worst experiences- unethical practices - David614
If I could give 0 stars I would. I was in the market to buy a fiat 124 spider abarth. The salesman I dealt with (I won't mention his name out of respect) used very questionable tactics. I had a trade-in car, and after some haggling, I told him if he could get me $30k for my trade in, we would have a deal. I told him not to pull my credit until we agreed on a number. He then said "ok I'll talk to my manager." He even made me sign stating that I would agree to buy his fiat if his manager got me $30k for my trade in. A few minutes later, he comes back and says "ok my manager said to go ahead with it." Wouldn't any rational, reasonable human think that this means they agreed to the $30k? But no, after he submits my credit app and pulls a hard inquiry (which in fact lowers my score), he tells me that it was actually $29k and not $30k. First disappointment- Ok so not a deal breaker yet, and after I express disapproval, we haggle to raise my trade in few hundred more and throw in a navi (which only costs $400 since it's just a chip that needs to be inserted into the unit). However, after all the paperwork is done, including all the contracts, I asked to confirm about the navi and was told it was not part of the deal! This is totally a bait n switch tactic. Very disappointed that all this time and work was done for nothing, not to mention the hard credit inquiry. I really wish management would enforce more ethical tactics.
fiat has problems - orangeallstars
I bought from Ancira because I thought they would take care of me and I didn't mind paying extra. I was so wrong!!
They don't service Fiats in San Antonio. You have to drive to Austin which I agreed to. The issue is that I bought a 2015 Fiat in 2016 and the car keeps having problems.
My best friend had dealt with the Ancira on Bandera. I should have done the same. When I call the location on IH-10, they are terribly unhelpful. Having car problems is frustrating enough. Who needs all this frustration?
I should have just bought a used vehicle off Hildebrand Ave or San Pedro Ave. I would have saved myself the a few thousand and a lot of frustration.