3,950 Texas CODA Service Centers

Christina was awesome. - Chas

Christina was awesome. We went there yesterday and today to get the oil changed in both of our vehicles

My service advisor Megan did a wonderful job of keeping - rlopez

My service advisor Megan did a wonderful job of keeping me apprised of the extensive work my 50th Anniversary Challenger needed, and the car came back running like it was brand new. I appreciate Megan and her team's work.

While everyone in the service department was great, Jim - claytonmaxwellsloan

While everyone in the service department was great, Jim Coyle, the service manager, made my day. Although I took my car in because of the A/C, he took time to sit in my car with me to help figure why I couldn't get my music to play with bluetooth. He was thoughtful and patient, even though he's clearly a busy guy. Thanks, Jim. I''ll be back to buy next time we upgrade to a newer Volvo

This was the best service received and quality completed - Cruisingbound

This was the best service received and quality completed bar none. We had come from another dealership after significant problems and not only did they address every issue professionally, timely and with full detail they where personable and truly above the mark.

Be mindful of the condition your vehicle is in before - Abelag2017

Be mindful of the condition your vehicle is in before their service center performs any service to your vehicle, especially if your vehicle is an older model with high mileage. This is a long read, but it may save you a lot of frustration. I have a 2007 Yukon with over 250k miles that had a motor oil change completed on it at Gateway’s service center in med-December, 2023. Not long after, I began noticing xxxxxxof oil on my driveway. This was unusual because my truck did not have any issues with any fluid leaks prior to Gateway performing the oil change. One week passed from the day the oil was changed before I was able to inspect the truck. It was clearly visible that motor oil was dripping from the motor’s oil pan drain plug. I loosened that plug and noticed metal shavings along the drain plug. I immediately contacted Gateway’s service center and was eventually able to speak with the shop foreman, Mario Montante. I explained the situation and mentioned that I wanted Gateway to inspect the oil pan, but was told that I would have to pay a service fee for them to do so. I found this to be unreasonable, especially after explaining that the motor oil leak began after it was serviced at their shop. I asked if the tech who performed the motor oil change included any notes in their service report stating that any leaks were observed prior to beginning the oil change. Mr. Montante replied that the service center would not have even begun working to change the oil if an oil leak was observed before beginning the service. Mr. Montante then confirmed that the service report did not include any notes that my truck had any leaks prior to the tech beginning the process of changing my truck’s motor oil. Mr. Montante’s solution was to only offer me pricing for the replacement parts and labor, but that I would have to cover those costs. The reasons given for Gateway not covering the costs include: my truck’s motor has over 250,000 miles; the previous motor oil change performed by their service center was approximately 50,000 miles ago; the wear and tear of my truck’s motor could have caused the oil pan drain plug to give out; that their service techs perform work to certain rules and specs; that the oil pan drain hole could have been damaged by someone else prior to their service center performing the motor oil change; and insinuating that I may be attempting fraud by trying to have Gateway cover the costs of the damage. I replied that their own service report does not mention notes about my truck having any leaks before the tech began servicing it, that same service report also does not mention damaged threads to the oil pan, and that it is highly unlikely bolt threads become stripped from wear and tear. I then asked Mr. Montante if I could speak with his supervisor. Mr. Montante said his supervisor’s name was Jerry and that he was listening to the call. However, Jerry never get on the line to speak with me and I was told he had just left the office after asking to speak with him directly. Before ending the call, Mr. Montante stated he would email the service report and summary of our call. I have yet to receive any communication from Mr. Montante. I sent an email to Mr. Montante, Jerry, and several other Gateway employees on December 22, 2023, detailing the situation and requesting that someone at Gateway contact me in order to resolve the situation. I have yet to be contacted by anyone with Gateway. I mentioned to Mr. Montante during our call that my truck is a family vehicle and relied on daily. This means I could not risk continuing to drive my truck without risking my family’s safety and damaging the motor unless immediate repairs were made because the extent of the damage to the oil pan threads was unknown. While working to find a solution, I discovered drain plug was over tightened which stripped the oil pan drain hole threads and chipped the surface of the drain hole opening. The oil filter was also over tightened.

Excellent service as always! - tiffanymiller0505

Excellent service as always! Thomas Gibbs was very polite, helpful and informative as I got my 2020 NX serviced! He’s now my new service guy!! After my service I stopped in and talked to Ken Madrid and I ended up purchasing a new car from Ken! I purchased a 2024 BX 350 Hands down Ken was excellent! Very patient and kind and not pushy. Rather he explained things in detail and helped me make a decision to purchase a new car. I couldn’t be happier! This is the 3rd car I have purchased from Park Place Lexus Plano over the past 5 years!

Tate was awesome . - Arreazola1994

Tate was awesome . Car left me stranded Sunday. Was taken to dealership Sunday night and back on the street Monday evening.! He made sure all services were completed and done correctly even to going as far as himself verifying. Will always ask for him going forward no doubt . Always have a fantastic experience when attending the dealership even for an oil change .

They make the service easy and pleasant. - beardiemom1

They make the service easy and pleasant. Easy to talk to service advisors who keep you informed of progress.

Tony N was so kind and knowledgeable he really helped me - Vickie

Tony N was so kind and knowledgeable he really helped me and my sister he has to be the hardest working sales person I know! Honest never lied to me about anything

My questions are answered and problems handled quickly. - bweilert

My questions are answered and problems handled quickly. Terrific personnel! I highly recommend Quick Lane Service.

Needed headlight replaced but had no appointment. - tomdowning421

Needed headlight replaced but had no appointment. Service tech, I think named Allisin, said she didn't want me to wait 2 hours. She told me to lesve the car there, go inside, buy new light and service manager could install right there. It took only 10 minutes and they didn't even charge me for labor. Amazing service! That's why they've been our dealer for 5 years

It was a busy day at the service department but all the - Lovemydogszz23

It was a busy day at the service department but all the employees were friendly and welcoming. I was greeted by a nice lady manager, Nicole. She introduced me to Jose and they made sure I was taken care of the whole time I was there. They even fixed my tire under warranty. Thanks San Marcos Toyota!

Westway Fords service department is very professional and - Keisha

Westway Fords service department is very professional and attentive. My service advisor Lakia Edison went above and beyond to help me. I will be back

I was happy with the resolution Classic provided me - chrisesc

I was happy with the resolution Classic provided me today. They swapped out my battery under good faith and got me back on the road.

Had a great experience at Texas Toyota of Grapevine. - Adeline

Had a great experience at Texas Toyota of Grapevine. Sean Castillo made everything really easy. He was super helpful and kept me in the loop the whole time. The service was quick and convenient. I’ll definitely be coming back next time my vehicle needs anything.

Their response to my review of how they handled my - m_axelsen15

Their response to my review of how they handled my situation with my 2016 Corvette said they would review my complaint and respond to me directly. Well it’s been a few weeks and I don’t get any response. Just a xxxxxxxx response I guess to make people think they’re concerned about customer satisfaction. Mike Axelsen

CAME IN FOR VEHICLE OIL CHANGE, HAD GREAT QUICK SERVICE I - asolis3

CAME IN FOR VEHICLE OIL CHANGE, HAD GREAT QUICK SERVICE I WILL BE COMING BACK

Service department is amazing quick fast and friendly. - KarenC93

Service department is amazing quick fast and friendly. They took care of my concern and provided alternative transportation, I end up getting a loaner while my vehicle is was down for repair. The Service Advisor was efficient told me of prices and there was no surprises when picking up the vehicle. Highly recommend anyone looking to get some service for there Acura to give Vandergriff Acura an Opportunity.

Una buena experiencia con el Sr. - Mary

Una buena experiencia con el Sr. Carlos Diaz, fue muy respetuoso, paciente y amable, respondiendo mis preguntas y ofreciendo buen negocio

Very bad Service Dept. - marieliguzman79

Very bad Service Dept. Dishonest and not liable. Will never go again. I do not recommend them at all

Bought 3 new cars from this dealership in Victoria Texas. - shelby

Bought 3 new cars from this dealership in Victoria Texas. This is one of 2 we purchased brand new in 2022. A month or so ago the cruise control went out. Made an appointment to get it repaired, because it was still under warranty. They had trouble taking the steering column apart, saying the air bag might not work. They claimed someone took the steering column apart and tampered with it. Now they are telling us they repaired the cruise control switch, but they found other issues (metal filings in the steering column? Paint marks on the steering column?) and that they will not warranty it because of suspected tampering. When we asked multiple times if it was safe to drive, they would not say it was. Now they are telling us we have to come and pick up the unsafe car and sign a paper stating they are not responsible for anything that happens going forward. When we asked if they were accusing us of tampering with it, the manager said no. We are the only owners. Welcome to Mac Haik customer service. (reviews are abysmal and they tend to not honor warranties regularly) They still have our car.

Very upset with service department. - Vruggiero

Very upset with service department. The manager could care less. I spent over $2k on service and they could not even get engine light to come off on my wife’s car. One excuse after another and their service agents literally just read from a computer generated service sheet. Manager is a joke and basically told me he does not what is going on and he is just there to do payroll. Your experience has forced us to never consider another Hyundai ever again. Sad that in a tough economy you are ripping people off in that service department. The quote that wins it all is last thing the agent said to us was “it is not safe to drive and tech estimates full breakdown in 1 month”. Wants us to spend another $6k on service. Buyers beware of this dealer.

Service Advisor Thomas Bundick Jr definitely made The Red - JM

Service Advisor Thomas Bundick Jr definitely made The Red McCombs Toyota Dealership shine today. On January 23, 2024 he immediately went out of his way to help me — a Customer from McCombs NW Hyundai — since I was getting the runaround throughout McCombs Enterprises. His professionalism, dedication to an excellence, and self-empowerment helped me solve a specific problem that that others passed on to others. Kudos to Thomas, a US Marine that helped another First Responder.

Excellent service Service person awesome Meya Stamper - Juanita120

Excellent service Service person awesome Meya Stamper very professional my car is fixed at a perfect time 👍

Have been dealing with this dealership for awhile since - AjayR

Have been dealing with this dealership for awhile since moving to Houston for all our servicing needs for our Lexus ES350. They have been phenomenal each time and I have worked with different service advisors but this time I decided to write a review since the adviser I worked with, Martin M., was not only exceptional to deal with but he was truly honest about the service I needed and didn't need which I truly appreciate. Service like that is the reason I will continue to not only deal with this dealership for my service needs of the Lexus but take my family's other cars for servicing when the manufacturer's warranty expires and it comes time to decide where to service them. I see Joe Myers being the destination for my future car purchasing needs as well since I had a great experience in the past with their preowned sales division and of specific mention, Marcos. Overall, I'm a very happy customer and gracious for this dealership being so close to where I reside which played a huge part in my choice in choosing them. Def A+ and 5/5.

Our warranty expired at 100,000 miles. - flybear

Our warranty expired at 100,000 miles.Would you believe that at about 100,300 miles we experienced a problem with our brake system? No help from the boys in Detroit but Gene Baker gave us a financial break. A dealership with a ❤️. Rare these days. Forever a Johnson Sewell loyal fan. Thanks again.

Worst experience I have had with a service department. - ryant

Worst experience I have had with a service department... Repair Order #6220499 A month has transpired since we dropped off our vehicle for a ticking noise from the engine. No check engine light, no misfires, fuel economy normal. The technician diagnosed it as a failed lifter. Valmark service charged my extended warranty company $10,000 for lifters and a camshaft job. First attempt at repair failed. Valmark opened a case to have GM (TAC) send another set of lifters. Second attempt at repair failed. Our vehicle went from running on all eight cylinders to being inoperable. Valmark now claims there is a "blockage" in the engine keeping oil from getting to the lifters correctly. Based on expert advice and technical guidance on the engine lubrication cycle of operations, this is highly unlikely and almost impossible that it "all of a sudden" happened after two failed attempts at repair. Note: Valmark caused the current state the vehicle is in. The dealership quoted me an engine replacement close to $15,000. Extended warranty has now denied an additional claim, stating the failure is not covered. I attempted to get them to drop the price on the engine replacement, and they could not hit the reasonable number I asked for, $10,000. Mind you, the dealership has already received the money from my extended warranty (over $10k) for the work completed that did not fix the problem. My thoughts are that this money should go towards the engine, and I should only owe $5k (seems fair). Instead, people are going to get paid, and we are left stranded. Now I have involved GM Corporate, and they have heard the situation and are happy to investigate further. I also reached out to Chevrolet technicians I know who seem to believe a mistake was made with the cam install concerning damage or improper procedures. Previous repairs by the dealership include a failed repair on an oil pan seal (still leaks), a bolt they stripped in the cylinder head they had to tap out, and claimed someone from the outside put the wrong bolt in, along with preventive maintenance, and a new transmission. In conclusion, I brought my running, well-maintained vehicle in for a noise. Valmark Chevrolet, New Braunfels, misdiagnosed and failed at two major repair attempts, costing well over $10k, and now I am forced to either pay $15k for an engine, trade it in for nothing, or try to get outside help resolving this issue. BTW, the warranty company did not cover everything with the previous failed repairs, and I owe the dealership close to $1k just to have the ticket closed and the vehicle towed away. This whole experience has greatly changed my view of the Valmark service department. All I want is our vehicle back running properly, or a reasonable replacement. Valmark Chevrolet is not there for the customer in this scenario. Waiting to hear back from GM corporate and explore other legal options as well. I will provide updates as this situation unfolds.

Fantastic service experience! - China D

Fantastic service experience! Highly recommend! Quick and no nonsense! I went in for a recall and there was no pressure to have them do anything else while there.

I worked with Jason Biles and Delicia Mitchell. - josephpekar

I worked with Jason Biles and Delicia Mitchell. If you expect a call back don’t. Horrible customer service. Failed to complete repairs under factory warranty. I had to bring it back a week later when parts arrived only for them to only do 2 out of 3. I have been calling for over a week with promise of return calls with nothing. Since surveys are such an important part of business I hope this gets someone’s attention and they call me back today and maybe they can get this review removed. Sad this is what I have to do to get my vehicle repaired…

avoid unless you have unlimited time , everyone moves at - eakinjr1

avoid unless you have unlimited time , everyone moves at a snails pace ,techs seem unconcerned