3,957 Texas Dodge/1000 Service Centers

Took great care of me when I came in they were very nice... - ebietoma

Took great care of me when I came in they were very nice an fun to talk with great environment to be around and super clean cars

As promised here is the Final Update: It has taken some - KR

As promised here is the Final Update: It has taken some time but my issues with Orr Cadillac and GMC have been resolved thanks to a very courteous person from the corporate office by the name of John. He listened to my side of the situation and took care of things in a respectable manner. I do appreciate his approach to bringing a close to this situation. He stated that Orr Auto wants this dealership to be the best it can be, and I believe him. Special thanks to a different John (sales manager) and Jennifer (works in the service area) for your kindness and understanding. Because of these 3 individuals I have changed my rating from 1 star to 4 stars because even with good people like this, there still is some work to do.

We had first oil change Thursday. - terryljordan

We had first oil change Thursday. Done in a timely manner and washed my car

3 weeks ago (oct 11th, 2024) I had appt to fix sunroof bc - mrsittgirl2

3 weeks ago (oct 11th, 2024) I had appt to fix sunroof bc I was having leaking issues. Without them looking at my car, I had to pay $250 for a new sunroof. The repair, in total, was gonna be $650 and change. When I arrived. Not one person looked at my car to make sure this was the problem. Just taking a girls word, who know nothing about cars. I had it done. Thinking it wld solve the issue of water leakage bc figuring a new sunroof/sealer wld do the trick. 3 wks later it rained. Guess what? Yep, still leaking. Made another appt and they wanna charge me $180 to do a diagnostic. I asked what does a diagnostic have to do with sealing a water issue? Apparently thts their word for "finding where it's leaking from". Thts not what it means in my dictionary. But, whatever. I came in to have them fix a leak, so this told me they didn't bother LOOKING for the leak, just replacement that costed me almost $700. Anyhoo. As I said, 3wks, still leaking. Took it to my local mechanic and they fixed it in less than 10min, without charge. You know what the issue was? A clogged drain!! They cleaned it out, air hosed it. That's it. And yes I am angry that a dealership charged me almost $700 for something that was 1. Simple to fix and 2. Wasn't necessary. They lost a customer for sure. Let's do better.