3,962 Texas Dodge/1000 Service Centers

Great service on time and punctual. - Mgdancs2sp

Great service on time and punctual. Nice waiting area but needed some diet cokes for customers.

Worst car experience ever! - Peter S

Worst car experience ever! I had an issue with the A/C that just gave up working after 18'000 miles on my 2021 Santa Fe! I went to NW Hyundai in February 2024 the first time. They fixed it, so I thought. The A/C stopped working another 3 times after that (!). 3 weeks lost waiting for my car. That's total incompetence right there. But the pearl of the year happened when I brought in my car again on July 1st for the same problem (A/C not working at all). They kept my car for exactly 1 MONTH before they could fix the problem!!! Unheard of! And to complete the worst customer service that I've ever seen in my life ! (I'm 63 and drove several times around the world in different cars). I was told that they DO NOT have loaners! I do not know if that's a lie, but one thing is for sure: Stay the xxxx away from this dealership where incompetence meets total disrespect for the customer! How am I supposed to get around in Houston if I need to leave my car for a whole month in the dealership for a repair that can be done in one day??? You tell me! Management reached out after I got my car back and wanted to know about my experience with them in an automated text message. I wrote to them that I was very unhappy with their service and asked them to contact me to talk about their performance. I gave them 3 weeks to answer. To this day, August 26th, I have not heard back from management of NW Hyundai. That tells you again about how much they appreciate you as a customer: NOT AT ALL!!!

Took great care of me when I came in they were very nice... - ebietoma

Took great care of me when I came in they were very nice an fun to talk with great environment to be around and super clean cars

My new 2024 Tiguan SEL R-Line is big change from previous - Nancy Van Affelen

My new 2024 Tiguan SEL R-Line is big change from previous car trailhawk Jeep. Similar is price for new and old car. Tiguan is lighter easier to maneuver. Has better get up and go as not delayed when pushing foot on gas pedal. Just set the tire pressure at complimentary first servicing which warning signal will notify me to get air in tires. People were friendly and helped me to set up garage door opener and went thru questions on computer usage. Friendly intelligent people and good product to work with. Back seat has nice space for grown people! I am happy with my selection.

As promised here is the Final Update: It has taken some - KR

As promised here is the Final Update: It has taken some time but my issues with Orr Cadillac and GMC have been resolved thanks to a very courteous person from the corporate office by the name of John. He listened to my side of the situation and took care of things in a respectable manner. I do appreciate his approach to bringing a close to this situation. He stated that Orr Auto wants this dealership to be the best it can be, and I believe him. Special thanks to a different John (sales manager) and Jennifer (works in the service area) for your kindness and understanding. Because of these 3 individuals I have changed my rating from 1 star to 4 stars because even with good people like this, there still is some work to do.

We had first oil change Thursday. - terryljordan

We had first oil change Thursday. Done in a timely manner and washed my car