3,958 Texas Dodge/1000 Service Centers

I would like to express my gratitude to Adrian Aramburo - e5veal

I would like to express my gratitude to Adrian Aramburo for his assistance with a dealer add-on. His friendly demeanor and extensive knowledge regarding the car's coating significantly enhanced my understanding of the product and its maintenance. This experience was of the highest quality, and I anticipate engaging in future business with Round Rock Honda. Thank you once again for your exceptional service, which truly brightened my day.

Evan Meikle took great care of me with a potential safety - powders.fringes3h

Evan Meikle took great care of me with a potential safety issue concerning a new vehicle. Fit me in to service on NYE which I was incredibly thankful for. Great guy who went the extra mile and even took the time to do a multipoint inspection.

Signing a contract is not the end of great customer service! - Sharree Lyons

Customer service before signing the contract was great (A+), but as soon as I signed that contract customer service went out the window (even with the so called General Manager). I requested a copy of the contract I signed and was told that only after I submit proof of residency is when I can receive it. (If you sign something, don't you deserve your copy?) All paperwork should have been handled before anything was signed and before I left with the vehicle, but that was not the case. I received rude and unprofessional dialect from top management due to me stating how unsatisfied I was with customer service. The car is great so its not a complete loss on the brand. Never again! I have all the emails and phone calls recorded as proof that I'm justified in my disappointment.