3,962 Texas Dodge/1000 Service Centers

They make the service easy and pleasant. - beardiemom1

They make the service easy and pleasant. Easy to talk to service advisors who keep you informed of progress.

Absolutely 5-star service from Roy! - bethsaniesanchez

Absolutely 5-star service from Roy! I showed up without an appointment needing maintenance and a loose part fixed, and Roy got my car in immediately. Everything was taken care of in less than an hour. Incredible efficiency and customer service. Highly recommend!

Tim Rich, Service Advisor provided me with superior - fscherich

Tim Rich, Service Advisor provided me with superior customer service. He is a ten star service advisor. He went above and beyond in having a new engine installed in my 2015 Sonata much quicker than I expected. He even took time out to obtain a quote and time frame from a body shop to have the hood of my car painted and had my car delivered to them. Tim is extremely friendly, very responsive, knowledgeable and treated me as if I were his most important customer. I suspect be treats each of his customers the same way, as VIPs! He was upfront with me and has restored my faith that honesty still exists in the automotive repair business. I highly recommend Tim Rich to handle your service needs.

Westway Fords service department is very professional and - Keisha

Westway Fords service department is very professional and attentive. My service advisor Lakia Edison went above and beyond to help me. I will be back

Service was performed in a timely manner as is my usual - Buck

Service was performed in a timely manner as is my usual experience. I've bought vehicles from this dealership since the 90's. I've always trusted Mark Poth and team with all service concerns including oil changes.

Everyone has a perfessonall manner & inform you on how - Ricardop

Everyone has a perfessonall manner & inform you on how long your wait will be & update you the issues on your tick.

My questions are answered and problems handled quickly. - bweilert

My questions are answered and problems handled quickly. Terrific personnel! I highly recommend Quick Lane Service.

During a routine oil change, the service team of Elvin - thomasecurtis

During a routine oil change, the service team of Elvin Hernandez and Dario Cortez informed my wife that she had a nail in her tire, and it was in a "non patchable area". They wanted to sell her a new $263.00 tire. She declined and took the vehicle to Discount Tire, where the tire was patched at no cost. I recommend the service department but be wary of the actual team that provides the service.

Bought 3 new cars from this dealership in Victoria Texas. - shelby

Bought 3 new cars from this dealership in Victoria Texas. This is one of 2 we purchased brand new in 2022. A month or so ago the cruise control went out. Made an appointment to get it repaired, because it was still under warranty. They had trouble taking the steering column apart, saying the air bag might not work. They claimed someone took the steering column apart and tampered with it. Now they are telling us they repaired the cruise control switch, but they found other issues (metal filings in the steering column? Paint marks on the steering column?) and that they will not warranty it because of suspected tampering. When we asked multiple times if it was safe to drive, they would not say it was. Now they are telling us we have to come and pick up the unsafe car and sign a paper stating they are not responsible for anything that happens going forward. When we asked if they were accusing us of tampering with it, the manager said no. We are the only owners. Welcome to Mac Haik customer service. (reviews are abysmal and they tend to not honor warranties regularly) They still have our car.

Avoid this dealership at all costs The service - Humphries09

Avoid this dealership at all costs The service department is an absolute joke. I filed my first warranty claim seven months ago and have since left 12 voicemails. Not one has been returned. I have a brand new Colorado that is leaking a quart of oil a month, the latest OTA update drains the battery if it sits for 48 hours, and there is a dent in the roof from their carwash, which is a known issue with a service bulletin. They have made and canceled multiple appointments. I am now completely without a working vehicle, no loaner, no updates, and no timeline. To make matters worse, I recently found out my service advisor flat out lied to me. Back on February 11th, he told me I was on the waitlist for a loaner. I wasn’t. He never submitted anything. I only finally received an email promising a call "first thing Monday" after filing official complaints with the Texas Attorney General, the BBB, and GM. Of course, no one ever called. Total silence ever since. The sales experience was great, but everything after that has been a complete dumpster fire. This is hands down the worst dealership I have ever dealt with. If you expect basic honesty, communication, or competent service, go anywhere else.

I just realized that I get charged $300 or more every - 🌹

I just realized that I get charged $300 or more every time I've. I own a Nissan. But believe me I will NEVER buy another.. today they wanted another $300 and I said no just do the basic

Very upset with service department. - Vruggiero

Very upset with service department. The manager could care less. I spent over $2k on service and they could not even get engine light to come off on my wife’s car. One excuse after another and their service agents literally just read from a computer generated service sheet. Manager is a joke and basically told me he does not what is going on and he is just there to do payroll. Your experience has forced us to never consider another Hyundai ever again. Sad that in a tough economy you are ripping people off in that service department. The quote that wins it all is last thing the agent said to us was “it is not safe to drive and tech estimates full breakdown in 1 month”. Wants us to spend another $6k on service. Buyers beware of this dealer.

Our warranty expired at 100,000 miles. - flybear

Our warranty expired at 100,000 miles.Would you believe that at about 100,300 miles we experienced a problem with our brake system? No help from the boys in Detroit but Gene Baker gave us a financial break. A dealership with a ❤️. Rare these days. Forever a Johnson Sewell loyal fan. Thanks again.

Luis in sales management, and Mr. - jonathon zembower

Luis in sales management, and Mr. Michael Hook demonstrated excellent teamwork and communication skills. They were both easy to work with and promptly addressed our vehicle concerns.

Fantastic service experience! - China D

Fantastic service experience! Highly recommend! Quick and no nonsense! I went in for a recall and there was no pressure to have them do anything else while there.

Excellent service Service person awesome Meya Stamper - Juanita120

Excellent service Service person awesome Meya Stamper very professional my car is fixed at a perfect time 👍

Always have a great experience with Park Place. - Wallace

Always have a great experience with Park Place. Everything was wrapped up very quickly and I got exactly what I wanted. Great dealership. Stephanie did a fantastic job! I originally stopped by to see Veronica in service to ask her about tires for my wife’s car and stopped to look at the new cars and Shawn introduced me to Stephanie and I now have a new vehicle.

I received the most excellent service from this team! - Kyriley

I received the most excellent service from this team! Treated like family. I am grateful for how above and beyond they went for me.

avoid unless you have unlimited time , everyone moves at - eakinjr1

avoid unless you have unlimited time , everyone moves at a snails pace ,techs seem unconcerned

I called service to make sure my broken door handle was - rickk242

I called service to make sure my broken door handle was covered under warranty. They said "yes, the warranty is bumper to bumper". I said good, I would like to make a service appointment and they said "well you have to buy the part and when it comes in then we'll schedule the appointment". So I bought the part and then it turns out they lied and the door handle is not actually a part of the "bumper to bumper" warranty. Because I work out of town it took me over their 30 day return window to return it which they also didn't tell me. And then they said if you want to override the policy you'll have to come back when the parts manager is here. I called to make sure he would be there and then he wouldn't even come out of his office to talk to me. And he sent his lackey to tell me basically "sorry, no dice". So I went to the sales side and talked to a manager there who was only able to get me 25% of my original cost of the part because of a (get this) 75% restocking fee. Wow. And on top of all that a few months ago when I had some under-the-hood maintenance done, they forgot to bolt up the lower engine tray so I was taking my daughter some where and all of a sudden a dragging noise. I will never go to Eckert for service or parts ever again.

Made a reservation a week in advance for a safety recall - pnelson1623

Made a reservation a week in advance for a safety recall issue. Noted in the reservation that I would wait while the work was done. Drove to the dealership in pouring rain at 8:00 am only to be told that I would have to leave the vehicle for minimum 2 days. No loaner available. Service tech blamed it on being very busy with recalls but then what's the point of making a reservation. He said they had the part but not the time. They sent me 3 texts confirming my appt but never communicated that I would have to leave the car for 2 days. Will NEVER bring my car to them for anything again.

I purchased a Ram from Tomball Ram in August 2024 and it - A.B.

I purchased a Ram from Tomball Ram in August 2024 and it was a straight forward process. Not long after I purchased the truck, I received an error message about the air shocks. Naturally I made an appointment with the service department in October 2024. They had my truck for a week and couldn’t duplicate the issue. So I called them and them would pick it up. Not even two weeks later I brought it back to the service department for the same issue. I was told the software needed to be updated, so that took 11 days. After I got my truck back, it was missing several screws from the flares. 12 in total. I reported that issue and the service team resolve that quickly. The truck ran well with the occasional air shock error message over the next few months that would pop on for a few seconds and then clear. Then in April of 2025, I come outside and my front end is sitting on my tires. I make an appointment and it is towed to the service department. To make shorten a long story, they had my truck for 100+ days. During this time, I have to call them for updates every week because I was not being told anything about my vehicle. I was told that it’ll be resolved in two or three days, Three days would pass and no updates from the service of office. I was told I was waiting on parts, I was told I was waiting for approval from the warranty company, I was told that a mechanic working on the issue had quit and it needed to be reassigned to another technician, I was told so many lies during this time that it prompted me to write a letter to the General manager. I didn’t get a response from the general manager, but I did get a call from the Director of the service department. A gentleman by the name of Calvin Miller was able to get it resolved within a weeks time. Even though I have my vehicle now, I don’t feel Like a valued customer. I don’t feel enough was done to make me feel better about the service department lying to me for 100+ days. I feel like my issue was swept under the rug. Calvin did apologize I just don’t feel that is enough

Dealership tried to sell me on unneeded maintenance at - DriverX

Dealership tried to sell me on unneeded maintenance at 30k miles. They wanted to flush coolant and brake fluid without an inspection of their condition. Per Fords service manual these aren't due for quite some time. This service center is just trying to pad their numbers. Avoid them.

I went here for the first time due to a service recall - kalia57

I went here for the first time due to a service recall and my overall experience was not good. I called to make an appointment and asked them if they have any complimentary shuttle drop off service. I was told they have none! After making an appointment, I was then told at the end that they in fact do have complimentary drop off Uber service as long as drop off location is within 10 miles. Why was I not told about this when I asked earlier? Was it because I said "shuttle" and not asked in general? I have no idea but was very weird. My car drop off experience was good. My service advisor was efficient, friendly, and professional. My drop off was arranged through Uber and was told to wait for the text message/call when my car is ready for pickup. While waiting at home, I got a slate of work orders that was required on my car other than the recall. One of them was a rear brakes replacement. Due to outrageous dealer's pricing I denied all of them and just confirmed the work order for the recall. I got a text within 2 hours about my car ready to go home and I went by myself to pickup my car. I went to my service advisor's desk and he was not there. There were 2 other advisors who saw me but didn't say anything and continued with their work. Finally after standing for about 10 minutes one of the advisors asked me if I am being help or not. I told him about waiting for my service advisor. I was only then told that he went home and what is it that I needed! This was so disappointing as why my service advisor didn't tell me about asking for help from anyone once arrived since he will be gone by the time I come? Also, why it took 10 minutes for the other advisor to finally ask me about my intentions while I clearly walked in in-front of him and he saw me started to wait at an empty desk? Again extremely poor, lazy, and an unprofessional customer service. Later that week I took tires off to check the brakes as I was not hearing or feeling anything wearing out from the rear. Turns out brake pads on both sides were nice and good and there was absolutely no need to change anything! Why was I told about the rear brakes replacement and that its current conditions so poor then? Was it to just make extra money out of me since they had to fix my car for free due to a recall? I have no idea what the true intentions were. After this I had no idea whether to believe on their other replacement recommendations or not and I just left everything as-is. I hope they fixed recall as they claimed. Service department definitely needs some basic customer service training. After my this first time experience I am not sure if I will go back or recommend this place to anyone or not.

I have a 2012 Ford Focus with that transmission. - Eric the Read

I have a 2012 Ford Focus with that transmission. You know the one. Anyway, it failed again and I was having a bumpy time determining who should pay for it. Fortunately, they changed the Service Manager on my case to Chris Wunderlich. Chris reasoned with me - he didn't demand payment, he explained Killeen Ford's position and provided additional information I didn't have previously. He was patient while I worked with Ford Corporate to find a way to get Corporate to pay for the repair. In the end, I found Chris to be a reasonable, patient, okay-persistent, Service Manager. He wasn't insulting, condescending, or pushy. He handled this situation very well. If you are working with Killeen Ford's service department, you would do well to ask for Chris. I'm not related to him, I just think he is a great guy to work with.

Oil Change and State Inspection - Dragon82d

Excellent service and price, I was surprised. Plus got a nice bonus car wash and a detailed service history of what is needed in the future

Love Volkswagen Service Center - Pink stripe super beetle

I have been with Volkswagen ever since I bought my 2010 Super Beetle. Every person on the Service Desk,,Wayne, Daniel, Jonathan, and especially Jessica, has been consistent in their information sharing and recommendations. They hunt for the best deals for service work and, if I come in with a coupon or rebate item, they share whether it is a workable credit.item. I've had two body shop trips for damage to the front end. My girl comes back in top shape and freshly washed and swept.. I had received a coupon in the mail from a service center, shared the information with my folks at DeMontrond, and learned that they could give me a better price for the service. Wish they had a pickup truck, as well.

Sean is my Genesis service expert. He’s always very... - Marisela Rios

Sean is my Genesis service expert. He’s always very responsive, attentive, and so professional. Never any issues with regular service or inquiries we have.

Ana Gallegos was wonderful and amazingly helpful. She... - Haleema rahim

Ana Gallegos was wonderful and amazingly helpful. She went out of the way to help me out and fix my car issues. Thank youvso much.