We took my daughter's car in for service due to a leak in - LIMAWHISKEY4TH
We took my daughter's car in for service due to a leak in the cabin that had soaked the front driver and passenger side.
We dealt with Andrew. Andrew proved to be deceptive in dealing with my daughter, and later tried to gaslight me about the reason we brought the car in.
My wife and daughter dropped the car off. My daughter told him we thought the AC was leaking. ANDREW then asked if there was a smell to the fluid, my daughter said no. ANDREW then went out to the car and told her there was a sweet smell to the fluid. He thought there might be a freon leak. I know this is true because my wife then called me and said they thought it was a freon leak which I told her was weird because the AC was still blowing cold.
ANDREW wrote on the S/O that "the customer states there is fluid dripping into the vehicle and there is a smell present", even though my daughter never mentioned a smell. There is no mention of carpet on this service order. This will be important later.
Immediately after drop off, I received a call from Amber at Ancira. Amber said that my wife told her I wanted to get a bigger car. Amber wanted to give me a trade in value for my car. I knew this was a lie, because the car is my name, but it’s my daughter’s. There's no way my wife would suggest buying a new car for my daughter now that she's an adult. While they were checking in, my daughter said that she will need a bigger car soon. We assume Andrew relayed this info to the sales person. Sales is gonna sales, but outright lying about the source of your cold call doesn't do much for maintaining customer trust. We knew they were going to call us with exorbitant repair costs, hoping that we would decide to trade in the car.
Sure enough, after diagnostics, Andrew has a list of repairs totaling $6100. The AC is not one of them. He tells me the AC drain line was disconnected, and the fluid that leaked into the car was water from the AC system. He then lists off replacing the carpet, AC Filter, front lower control arms, front struts, new tires and alignment.
The prices he gave were ridiculous. I told him to just replace the AC filter. He calls me and tells me that since the car was brought in for the smell in the carpet, and we weren't replacing the carpet I'd be responsible for the $350 diagnostic fee. I knew that we didn't bring the car in for carpet. My response was no; we brought the car in because there was a leak in the AC. Carpet and smells never came up until HE brought them up. He told me my daughter brought the car in for the carpet because it says so on the S/O that she signed. LOL, The same S/O that HE wrote. Now I feel like I'm being scammed. I can accept paying $350 if it is legit, but I would never take a car to the dealership for carpet. We went back and forth on voice and text. The entire time Andrew is telling me the car was brought in for the smell in the carpet which is total xx.
I spoke to a manager, Travis. I told him we’ve purchased 4 vehicles from that Ancira location in the last 22 years. I asked him to waive or adjust the $350 fee. He refused. I let him know that will be the last money they get from me. Later when we picked up the car a customer service manager waived $75 for an oil change, they weren't supposed to do. At the point of our discrepancy, I told Andrew not to do any work on the car.My frustration was Andrew's claim we brought the car in for smell. The $350 diagnostic fee is the fee that should have been waived. Charge me $150 for reattaching he drain hose, but don't tell me I brought the car in for the smell in the carpet and charge me $350 because I'm not replacing the carpet.
We replaced the tires and got an alignment for $420 at a top tire chain. Ancira wanted $1000 for this. $869 for tires, $129 for alignment. We’re getting both suspension items replaced for $1200. Ancira wanted $1140 for control arms and 1240 for front struts. We had the carpet cleaned and treated for mold and mildew for $150. Ancira wanted $2345 for new carpet.
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