3,962 Texas Dodge/1000 Service Centers

I would not recommend this dealership if it was the last... - Sheri

I would not recommend this dealership if it was the last one on earth. We were in Victoria in February and my car broke down. We used Cadillac's courtesy service to have my car towed to Victoria Atzenhoffer. They towed my car back to me in Rowlett Texas. During the time the car was picked up and delivered back to me there were scratches put on my car that were not there when they took possession of my vehicle. They first told us to get an estimate on the damage and send it to them. Once they received the estimate they declined saying there is no proof that the damage occurred in their possession. Asked us if we contacted the towing company that was contracted by THEM. The dealership that I deal with in Frisco is in disbelief for the way that we have been treated. Atzenhoffer Chevrolet your service stinks! My father used to purchase all of his vehicles from them when he was alive. He would be livid.

Purchased a vehicle from this dealership in May 2024 — - A. Love

Purchased a vehicle from this dealership in May 2024 — and within just days, serious problems began to surface. I returned the vehicle multiple times and made repeated requests for repairs. Over the course of several months, I personally demonstrated the issues to service staff, recorded conversations and incidents, and even installed a dash cam to document the ongoing problems. Despite all of this, the dealership refused to repair the vehicle. As of July 1, 2025, the dealership has still refused to release the vehicle's service records. When the co-owner requested them, they were told “we don’t have any,” despite the vehicle spending multiple days — even a week at a time— on their lot. Involved individuals: Stephanie Johnson (Service Dept): Offers no assistance and passes customers off to a service manager who lacks knowledge or initiative. Alan Whitson (Service Manager): Refuses to take responsibility, denies valid concerns, and places blame on the customer. Tommy Taylor (General Manager): Acknowledged the issue and even said they would "just go ahead and replace the radio" — which was never done. Nancy Kern: Handled communication with the DMV during the formal complaint I filed. After that, the dealership refused all service, claiming that I had “taken legal action” simply by initiating the complaint. This dealership is not trustworthy. In fact, they went so far as to issue a criminal trespass warning against a disabled veteran — solely to avoid making necessary repairs. They ignore warranty obligations, avoid accountability, and withhold documentation that customers are legally entitled to receive.

Depended on them for years. - jm1

Depended on them for years. Purchased FOUR vehicles for my family and Always had good service. Stopped by today and was informed that they were no longer a Mazda dealer - didn't want to mess with any of my cars any more. Their suggestion was to drive 126 miles to San Antonio - "maybe they can help you". UNACCEPTABLE. You cannot treat customers like this and stay in business.

Can’t say enough bad things about our experience. - BadAudi

Can’t say enough bad things about our experience. They’re very friendly and accommodating throughout the purchase phase but that honeymoon doesn’t last. About 7 months after we purchased our A6, it needed an oil change. Took it in and had it changed but afterwards, the car wouldn’t start. 4 months later we had no diagnosis as to what was wrong, no ETA as to when it would be fixed, and the only communication we would get from our service rep was a bi-weekly text that said “no new news about your car”. At this point, we asked them to buy the car back and we’re told they don’t do that. Enter our lawyers and another 4 months later, we finally sign the paperwork to have them buy the car back. Our service rep was incompetent, the service manager was rude, never returned any of our calls and never answered our questions, just handed out excuse after excuse. I tried to speak with the GM but he was too busy to talk with me. I was given his assistant to speak to and was told she would be speaking with him right away when he got back from lunch. Just like the rest of his employees, I never got a call back. I’m still flabbergasted that a company can operate the way they do and stay in business. Not only will I never own another Audi, I’ll never purchase a vehicle from any North Park dealership.

Great service and flexible, attention to detail and goes - AlexS4

Great service and flexible, attention to detail and goes above & beyond to do the job right