3,950 Texas Dodge/1000 Service Centers

Great customer service, I did not have to wait very long.... - cathi1

Great customer service, I did not have to wait very long. Cant rate an individual do not know who actually worked on the car. Thank you

Awesome - ETHANROYALL

This dealership has friendly, caring staff they work around your schedule to get you in and out as quick as possible. They've helped me purchase ever vehicle I have bought

Everyone is always so friendly and helpful when I need... - Dark beauty

Everyone is always so friendly and helpful when I need help or service they are amazing

They would have gotten 5 stars if not for the facilities. - Big Bird

They would have gotten 5 stars if not for the facilities. The people are the ones who deserve 5 stars. 2015 was my 4th new vehicle purchase. I haven't dealt with the sales staff lately, but it's been my experience that they're knowledgeable, and they LISTEN to your needs. As for the service department, I couldn't ask for a better service writer than Colby Moore. He can tell you what's critical, what's needed in the near future and what can wait until the funds become available. Their have been some mishaps but they always make it right. All 4 of my purchases have been serviced there, dating back to 2007. I have no complaints.

Fixing to leave out of town and battery gave me problems, - jameservin

Fixing to leave out of town and battery gave me problems, found out they knew it was a bad battery the week before according to there records and said nothing. They put a new battery in before I headed out. Nobody would would admit they messed up. They saw that the battery was at 46 % life and let me drive out with it. Glad my phone app caught it.

The service at the dealership was second to none. - Harrison Zeigler

The service at the dealership was second to none. Staff were welcoming and responsive to any questions or concerns I had and made sure to answer any requests I had promptly and thoroughly.

2023 760i xDrive. - dsyn

2023 760i xDrive. Paid cash for it and bought 5y ext bumper to bumper warranty. Service department at BMW of Lubbock/Cavender BMW is incompetent. Had a minor accident, insurance covered, sent to dealer for calibration after body work. Dealership didn't calibrate correctly so hot air blowing from AC. Turns out dealership technician didn't reassemble the front bumper correctly after calibration. 2nd Issue, front camera out so took it back. Service dept says its a bumper bracket related to the accident so contact my insurance. I did. Insurance says it's not related to the accident. I end up paying out of pocket for repair. Dealer at this point has taken my bumper off 3 times, 1st to calibrate, 2nd to fix their faulty repair, 3rd to say the bumper bracket is broken and not covered by my extended warranty. Icing on the cake is they were supposed to take care of a recall related to the computer and assured me they would before I picked up the car. They call me to tell me the car is ready for pick up. I ask if the recall has been fixed, as my app tells me it hasn't been. Of course, they say "oops" forgot about that, even though they assured me it would be before I picked up the car. I'm not happy about their service so the service "advisor" goes to get her "manager" to relay my concerns. Another service "advisor", next computer over, decides to come over to "remedy" the situation and tells me after reviewing a few files that "we (the dealership) never took your bumper off to service your vehicle." Infuriating as they sent me multiple videos of the technician working on my vehicle with the bumper taken off. I ask the service "advisor" after she comes back what her name is. She says she feels threatened and wouldn't tell me. Threatened for being included in a bad review? Incompetence. That's the word summarizing the service department at BMW of Lubbock/Cavender BMW. Buy your BMWs and get them serviced elsewhere.

I took my X3 in for service today and this was the second - Jennsmith33

I took my X3 in for service today and this was the second time Cooper Smith has helped me. He is, by far, the most helpful, honest and down-to-earth person I have ever dealt with in my 34 years of having maintenance done on various vehicles that I have owned. I could not have asked for a better experience. BMW of Tyler, you have an excellent employee in Cooper. Cooper, I can't thank you enough for your help!

Professional, friendly, treat customers like old friends. - bobluke4real

Professional, friendly, treat customers like old friends. I have been waiting for my car to get service, many times, and can't help but notice the way they treat customers. It is genuine.

This dealership and service business is now SAMES Ford, - C Guist

This dealership and service business is now SAMES Ford, under new ownership. When checking in for our appointment, we were told there was not one and would need to wait our turn- 1 1/2 hours then 45 minutes for the oil change. I showed her the email appointment notice- date, time, confirmation. She said "that is not a guaranteed appointment, you still wait your turn in line. Appointments allow us to know how many people are planning to come, then we know how many technicians to schedule". There is no need to make an appointment at this business, plan to wait your turn.