3,950 Texas Dodge/1000 Service Centers

Ins Claim Repair: 0 Stars for taking 32 days to repair (? - eugenia.mixon45

Ins Claim Repair: 0 Stars for taking 32 days to repair (?)my rear window breakage from thieves trying to steal my car, twice in as many months! It was like adding insult to injury! Especially due to the glass repair people damaged the paint on roof above window & around it due to just ripping it off without any attempt to mitigate the damage! They did an ok job on steering wheel column but could have repaired 16 in the time they kept it! I called leaving word for David Gates, Svc Mgr twice, when I knew he was there, knowing it was I was calling,as the person who answered phone asked "is this Ms Mixon?" I answered "YES" & he was gone from the phone just long enough to tell svc Mgr that I was holding for him! I asked to leave a msg on his voice mail, telling him about my paint being damaged & needed someone to help with the $1000 Cost of re/painting it! 0 - Svc Mgr is a coward! Will not speak to me abt damage to my paint on my car, also dirty hands messed up headliner with grease & back seat upholstery, in addition to the door handle so dirty with grease & grime I could not wash it off, kept it for 32 days, which should have only taken 2 days at most This is the 2nd time this has happened as it was abt 28 days the 1st time-At least other dealerships were honest, telling me the date they could get to it-FOOL ME ONCE-SHAME ON YOU; FOOL ME TWICE-SHAME OM ME! NEVER AGAIN!!!!!

September 2024:Thanks for the efficient service to change - xx

September 2024:Thanks for the efficient service to change the oil and rotate the tires on my 2024 GMC Terrain at Brown GMC.

OUTSTANDING CUSTOMER RELATIONS - Mahalo

I would like to sing the praises of Honda, Brown Honda in Amarillo and, in particular, Paul Parrish for their exceptional customer service, professionalism and grace they extended to me and my family. Because of some issues I was having with my 2010 Honda CRV Honda stepped up and did the right thing by getting me a rental vehicle while my car was getting fixed. On the day I turned my rental vehicle in I met with Paul Parrish in the Honda Service Department several times as he wanted to ensure I was thoroughly satisfied and that there were no issues with my vehicle. Mr. Parrish was personable, professional and compassionate and I hope to pay forward the grace he as well as Brown Honda showed me. Mahalo!!! Darren Britto

Service center associate Braden was very competent, - Marjie

Service center associate Braden was very competent, intelligent and considerate. 👍 The technician was thorough and took the time to explain everything he did. Can’t remember his name Greg? Rick? Anyway he was great. 👍

I usually don't fill out reviews but I felt like I needed - retired teacher

I usually don't fill out reviews but I felt like I needed to let people know what you are in for when you bring your Subaru for a software update. I took my 2017 Subaru Forester that was hesitating (dead spot) when I pressed the accelerator. I mentioned that this had happened in the past and the fix was a software update. After many attempts the tech finally got a code that told them to update the ECM software and then "relearn" the update. I was shocked when I got the bill (506 dollars). 450 was for the update and 49.50 was other fees. I called another Subaru dealer and they said it would probably take 1 hour at a cost of 175 dollars. The service person said you will probably need software every year...... I hope that our cell phone companies don't start charging for software updates.

Amazing service! - john8delrio

Amazing service! Carlos Del Angel assisted me with the service on my 2019 Honda Civic. Carlos is professional, respectful and knowledgeable. I greatly appreciate Carlos and the Brownsville Honda Team. The welcoming environment makes me feel like part of the family. I highly recommend Brownsville Honda for excellent service.

Terrible experience. - visionsource17

Terrible experience. I have very low mileage and my instrument cluster went out on my silverado. They charged $986 to fix it on a vehicle with 33,000 miles. When asked if anything could be done on the price because all I could come up with was $750 they kept throwing in my face that they gave me a loaner vehicle which I'd have happily not taken in exchange for some kind of discount. I was told to speak to Brian when I got there to pick it up and Brian was extremely rude and condescending. As a single mother who worked hard to buy the vehicle in the first place I was saddened to find out all they could do was take $26 off. I have bought 3 chevy vehicles new and my truck will be my last. I hope that poor customer service and $462 in labor was worth the loss or a lifetime of $35,000 vehicle sales.

Service on Son's Car - Jeff

Did a great job of taking car of a repair issue on my son's car. Could not be happier. This is a service department that pays attention to detail.