3,957 Texas Dodge/1000 Service Centers

September 2024:Thanks for the efficient service to change - xx

September 2024:Thanks for the efficient service to change the oil and rotate the tires on my 2024 GMC Terrain at Brown GMC.

OUTSTANDING CUSTOMER RELATIONS - Mahalo

I would like to sing the praises of Honda, Brown Honda in Amarillo and, in particular, Paul Parrish for their exceptional customer service, professionalism and grace they extended to me and my family. Because of some issues I was having with my 2010 Honda CRV Honda stepped up and did the right thing by getting me a rental vehicle while my car was getting fixed. On the day I turned my rental vehicle in I met with Paul Parrish in the Honda Service Department several times as he wanted to ensure I was thoroughly satisfied and that there were no issues with my vehicle. Mr. Parrish was personable, professional and compassionate and I hope to pay forward the grace he as well as Brown Honda showed me. Mahalo!!! Darren Britto

Service center associate Braden was very competent, - Marjie

Service center associate Braden was very competent, intelligent and considerate. 👍 The technician was thorough and took the time to explain everything he did. Can’t remember his name Greg? Rick? Anyway he was great. 👍

I usually don't fill out reviews but I felt like I needed - retired teacher

I usually don't fill out reviews but I felt like I needed to let people know what you are in for when you bring your Subaru for a software update. I took my 2017 Subaru Forester that was hesitating (dead spot) when I pressed the accelerator. I mentioned that this had happened in the past and the fix was a software update. After many attempts the tech finally got a code that told them to update the ECM software and then "relearn" the update. I was shocked when I got the bill (506 dollars). 450 was for the update and 49.50 was other fees. I called another Subaru dealer and they said it would probably take 1 hour at a cost of 175 dollars. The service person said you will probably need software every year...... I hope that our cell phone companies don't start charging for software updates.

Terrible experience. - visionsource17

Terrible experience. I have very low mileage and my instrument cluster went out on my silverado. They charged $986 to fix it on a vehicle with 33,000 miles. When asked if anything could be done on the price because all I could come up with was $750 they kept throwing in my face that they gave me a loaner vehicle which I'd have happily not taken in exchange for some kind of discount. I was told to speak to Brian when I got there to pick it up and Brian was extremely rude and condescending. As a single mother who worked hard to buy the vehicle in the first place I was saddened to find out all they could do was take $26 off. I have bought 3 chevy vehicles new and my truck will be my last. I hope that poor customer service and $462 in labor was worth the loss or a lifetime of $35,000 vehicle sales.

Service on Son's Car - Jeff

Did a great job of taking car of a repair issue on my son's car. Could not be happier. This is a service department that pays attention to detail.

BEST car dealer ever! - jbmc62

They really are your family. Larry Wooten in sales is the absolute BEST and the service dept bar none is top notch. Russell and Mike in the Service Dept are the epitome of integrity! They will fight for you with the manufacturer on any warranty issues. They go out of their way to help.

I get my car serviced here. - JHarrison

I get my car serviced here. Nice dealer and nice people. A week later I was looking at my normal service receipt and noticed I paid to replace an engine air filter $74.95 on a Honda Accord. I should have bought one off Amazon for $11.00. Was going to look at getting tires there for my car - but after seeing this - no thank you.