3,971 Texas Dodge/1000 Service Centers

Completely incompetent service department and management. - Cassidy Strickland Brown

Completely incompetent service department and management. I drove my truck in for service and was told that the problem was too complicated and that their mechanic and service department were uncomfortable to even diagnose the vehicle. I was told that i would need to have my vehicle towed in-order to pick it up , after i had driven it there. They said they had to push it into the service bay. I told them i drove it in xxx ? I had them bring me a jump box and i started it and drove if off the lot. THEY WERE TOO STUPID TO CHECK THE BATTERY , BOOST START IT , AND COMPLETE A DIAGNOSTIC. AND THE BRANCH MANAGER IS TOO INCOMPETENT TO MANAGE THE MECHANICS AND SERVICE DEPARTMENT AND STILL SAYS THAT A COMPLETELY STOCK TRUCK THAT I PURCHASED FACTORY RE-CERTIFIED IS TOO COMPLICATED AND THAT ITS SOMEHOW OK THAT THEIR MANUFACTURE CERTIFIED SERVICE DEPARTMENT IS TOO “uncomfortable” TO JUMP THE BATTERY ON A COMPLETELY STOCK VEHICLE AND DIAGNOSE A DIFFERENT ISSUE , after i drove it onto the lot. AND THEY CHARGED ME $730 to do absolutely nothing INCOMPETENCE , THEFT BY DECEPTION , FALSE ADVERTISEMENT OF HAVING MANUFACTURE CERTIFIED SERVICE , NEGLIGENCE , AND ABSOLUTE ZERO ACCOUNTABILITY. Things were stolen out of my truck including tools - and that makes zero sense BECAUSE THEY DONT KNOW HOW TO USE TOOLS TO DO SO LITTLE AS JUMP A BATTERY. The manager and the service department are thieves and liars . IF YOU ARE CAPABLE OF JUMPSTARTING A VEHICLE YOU ARE MORE QUALIFIED TO WORK ON VEHICLES THAN THIS DEALER IS , WHAT A FRICKIN JOKE . xxx

Made an appt.10 days prior,went in on time and got signed... - mrbuck1964

Made an appt.10 days prior,went in on time and got signed in. About 30 min.later the owner of the dealeship came and told me they wouldn't be getting to my truck today,I asked why since I had an appt.and he told me he wasnt putting me in front of his customers since I hadn't bought the truck from him,I asked for the nearest GMC dealers phone number in Corsicana,he then rudely told me "it's in the phone book,go look it up" and walked off.This man is the rudest a**hole I have ever met to be the owner of a dealership. I then called a friend and got the number to the other dealer on my own. The service consultant at Carl Whites in Corsicana told me to come on up and they would take care of me. I drove straight up there and they took me in and diagnosed my problem,ordered the parts and made a next day appt.to install the parts.I am fixing to be on my way up there shortly.Hmmm,this dealer cares enough to work someone in for warranty work two days in a row and is a LOT busier than CenTex was. As an added note,an ex service tech from Centex told me the owner used to tell his employees he doesn't want service/warranty work,all he is interested in is selling new vehicles. SO,beware if you are thinking of buying a vehicle or getting a vehicle in his service dept for warranty work,if you dont believe me just call and ask for Mr Goswick and try to get in to get service if you didnt buy it there and see how rude he is to you......

Great service department - KKB

Took my Kia in for oil change and tire rotation without an appointment, waited in very nice lounge with complementary snacks and about 90 minutes later got a freshly washed and served car. Very pleased.

I have visited this dealership many times over the years.... - SP2067

I have visited this dealership many times over the years. Jim, in sales, has been very helpful in finding the bikes I needed. In fact, I bought my first Yamaha raider in 2008, through Jim's help. I sold it in 2010 on consignment through this dealership, because I needed some cash. In 2011, I bought a used 2009 raider S. The bike recently had a lifter problem, which would have set me back ~$900. I worked with Sean in service, who did an excellent job with the repair. In addition, he also spoke to Yamaha customer service because I had called the company and wanted them to cover the repairs for me. In the end, the Yamaha company covered the repair because the lifter problem is a known issue with 2009 raiders. Thanks to Jim and Sean, I have enjoyed trouble free riding over years.