3,956 Texas Dodge/1000 Service Centers

Horrible experience. I have a Honda fit that had a recall... - Just wow

Horrible experience. I have a Honda fit that had a recall for the air bags and the Lost motion spring broken. I called and made an appointment and told the guy on the phone that I had a letter that said I could get a rental car until it was fixed because the air bags we're a death issue. He told me that they would order the air bags and bring it in Tuesday and they would fix it and discuss the rental car if I needed the motion. Spring replaced. Well asked for the rental when I arrived to make sure they were gonna issue one because it said I could get one and he told me I never mentioned it in the convo on the phone. When I told him I did he argues with me and talked over me the whole time telling me that I never said that and called me a liar. This is by far the rudest service manager have ever seen in my life. If I didn't have to deal with this person I would never go back. Now the car salesman we're amazing thou they were super friendly and extremely nice and I give them 5 stars as I would purchase a car from them. I just would make sure that I would take it to a different place to have any work done on it.i have never been called a liar by anyone that was titled service manager. He was extremely rude.

I have been very satisfied every time I've taken my car - MIKER3591

I have been very satisfied every time I've taken my car in for service. Everyone there is very friendly and helpful.

Worst place to repair your car,they will make it worst - Dodge caravan

This is the place that you wants to stay far away from!! I was giving them the benefit of doubts but not only I paid money for jobs that didn't need to be done but they never mange to find the real fault in my car!! Took it to two different mechanic and they both agreed that they've messed up big time and made my car worst that what it was. Don't let them fool you they are incompetent dishonest and will overcharge you!!

Best Service Department Experience EVER - Huaco2011

I cannot believe I found a dealership that has such an awesome service department. I went there with a bad taste in my mouth about mechanics, service departments and repairs in general and was about to give these guys grief because of what I consider PTSD from my hometown dealership of Greg May in Waco Texas being such a crap dealership and even worse service department. Was I ever wrong. The drive of 45 minutes down the road was all the difference in the world in service experiences. AutoMax Hyundai and Michael Bowman run like a well oiled machine. I had an appointment, was greeted and my car was rolled like an assembly line into the bay with a dozen other customers. I thought I would be there for hours so I am asked to wait. Not that I was inconvenienced one bit in a luxurious waiting area, ample with free coffee, sodas, snacks, TV and WIFI. I received text messaging about the status of my car thought-out the process. About an hour later, not only was my car fixed fast, she was fixed right the first time. WHO KNEW you can have it all. Word of advise, get to AUTOMAX as fast as you can.

Great Service very professional and friendly answered all - Rosgeotyfo073luvmyvw

Great Service very professional and friendly answered all my questions and I really enjoyed company !!

Service Department - Sandy Grissom

Premier Kia of Lufkin has a Service Dept. second to none. Over our many years, we have dealt with many service depts. and most treat their customers with superior attitudes or lack of respect. The many times we have had the service of our Kia Optima at Premier, we have felt only welcome. We are greeted like valued old friends and as if they are truly happy to see us. Vinny Velasquez comes out as soon as we drive up, and always with a smile on his face. He is exceptional in getting our info and recommending what our car is needing at the time. We value his input. Without question we would recommend Premier Kia of Lufkin, and we thank them for the experience.

SERVICE DEPT. BAD - Not_Happy

“DON'T BRING YOUR CAR IN FOR ANY TYPE OF SERVICE FROM THIS USED CAR LOT OR EVEN PURCHASE ONE THERE...BETTER YET, JUST STAY AWAY FROM THEM.” Suzuki USA has gone out of business in North America....Wonder why? Let me enlighten you. Lets start with my car...a 2007 Suzuki XL-7. The XL-7 was only made for 3 years. Suzuki was in collaboration with GM on this vehicle and built the drive train and other components for this car. It turns out there was a major defect in the engine where the heads and timing chains were going out starting about 45K-60K miles. Because the parts had to replaced with OEM parts (the only ones available), they were destined to go out again since they all had the same manufacturing defect. None the less, the production on this car was halted after 3 years and Suzuki USA pulled out in 2012. Guess why? Now with that said, let’s talk about Expo Suzuki (aka Kingwood Suzuki... who cannot be a Suzuki dealer since Suzuki does not sell cars in North America). My car, a Suzuki XL-7 with 130,000 started to experience the problem as noted above. I had the timing chains professionally replaced, but it did not solve the problem. The car was still running pretty good but I brought it to Expo (because they had Suzuki repair experience) so they could assess the camshafts. Now remember, the car was running OK at the time I brought it to Expo/Kingwood Suzuki. I was informed that one of the heads would need to be replaced with a cost of approx. $3500-$4000 for just one head since the head was not capable of being repaired for this type of damage but needed to be replaced. Also remember, there was another one that could also fail. OK, here comes the good part....I declined the service and told the service mgr. to reassemble the car as it was not worth this cost. The service mgr called me and said the car was ready..."and by the way, you now have another problem...your car will overheat and the AC will not work....we can fix that for another $300-$400 additional cost". So, who do you think caused this problem....not happening before Expo/Kingwood Suzuki took the car in for a diagnosis. They caused this and did not want to admit it as it was going to cost them for the repair. I picked up the car and barely made it back home. Since I declined this major repair, the service dept, in my opinion, just decided to go ahead and KILL this engine since they were not going to make any more money off of me. I had to sell this car, for a tremendous loss, to a car wholesaler as both Suzuki USA and Kingwood Suzuki (or whatever they are calling themselves this week) have now put an end to this car for me. Or otherwise, Kingwood Suzuki but the nails in the coffin and cost me a lot of money. DON'T BRING YOUR CAR IN FOR ANY TYPE OF SERVICE FROM THIS USED CAR LOT (BECAUSE THAT IS WHAT THEY REALLY ARE) OR EVEN PURCHASE ONE THERE...BETTER YET, JUST STAY AWAY FROM THEM.

Always great service. - matthurt25.mh

Always great service. I only use Kinsel's service department. They always set me up with the same service writer Leanda and she's awesome! I will only bring my car to Kinsel because of the level of service they provide. I haven't found that at any other dealership in this area.