3,949 Texas Dodge/1000 Service Centers

Frustrating - Richardwade

Dealing with them after the sale has been the most frustrating thing in the world. They promised that they would resolve an issue with the bumper ad a condition of the sale. It took elen days to get my vehicle back and every day I got a different story or excuse not only for what they did, but also why it wasn't ready. Customer service needs much work...

2015 Ram 3500 Cummins/Aisin. - HotWaterJoe

2015 Ram 3500 Cummins/Aisin. The truck developed a rough idle after another dealer performed recall 67A. About 15 minutes after setting the appointment on-line, I got a call from Robert Buckly. He said, "I noticed you made an appointment for Friday and your out of town. You really don't want that because we are so busy your truck may get stuck here over the weekend. Bring it in tomorrow (Wednesday)." I was shocked that ANY service center would care that much to call me to re-schedule. When I arrived I could see that the dealership was extremely loaded with work. Robert said they have been slammed for a couple of years with the growth in Georgetown. He said we will get to your truck as quickly as possible. They gave me ride to the car rental. The NEXT day Robert called said they tested all the injectors, the fuel, the fuel delivery system, they cannot find any rough idle. And we talked about the recent recall and some other work that has been done to the truck. I drove the truck and it seemed to run fine. I don't know what it was that caused the rough idle but it was gone. Robert said to see the cashier and wished be a Merry Christmas. At the cashier, the bill was ZERO. I asked what about the tech time, I need to pay for his time. She said NO CHARGE. I was amazed. They not only got my truck in early, spent time looking for a transient problem, and then did not charge me. I will always to the Mac Haik Dodge in Georgetown. And I really appreciate Robert Buckly. Bill

This dealer is great. - mark_dillard

This dealer is great. I wrote a review by mistake about a free oil change offered. Mac Haik honored that offer. I forgot that I did my first Mopar oil change at another dealership. Mac Haik was a pleasure to work with when buying my Jeep Gladiator. Their service department was great also. Again, my mistake and please accept my apologies.

Visited this dealership for an oil change and tire - Lkirkpatrick56

Visited this dealership for an oil change and tire rotation. It literally took them 2 days to do this service. Also needed was a software update. So they kept my truck 2 days and nights for this simple services. They have poor customer service as well as charging credit card fee for using your credit card to pay with. This dealership is close to my house however I will drive to another Ford dealership for service. Not recommended.

At this point, I've only come in for scheduled... - DebH56

At this point, I've only come in for scheduled maintenance. People are friendly. On one occasion, the shuttle driver took me home. Another time, i was given a rental so that I could get to work. They are always clear on maintenance recommendations and prices and I don't have to wait long to get an appointment.

Went in to get car checked for service engine light and... - infantryman

Went in to get car checked for service engine light and trouble starting. Appointment was for 1 pm. Turns out that they only have ONE mechanic who can work on Mitsubishi's and he was M.I.A. until a little after 4 pm. During this wait we tried to call and complain to the manager of the Service Department, whom could also not be reached. Then we went to talk to a "sales" rep about getting a vehicle to drive home until ours got fixed. They said that they would let us borrow one until ours was fixed. The car they brought around was bone dry on gas and ALL 4 tires were low on tire pressure by 10 points or more. We went to tell them that the car was not suitable to drive off in the condition that they gave it to us and the rep did not care or apologize. Then I asked to speak with a manager, Jared Franklin, and explained what was wrong with the car to him. He did not care and got an attitude with us saying "you can take the car or just leave it and be stuck here." I told him to drop the attitude and he jumped at me for a moment as if he was going to try and punch me. Later, they did air up the tires and give us HALF a tank of gas. The entire process was rude and met with no understanding, compassion, and a general sense of disregard for customer service. If you are looking for a car or wanting to get some service done on your Mitsubishi, DO NOT GO TO MANUEL MITSUBISHI. Save your self the headache and cash and go elsewhere.