3,957 Texas Dodge/1000 Service Centers

The service department at Mossy Nissan is top notch! - JahnaB_HouTX

The service department at Mossy Nissan is top notch! I like that they give you a dedicated technician. Gregory is friendly and professional. They communicate well about the repairs, and it makes the whole process a lot easier! I have enjoyed taking my car here for service.

Motorhomes Specialists have the WORST warranty service - lopperman1914

Motorhomes Specialists have the WORST warranty service department I have ever encountered. Our motorhome went back several times with the same issues unresolved. The first time, we went to fetch the motorhome after 2 months for a preplanned trip. Nothing had been done but they promised us that driving it with unfixed warranty issues would not void the warranty. The next time we had the same issue. They had the grace to be embarrassed by having done nothing again when we went to fetch it and serviced the generator (not under warranty) for free as though this was good customer service. After the next trip, our water heater (one of the early warranty issues) had damaged the side of the motorhome and was at risk of falling out of the RV. The stink from the vent stack was also still an issue from the first time we returned it and it had not been fixed. The service manager Justin Pongratz never returns calls and does not check email. He communicates the minimum to his serve technicians who tell us they are not allowed to fix anything more than exactly what he says. I suspect his communication with the manufacturer is equally poor - the reason why warranty work requests were denied. We arrived a third time to pick up the motorhome to find the water heater would still further damage the side of the motorhome and was a fire hazard, even though they claimed to have worked on it. Plus, the stink had not been fixed but now we were told that we had voided the warranty on the stink by overfilling the black tank - even though the stink was a problem with the vent stack, not the black tank. And that was after we were told to drive the RV without the warranty repairs because they had not bothered to do anything while they had the RV on site. Stephen Evans is apparently the big service boss. He told us Justin is his best manager and begged us to give Justin another chance to make things right. If this is his best technician, I'd hate to see the worst. When we went to fetch the motorhome this time with nothing done on these 2 issues again, I had to demand that Mr. Evans come and look at the RV for himself and tell me things were OK. He did not do so, but based on my description of the water heater, he did make Mr. Pongratz replace the water heater and the door to the water heater, which was done. However, I am now going to have to do battle regarding the pervading stink from the vent stack - of a $250,000 RV!! My advice is DO NOT EVER DO BUSINESS WITH MOTORHOME SPECIALISTS. They will screw you over every step of the way. Especially do not trust the word of either Mr. Justin Pongratz or Mr. Stephen Evans. They give you the good-old-boy charm, but their word is meaningless.

I called and spoke to Ronell Ram. He is very knowledgable... - reginaraza

I called and spoke to Ronell Ram. He is very knowledgable and clearly explained options to purchase an extended warranty. We had a question about brake service and he made a call to make sure it would be covered before we purchased the warranty. I know that this is a dealership I can trust. Our experience was great and we would highly recommend Mike Dodd's dealership to our friends and family. I will be sure to ask for Ronell Ram.

I took my car to the Denver City location because it is - Tina Dueck

I took my car to the Denver City location because it is nearest to my location. My car was only 16 days old when it began to have issues with the emissions system. I hired my son's friend to hook up the car to his code reader and it notified him that the emissions system had a hose loose. He could not find the hose and disconnceted and reconnceted them all, making sure that they were all tightened. However, the check engine light continued to turn on and off randomly. Then I began to hear a flapping noise when I drove that would change frequency when I changed speeds. I investigated but found nothing. So again I called my son's friend and he found the wire to the speed sensor loose and dangling, hitting the inside of my tire. He said the wire was partially stripped and patched it with electrical tape and reconnected it to the body of the car. He recommended that I take the car in to the dealership since it had only 3,000 miles on it and I bought it brand new. However, I am a teacher and didn't have time to take it in until 6 weeks later. I scheduled with Mustang Country because it is the closet dealership to my location. I received a call a few hours after I dropped it off. I was told that I needed to pay for the new sensor my car needed because I had hit something. Well, I had not and it was obvious from looking at my new car. I was told that a piece of tumbleweed had been removed from the area of the sensor. I was shocked that this was not covered by my bumper-to-bumper warrenty. I told them to order the sensor anyway and called the dealer in Grapevine, from where I purchased my car to see if they could intervene on my behalf to get the warrenty to cover the $278 to replace the sensor. When I went to pick up my car, I looked at what had been replaced since I was told that the car was ready to pick up. Turns out the car needed 2 sensors, 1 that was covered by warrenty and had not been ordered due to unavailabilty (what??) and the other $14 sensor that apparently cost $264 to install. The service center said they would call me when the other sensor was in and it's now been a week and I don't know that I'll ever get a call. I did talk to the service center in person and talk to them about warrenty covering normal wear and tear on the car, and they reached out to someone and decided that they would file the warrenty "a different way" to see if it would be covered. Overall, I am not impressed. I was hoping since Mustang Country was a small "hometown" dealership, the service would be top-notch. However, no one seemed to be clear on much. The technician, the service department, and the cashier are not on the same page, so I had to repeat my story and question the warrenty process several times. The only person who actually got anything done was an older lady who saw my frustration and stepped in to listen to my story (yet again).