304 Texas GMC Service Centers

I was thrilled with my Booking experience for service at - Beth8694

I was thrilled with my Booking experience for service at this location. I was able to book online Sunday for service as soon as Monday morning. The service rep communicated well and the online approval system made it easy to review the services I wanted and approved.

I made an appointment with the service department to look - Jay.gartman

I made an appointment with the service department to look at my wife’s convertible Camaro because the top would not complete the cycle and latch. I had found a service bulletin on the exact issue. I dropped the car off on Tuesday at1 pm and they proceeded to park it and not even look at it until Friday morning..the service advisor called me Friday morning to say they were looking at it. And she told she should know something by that afternoon. So I called about 4 pm and all she could tell me was they’re working on it. They are open on Saturday till 2 pm. So I called at 1145 and left messages,with no response. So I called the main number and the young lady looked to see who was working and transferred me to his extension so I left him a message,still no response. So at 145 pm I called the main number and she sent me to the manager and I left him a message. So Monday morning I called at 9am left messages for 2 different advisors with no response. So I left the manager another message with still no response. I finally got ahold of an advisor by calling back not because they retuned a call. Again all she could tell me was they’re working on it. I have used Jerry’s service for 10 years or longer and have never had an issue until now. They have lost my entire family’s business including all my kids and even the in laws. They will never touch another vehicle of mine.

So, kind of you MR. - mlmmiller29

So, kind of you MR. Ted to take care of Lester at Longhorn Lesters truck with broken belt. Lester didn't know that his kitten was under his hood when he started the engine, he is saddened, we are too. Thank you for your kindness of your company to take good care of his family today he really appreciates you all. November 28,2023, Rest in Peace little one.

Total Disatisfaction GM and dealer - edannhaus

Purchased A 2500 hd truck in April. First trip transmission cooler was plugged by Mayflies (love bugs) Complained to the Owner in Law (Darrel) and he promised the problem would be brought to a quick resolution with GM . Never heard from him again. November the steering became very loose . Took it to Laroche and they fixed the problem . Turns out GM had issued a bulletin to correct the problem. The dealer Laroche and General motors did not notify me or anyone of the safety issue. Today my battery went dead and I charged the battery to take the truck into Laroche to save them from having to two me in. They tested the battery and said it was rechargeable so no replacement. No more GM Chevrolet and laroche for me. I am so upset with them I am moving my church Membership to another congregation. (The Pews are full of Laroch people)

Excellent and efficient service department. - bcjcaraway

Excellent and efficient service department. Staff was very helpful to solve my problem. Happy with dealership.

39 business days to get front and rear bumper fixed! - SpringbokJoe

I don't do these kind of reviews, but this was such a horrendous experience, I had to find a way to let others know. At first I thought the statement of work with it's 18 days to get such little work done, was insanely long. Boy was I in for a ride! Seven weeks later, I had enough and told them to have my truck out for me to pick up, whether repairs were done or not. With my drive home and getting home I found visibly 12 things that was not fixed - from small things like areas that was not painted to my bed not being mounted properly and somehow I now have one head lamp with a chrome bezel and one with a black bezel! I will not get into the detail of my experience, but I would like everyone to know about this place. Management is clearly of the 'good ol boys' club and got to where they are by riding the coat tails of others. Stay away from this place. I've had experienced this dealer, both in buying services and service department. Parkway Chevrolet is a FAR better option. The folks are actually sincere and human and want to work for you, instead of making money as the first priority.

I appreciate Tanner for being very courteous,polite,and... - whittingtontexas

I appreciate Tanner for being very courteous,polite,and very fast!!! I took my '92 Mazda truck to him this morning because when I made sharp turns, the steering wheel squealed loudly. He told me to start it and turn the wheel all the way to either side., It did the squeal and he said immediately "I'll be right back with my wrench". He got his wrench and within 5 seconds he had my steering belt tightened. All for FREE!!!!! Thank you for your services Tanner!!!

They did a great job. - Bill S

They did a great job. Great technicians and great service. Also the supervisor was great

friendly, fast, satisfied - lexus,gwen63

My experience was that I was greeted with a friendly employee as soon as I stepped inside, the service was fast, and I was satisfied

Thank you for taking care of my new vehicle. - mlrhales

Thank you for taking care of my new vehicle. Great service, Carl Beale kept me informed of service status and when service was finished. Everyone working there was pleasant to talk with, reflecting on how much they enjoy the company they work for.