3,950 Texas Honda/1000 Service Centers

Service Department is Expensive!!! - CJ

They charged $225 each for O2 sensors + labor and according to online estimates it should have been $135 each including parts and labor. They also recommended a bunch of filter changes and flushes that were over priced as well. The crowning blow was they would not do factory recall work required by Dodge if they weren't going to change the over priced O2 sensors. Ended up with an almost $900 bill for O2 sensors and fuel filters. They are lucky they were dealing with my son and not me. They wouldn't have done any work if I had been there from the start.

Sales experience great. - P&M

Sales experience great. Desk/admin personnel great. Actual service and repair horrible. Check engine light/alarm came on in our 17 month old low mileage Hyundai Santa Fe XRT. Also received check engine warning alerts in BlueLink. Took in but they couldn’t find anything so reset alerts and said let them know if happened again. Short time later same thing. Took in and this time said oxygen sensor was bad. Kept vehicle a week and replaced sensor. Short time later same thing. Took in and this time said catalytic converter was bad. Disabled alarm/warning light and said keep driving and they would contact us and let us know about repair status and when to bring back in. A week later no word and warning lights back on.

Great. - MARY.TAYLOR8356

Great. Always takes care of me and my car. My car will last longer with the good care of Patterson's

Want honor there warranty or even call you back most - Kennedyroy50

Want honor there warranty or even call you back most useless company ive ever had dealings with, do not use this company!!!!

Outstanding,Professional, understanding and care for - naomi.tafoya25@gmail.com

Outstanding,Professional, understanding and care for elderly. THANK YOU LYNN T. YOU took care of all the issues my mothers car had and kept us updated all through the process.

My 2013 Volkswagen showed a Check Engine light for the... - unautrmond

My 2013 Volkswagen showed a Check Engine light for the first time ever. I have had zero problems with this car. So actually I’m pretty lucky not to have had to bring it to Payne Volkswagen very often. This morning I took it in to computer scan the engine. As always, every employee was friendly and cheerful. I especially appreciated the kindness. courtesy and knowledge of Thomas, the mechanic who took in my car. He was very thorough and explained things very well. I will revisit on Friday when the needed part comes in.

Excellent service! - Roxy82006

JR Esquivel IS AMAZING SALES REP. I had a good experience and well come again and buy from Payne. Can't wait for next yr.

Excellent service thanks Ben Flores for the help and the - Kflores2102

Excellent service thanks Ben Flores for the help and the attention 100 % recommend Payne mission

I got there in the morning for on oil change, got there - eliudflores156

I got there in the morning for on oil change, got there and got it done. Good customer service. Will definitely go again.

Worst experience ever for repairs. - dmonreal4986

Worst experience ever for repairs. Took the vehicle into be repaired came back needing more repairs besides the one we took it in for and was dropped when being repaired by the dealership didn’t contact us to inform us of what happened. Turned them into the BBB got a reply from the general manager Chase Bradley to contact him for a resolution for the problems they caused . Have left ma y voice messages and written messages with no answer on the phone number he gave us to call. Just another one of their ways to get out of doing what is right! Will not return to Pegasus dealership . Letting all we know not to trust or use the dealership either. We’re retired on fixed incomes and the 3000$ we paid for repairs which weren’t completed could be used as a return investment to getting the work done somewhere knowable .

Great service - DARCYALDERSON

Came in to get an oil change and list of next services. Very friendly and helpful service. Thanks so much! Would definitely recommend to others.

First and foremost, I purchased a new 2006 Saab 9-3T from... - jcc2823

First and foremost, I purchased a new 2006 Saab 9-3T from this dealer in April '06. The car is terrible- I guess GM's got ahold of it and turned it into a piece of sh**. Secondly, Performance Saab of Houston is the absolute worst dealership I have ever delt with. They were fine up until I signed the lease papers (go figure...), but the service department is abismal. I have had problems with the car from the moment i bought it... from loud rattles they told me to get over....to the doors locking and car alarm going off randomly while driving which they said they could find nothing wrong....to the manual transmission slipping out of 5th gear randomly which they told me I must not know how to drive the car.... to the stability control system failing. Don't buy the car, but more important DON"T BUY ANY CAR FROM THIS DEALER. They are ignorant, rude, and don't do things right the first time. They treat you like you are a burden to them.