3,966 Texas Hyundai/1000 Service Centers

Over the last 12 years I have had very good service from - tlrodyeaux

Over the last 12 years I have had very good service from Philpott Toyota until last spring. I took my 2010 Sequoia in for a transmission flush. It had about 121,000 miles on the odometer. I had it flushed at 60,000 miles which is the recommended maintenance interval. Unbeknownst to me the Service Manager told the service rep to indicate only a change of fluid. The Svc Mgr assumed the vehicle had never had the transmission serviced. AND GET THIS: The transmission was serviced at Phillpott at the 60,000 mile interval about 8 years ago. Needless to say, I was upset. Very upset. My Sequoia in in excellent shape and only looks to be 5 to 7 years old. Rather than ask me or look up the service record she, the SM made a decision to limit service. Why? No clue. I know cars and have worked on them most of my life. My bet is she doesn't have mechanical experience and if she does, then double shame on her. She is a Service Manager, not my parent. MY CAR AND MY MONEY, not hers. I complained and was told to bring the car back for a transmission flush which I did several months later but the connections were never broken (I know what to look for) and the flush never performed. It was another fluid change and I am not sure they did that much. I truly feel sorry for the poor service rep, She did an EXCELLENT job but was caught in the middle. Not sure what the SM did to her but given my experience and I have a great deal managing people, I am guessing the SM took it out on the Service Rep. Recently, I took my wife's Lexus in for service and asked to speak with the master mechanic. He is top notch! It would have been a 5 minute conversation and I offered to pay for his time. I am considering having a $3000 service done on my Sequoia but wanted to speak with someone I trusted before committing to the expenditure. I was told he was too busy and that they would have him call me that afternoon or the next. It has been a month since that promise and no bells. Honestly, I wasn't holding my breath. By bet: The Service Manger struck again. Time to take my business elsewhere. I hate to to do it but better than continuing to receive the treatment I am getting at this dealership and it won't change until the Service Manager is gone. Who knows when someone is going to wake up and figure that one out?

Excellent - Badgirl2damax@yahoo.com

Looking for a car for my daughter to drive to college I got on Fenton website and left a brief message and in no time a sale person by the name of Shane House contacted me. A very respectful young man help me and he answered all my questions and we end up buying a car that same day. I would recommend my friends to go there to buy a vehicle and ask for Shane House. Thanks again for your service.... Jo'Ann Johnson

Great service center team - jpaul

I'd like to thank Service Mngr Chris, Chad, J.T., and the technician who helped me. They were professional, friendly, and very helpful with my 2019 Ram Laramie. J.T. knows the 12 inch screen UConnect system better than anyone I've found. He and Chris taught me how to use the Navigation system and performed an update that revived my back-up camera and SiriusXM.

Was able to get my car serviced in a timely fashion, - VEWYNN50

Was able to get my car serviced in a timely fashion, Thanx for everything guys.

Went well. - DNIEBRANDRSPS@GMAIL.COM

Went well. Professional and completed in a timely manner. Planet Lincoln is second to none.

11/20/2024, I had taken my Jeep Compass 2019 in for a - jannetted24

11/20/2024, I had taken my Jeep Compass 2019 in for a diagnostics, which I was informed would take a couple days and had to leave my vehicle. On 11/22/2024, I headed up to the service department to pick up my vehicle. I had a conversation with the service rep (Mike), He was extremely nonchalant and rude. After providing me the keys to my vehicle, he told me to go find it. He didn’t know where it was within the dealership & he wasn’t going to bring out my car. It was 50 degrees outside, my fiancé, myself and 2 kids (4y/o and 3 mo) lapped the dealership 3 times on foot, once in our own vehicle and 1 time in the tow truck with no employee assistance. Not 1 EMPLOYEE HELPED US. We went back in the service area 3 times explaining to them we could not find my vehicle. After 20-30mins of walking around, frustrated, cold, tired and in disbelief of the treatment we received, we finally found my vehicle. I am extremely disappointed with the service I received and will not be purchasing or bringing any vehicle back for a service there again.

We blew out two tires and damaged a rim on Hwy20 on our - AO

We blew out two tires and damaged a rim on Hwy20 on our way to Florida. We had to find a Ford dealer and a tow truck close by. Bianca in the service department was able to find tires and a new rim. They dropped us off at our hotel nearby. Also, they picked us up the next day. We feel that Bianca went out of her way to make us feel welcomed, reducing our stress. Bianca kept in contact with us throughout the ordeal, even when we were waiting for the tow truck on the side of the road.Bianca was very knowledgeable about what was needed. She knows her stuff. She topped it off with a car wash! Very refreshing to see someone with great work ethic! Thank you!!!

From the moment I bought my car I have been well treated - ts

From the moment I bought my car I have been well treated and always feel welcome. Cheryl, Jennifer and the service people at Pollard are exceptionally kind.