214 Texas Kia Service Centers

I've only used this service twice and each time I've used - 12345

I've only used this service twice and each time I've used it, I've liked the customer service. However, each time I've used it, I always have something loose or hanging here and there. I don't know why they can't leave the car as aesthetically pleasing as they found it. They also don't alert me to the changes they've made to the vehicle like why something might be out in the open. I really like the demeanor of the employees and the convenience of the service, but I am worried about my car looking like Frankenstein's monster if I keep using the service....

Very good job on telling me what needed to be done and - adrianscott34

Very good job on telling me what needed to be done and time frame was great once the repair started also staff was very nice and informative

My family has been Van Griffith customers for over 10... - jimwatkins

My family has been Van Griffith customers for over 10 years and they continue to provide quality service and automobiles at an affordable cost. They stand behind every car we have purchased from them. They also provide a comfortable waiting area complete with hot coffee and donuts. Plus, they keep you informed on your cars status.

Happy Kia is great in sales and service. - bmitc48225

Happy Kia is great in sales and service. Great place to do business with them

I want to thank Dillon the service advisor and Brandon - lenguretsky

I want to thank Dillon the service advisor and Brandon who quickly analyzed my issue and repaired it on my 2016 Sorento. While travelling to Abilene from Houston for a funeral, we hit a big pothole about halfway into the trip. At first, everything seemed OK, but from time to time we would hear a strange noise up front. Turns out that the plastic air deflector/oil pan guard had been damaged and was hanging down. That guard would hit the road when the car dipped from time to time. Brandon got right under the front of car and secured the guard so it would not drag anymore. The whole visit took less than 20 minutes which really meant a lot when you're from out of town attending a funeral. THANK YOU Brandon and Dillon!

Vanguard Kia is absolutely amazing to work with from the - treeck74

Vanguard Kia is absolutely amazing to work with from the moment of purchase to service. I have bought 4 vehicles and have had the best experiences. I am treated like family and my care is always cared for efficiently. As a woman who depends on her car. I trust Vanguard service team to make sure I am safe on the road. Every time I drive on to the lot it is an exceptional experience. Thank you for taking such good care of the community.

Friendly and pleasant staff. - jt112803

Friendly and pleasant staff. Fast and friendly service workers and cashiers. Friendly and pleasant management.

I have a 2017 Kia Niro which needed AC repairs. - karibrittonjones

I have a 2017 Kia Niro which needed AC repairs. They worked with me on reducing the labor cost so that I could afford the repairs. They also provided me with a loaner car which saved me over $1000!

I have been goin to KIA ALLIAMCE FOR YEARS FROM THE - saltandlight722

I have been goin to KIA ALLIAMCE FOR YEARS FROM THE GENERAL MANAGER DOWN THEY ALWAYS GIVE ME GREAT SERVICE. AND PAUL IS ALWAYS SO DEPENDABLE THE WAY HE HELPS ME!! I always go there for oil change etc! I trust the service and love the people

Mortiz Kia gets the job done Thanks Clinton and all the - norrisfisher1313

Mortiz Kia gets the job done Thanks Clinton and all the Techs that make it happen

Service Advisor Martin Souvannakane at Moritz Kia in - bksa

Service Advisor Martin Souvannakane at Moritz Kia in Hurst is AWESOME! This guy is the greatest Service Advisor I’ve ever had anywhere. Extremely professional, courteous, and lightning fast to get the job done.

Darin and the other gentleman were very helpful. - eparadoxx7

Darin and the other gentleman were very helpful. Excelebt service and care. 11/10 wpuld highly recommend.

Worst service experience EVER! - wild_beagle

Worst service experience EVER! Dropped my car off for a recall issue on a Monday, never heard a word from my service advisor until Thursday when a text was sent to my relative (designated contact) to notify the parts were in (parts we were never told about) and then after my relative contacted them on Friday they said the car would be done that afternoon. I went to pick up the car, again never spoke to my service advisor, drove my car home. Two days later I get emails that my car had been transferred to service....and then one about pending issues they had identified. I already had the car home. No communication NONE! They did replace a part, under extended warranty, but I think only because my relative had to convince them. Now I have another issue that will require going to a dealer and there don't appear to be any local service centers with good reviews. UGH!

Very welcomed feeling every time like they remember who - kourtneyfuqua

Very welcomed feeling every time like they remember who you are and always willing to help with a smile!!!

Great service fast and friendly. - MSANCHEZ79902

Great service fast and friendly. Definitely my new favorite place to get my Kia serviced.

I’ve been to the service dept at Kia of San Angelo three - TC

I’ve been to the service dept at Kia of San Angelo three times now for various maintenance. Every time the experience has been professional and excellent. Robert makes sure that the service is taken care of as requested and is kind to answer any questions I have. All the staff that I have encountered are kind to greet me and ask if I needed anything. I have used the comfortable waiting area a couple of times and was able to work on my laptop while my car was serviced. I will return to Kia of San Angelo for all my service needs.

Usually a good experience. - jp

Usually a good experience. But 1) online service reservation didn’t inform service manager of items to be done or question I submitted, 2) online tracking didn’t update status (service was done and tracker said it hadn’t started), 3) I made reservation because I had to wait, but was told it may be 1.5 to 2 hours (why wasn’t reservation time reserved for me), 4) Actually took 3 hours, which is unacceptable for simple oil change and tire rotation.. They had some remodeling going on, and this was first bad experience, but seems like they need to fix their scheduling to not book too many at same time and try to acknowledge their mistakes and try to make things right so I want to return instead of acting like this is normal.

My car was ready the next day after having an oil leak. - belissa.perry

My car was ready the next day after having an oil leak. Fast and easy service.

Had my Sportage serviced and they were great! - jerjen1107

Had my Sportage serviced and they were great! Spence my assigned technician did an amazing job!

I just want two thank kia sell people . - Jackson

I just want two thank kia sell people .especially Mason he was very professional and courteous he explained everything to me any question I had he answered. Thank you

Service department is very incompetent and had my car for - Amber

Service department is very incompetent and had my car for 7 weeks for a transmission.

The store, brand, and its employees are money hungry, - Jane Joe

The store, brand, and its employees are money hungry, unprofessional, deceitfulI. Stay away at all costs!

I went here for the first time due to a service recall - kalia57

I went here for the first time due to a service recall and my overall experience was not good. I called to make an appointment and asked them if they have any complimentary shuttle drop off service. I was told they have none! After making an appointment, I was then told at the end that they in fact do have complimentary drop off Uber service as long as drop off location is within 10 miles. Why was I not told about this when I asked earlier? Was it because I said "shuttle" and not asked in general? I have no idea but was very weird. My car drop off experience was good. My service advisor was efficient, friendly, and professional. My drop off was arranged through Uber and was told to wait for the text message/call when my car is ready for pickup. While waiting at home, I got a slate of work orders that was required on my car other than the recall. One of them was a rear brakes replacement. Due to outrageous dealer's pricing I denied all of them and just confirmed the work order for the recall. I got a text within 2 hours about my car ready to go home and I went by myself to pickup my car. I went to my service advisor's desk and he was not there. There were 2 other advisors who saw me but didn't say anything and continued with their work. Finally after standing for about 10 minutes one of the advisors asked me if I am being help or not. I told him about waiting for my service advisor. I was only then told that he went home and what is it that I needed! This was so disappointing as why my service advisor didn't tell me about asking for help from anyone once arrived since he will be gone by the time I come? Also, why it took 10 minutes for the other advisor to finally ask me about my intentions while I clearly walked in in-front of him and he saw me started to wait at an empty desk? Again extremely poor, lazy, and an unprofessional customer service. Later that week I took tires off to check the brakes as I was not hearing or feeling anything wearing out from the rear. Turns out brake pads on both sides were nice and good and there was absolutely no need to change anything! Why was I told about the rear brakes replacement and that its current conditions so poor then? Was it to just make extra money out of me since they had to fix my car for free due to a recall? I have no idea what the true intentions were. After this I had no idea whether to believe on their other replacement recommendations or not and I just left everything as-is. I hope they fixed recall as they claimed. Service department definitely needs some basic customer service training. After my this first time experience I am not sure if I will go back or recommend this place to anyone or not.

If I could give them 0 stars I would. - Jackiecampos98

If I could give them 0 stars I would. Absolutely the worst car buying experience of my life. Salesman lied about fixing the car when we bought it. The service department gave us the run around for 5 months. I have text messages and emails proving that they gave us the run around. No one will call us back, and when we do get someone on the phone, they ALL give the same story, “this is the 1st I’ve heard of this.” Buyers please be aware!!!

They were very nice. - alicia.stum

They were very nice. Helpful. Made me feel very comfortable. They even gave me Popsicles (it was summer) while waiting for paperwork to be completed

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