3,949 Texas Maserati/1000 Service Centers

A "shout out" to Rick and the gentleman who was working... - rangerfrog

A "shout out" to Rick and the gentleman who was working with Rick in service yesterday, Thursday, 22 Apr 2021. I had been in a couple of weeks before to get a tire rotation. I was experiencing a shimmy in the steering wheel and was pretty sure I could get some help with that. The gentleman who was assisting Rick got down on his knees to inspect the front tires. He found that I had a nail/bolt in the right front tire. This was a problem that I would not have known about had it not been for his diligence and effort to address the "shimmy" I was reporting. Rick stepped up and said they would balance the tires and repair the nail situation. In a short time, Rick suggested that I take a short ride, me driving, with him to make sure the problem had been solved to my satisfaction. The shimmy was gone, the nail situation resolved and there was no charge. This quality of service will get me back to Toyota Palestine for any future service or truck purchase in the future. Thanks Rick and assistant for supreme quality service. Craig D. Caldwell, Rusk, Texas.

Parts department was absolutely amazing! - ettezilg1

Parts department was absolutely amazing!! Jose Garcia is an asset to not only the Parts department but to the entire PCCDJRF Dealership! He was professional and extremely helpful. He went out of his way to get me a part for my Fiat that I could not get in Arizona. Wish more employees could be like him! He is a total leader of customer service! Thanks again Jose!!

Very poor customer service - TannerLaw

I brought my vehicle into this dealership to report an issue that should have been covered under warranty since I was still under the factory warranty. The service advisor Ben L. Scott took my order and promised to call me back when the part came in while I was out of town traveling. After 2 months of never hearing back from him, I decided to go back to the dealership to check on the status of my broken part order to find out from another service member that that part breaks all the time. Well when I return to Ben L. Scott, he said the part had been sent back because I didn't come back in time for the service and it was no longer under warranty because I was now over the milage on the factory warranty on my 2016 Lincoln Navigator. I've dealt with this man on a few different occasions and his customer service is horrible. He is definitely not giving Lincoln a good reputation. He never once apologized for not returning my call or took the responsibility for his poor work performance.

Davis Richards was very helpful getting my car in for - AC

Davis Richards was very helpful getting my car in for repair and keeping me informed during the process. The work that was done by service personnel to repair my car was outstanding; it looks as good as new, just like it did before a deer ran into it. My experience with Bodywerks was great and definitely recommended. Arnold

I was able to work with Pete and Rob to help with my - morganmitford

I was able to work with Pete and Rob to help with my trade in and purchase. The entire team was able to answer my questions, work around my schedule and delivered a smooth process. I always hear about what a pain buying a car can be and I can say from start to finish working with the Park Place team was pleasant. I’d recommend anyone looking for a car reaching out!

2012 Rolls royce benn worst service - David Al

I owen 2012 Ghost ,just turned to 23k my vehicle been in shop for about three month , my injectors and head were told are bad , what's not acceptable that THEEEE Rolls Royce service dealer put me in small jaguar ,and i had to wait in line for that , now vehicle i paid large sum of money being in shop with just 23k and had intensive engin work that disgusting , my vehicle was misdiagnosed by the dealer first time , rolls royce known by as first class service but it's the opposite and disrespectful to rolls royce owners ,cadillac and other dealer will accommodate with better lonar vehicle than park place rolls royce,, they're also another vehicle with same problem for over month i was told , i was told that repair cost about $30,000 and warranty cover the cost but the fact that my warranty about to expire when i get my vehicle out , Park place had negligent delayed my repairs for my warranties about to expire, also is limited warrenty on the repairs were don because rolls royce warranty had paid for the repairs ,it doesn't matter as work is don on dealer, warranty should be in effect as any warranty dealer give to all costumers as integrity work done on any other vehicle , fact is i can offered to drive rolls but the integrity of rolls royce dealer to park my vehicle for about three months waiting for parts on 2012 year model and rolls royce vehicle to break down at 23k that is gone and no trust , now bmw is Not extending the warranty my car for the 3 month lost being in shop that not unethical, would i ever purchase rolls after this NOOOOO way , Stay away from Park place and this vehicle's its scam and has many factory defaults as bmw takes over rolls royce in usa ,

Always helpful - Hallie Cochran

Viviana has helped me for the last 2.5 years and this dealership has been nothing but first class. Thanks so much! Would highly recommend for their customer service.

Cordial. - gregworx

Cordial. Courteous. Competent. Responsive. Strong pre-owned car department. Well trained and professional staff. Excellent service department all around.

I love working with Karina! - marzaveon_cooper

I love working with Karina! Very professional and very helpful I recommend her to everyone! Will definitely be back. Thank you for your great customer service.

Kenneth Lazard did a great job helping me get into my new... - The Skinny Guy

Kenneth Lazard did a great job helping me get into my new car. I love my Kia soul. When every other dealership said no he made a way for his dealership to say yes. I’m proud I went to Parkway Mazda

The worst service experience, it’s been two weeks-no... - Shireysteve

The worst service experience, it’s been two weeks-no status as of today, not to mention I was sold a damaged car. In 30 years of buying cars, this has been the worst experience-ever!

Service Department is Expensive!!! - CJ

They charged $225 each for O2 sensors + labor and according to online estimates it should have been $135 each including parts and labor. They also recommended a bunch of filter changes and flushes that were over priced as well. The crowning blow was they would not do factory recall work required by Dodge if they weren't going to change the over priced O2 sensors. Ended up with an almost $900 bill for O2 sensors and fuel filters. They are lucky they were dealing with my son and not me. They wouldn't have done any work if I had been there from the start.