3,957 Texas Maserati/1000 Service Centers

A "shout out" to Rick and the gentleman who was working... - rangerfrog

A "shout out" to Rick and the gentleman who was working with Rick in service yesterday, Thursday, 22 Apr 2021. I had been in a couple of weeks before to get a tire rotation. I was experiencing a shimmy in the steering wheel and was pretty sure I could get some help with that. The gentleman who was assisting Rick got down on his knees to inspect the front tires. He found that I had a nail/bolt in the right front tire. This was a problem that I would not have known about had it not been for his diligence and effort to address the "shimmy" I was reporting. Rick stepped up and said they would balance the tires and repair the nail situation. In a short time, Rick suggested that I take a short ride, me driving, with him to make sure the problem had been solved to my satisfaction. The shimmy was gone, the nail situation resolved and there was no charge. This quality of service will get me back to Toyota Palestine for any future service or truck purchase in the future. Thanks Rick and assistant for supreme quality service. Craig D. Caldwell, Rusk, Texas.

Very poor customer service - TannerLaw

I brought my vehicle into this dealership to report an issue that should have been covered under warranty since I was still under the factory warranty. The service advisor Ben L. Scott took my order and promised to call me back when the part came in while I was out of town traveling. After 2 months of never hearing back from him, I decided to go back to the dealership to check on the status of my broken part order to find out from another service member that that part breaks all the time. Well when I return to Ben L. Scott, he said the part had been sent back because I didn't come back in time for the service and it was no longer under warranty because I was now over the milage on the factory warranty on my 2016 Lincoln Navigator. I've dealt with this man on a few different occasions and his customer service is horrible. He is definitely not giving Lincoln a good reputation. He never once apologized for not returning my call or took the responsibility for his poor work performance.

Davis Richards was very helpful getting my car in for - AC

Davis Richards was very helpful getting my car in for repair and keeping me informed during the process. The work that was done by service personnel to repair my car was outstanding; it looks as good as new, just like it did before a deer ran into it. My experience with Bodywerks was great and definitely recommended. Arnold