3,957 Texas Maserati/1000 Service Centers

Worst experience ever for repairs. - dmonreal4986

Worst experience ever for repairs. Took the vehicle into be repaired came back needing more repairs besides the one we took it in for and was dropped when being repaired by the dealership didn’t contact us to inform us of what happened. Turned them into the BBB got a reply from the general manager Chase Bradley to contact him for a resolution for the problems they caused . Have left ma y voice messages and written messages with no answer on the phone number he gave us to call. Just another one of their ways to get out of doing what is right! Will not return to Pegasus dealership . Letting all we know not to trust or use the dealership either. We’re retired on fixed incomes and the 3000$ we paid for repairs which weren’t completed could be used as a return investment to getting the work done somewhere knowable .

Great service - DARCYALDERSON

Came in to get an oil change and list of next services. Very friendly and helpful service. Thanks so much! Would definitely recommend to others.

First and foremost, I purchased a new 2006 Saab 9-3T from... - jcc2823

First and foremost, I purchased a new 2006 Saab 9-3T from this dealer in April '06. The car is terrible- I guess GM's got ahold of it and turned it into a piece of sh**. Secondly, Performance Saab of Houston is the absolute worst dealership I have ever delt with. They were fine up until I signed the lease papers (go figure...), but the service department is abismal. I have had problems with the car from the moment i bought it... from loud rattles they told me to get over....to the doors locking and car alarm going off randomly while driving which they said they could find nothing wrong....to the manual transmission slipping out of 5th gear randomly which they told me I must not know how to drive the car.... to the stability control system failing. Don't buy the car, but more important DON"T BUY ANY CAR FROM THIS DEALER. They are ignorant, rude, and don't do things right the first time. They treat you like you are a burden to them.

Over the last 12 years I have had very good service from - tlrodyeaux

Over the last 12 years I have had very good service from Philpott Toyota until last spring. I took my 2010 Sequoia in for a transmission flush. It had about 121,000 miles on the odometer. I had it flushed at 60,000 miles which is the recommended maintenance interval. Unbeknownst to me the Service Manager told the service rep to indicate only a change of fluid. The Svc Mgr assumed the vehicle had never had the transmission serviced. AND GET THIS: The transmission was serviced at Phillpott at the 60,000 mile interval about 8 years ago. Needless to say, I was upset. Very upset. My Sequoia in in excellent shape and only looks to be 5 to 7 years old. Rather than ask me or look up the service record she, the SM made a decision to limit service. Why? No clue. I know cars and have worked on them most of my life. My bet is she doesn't have mechanical experience and if she does, then double shame on her. She is a Service Manager, not my parent. MY CAR AND MY MONEY, not hers. I complained and was told to bring the car back for a transmission flush which I did several months later but the connections were never broken (I know what to look for) and the flush never performed. It was another fluid change and I am not sure they did that much. I truly feel sorry for the poor service rep, She did an EXCELLENT job but was caught in the middle. Not sure what the SM did to her but given my experience and I have a great deal managing people, I am guessing the SM took it out on the Service Rep. Recently, I took my wife's Lexus in for service and asked to speak with the master mechanic. He is top notch! It would have been a 5 minute conversation and I offered to pay for his time. I am considering having a $3000 service done on my Sequoia but wanted to speak with someone I trusted before committing to the expenditure. I was told he was too busy and that they would have him call me that afternoon or the next. It has been a month since that promise and no bells. Honestly, I wasn't holding my breath. By bet: The Service Manger struck again. Time to take my business elsewhere. I hate to to do it but better than continuing to receive the treatment I am getting at this dealership and it won't change until the Service Manager is gone. Who knows when someone is going to wake up and figure that one out?

Excellent - Badgirl2damax@yahoo.com

Looking for a car for my daughter to drive to college I got on Fenton website and left a brief message and in no time a sale person by the name of Shane House contacted me. A very respectful young man help me and he answered all my questions and we end up buying a car that same day. I would recommend my friends to go there to buy a vehicle and ask for Shane House. Thanks again for your service.... Jo'Ann Johnson