3,950 Texas Maserati/1000 Service Centers

I recently needed an unforeseen engine replacement in my - taimc

I recently needed an unforeseen engine replacement in my Jeep Wrangler. The entire situation was stressful as I was just out of Powertrain warranty. I previously purchased an extended warranty and hoped that FCA would honor it. They did. However, had I not had the support and care from RO Service Department, in particular, Ms. Betty (Service Manager) and Ms. Monica (Service Advisor); I would be a complete MESS. These two ladies are professional, communicative, competent, and caring. The moment they had information about my Jeep (from the initial diagnosis to the scheduled FCA Inspector evaluation/visit, to the FCA approval to replace my engine and finally to when the Jeep was ready) they made sure to inform me immediately. I appreciate the effort they put forth when dealing with FCA. If I had any complaints, it would be with how slow FCA moved to approved the engine replacement. This had nothing to do with River Oaks' ability to fix my vehicle in a timely fashion. FCA needs to be quicker about their evaluation process regarding repairs under warranty; and not to disrupt the flow of dealership service departments and technicians. I appreciate the patience and thoroughness of Ms. Betty's team; and their persistence with contacting FCA to follow-up with the next steps! I'm extremely pleased and impressed with this dealership, and am eternally grateful to this very special group of individuals. The entire Service Team from management to the technicians need a raise and need to be featured on FCA's site as a model dealership; one that other dealers, nation-wide, should aspire to. They even washed my Jeep so that it was gleaming when I came to pick it up! I know this is typically a standard procedure at some dealers, but you wouldn’t think this dealership would have the time to do it (or even want to do it) after having to do a very labor intensive engine replacement repair! Replacing an engine is not like replacing an oil filter…there are many parts, lubricants, fluids, hoses, clamps, electronics that must be correctly placed and tested with the block to ensure that it runs correctly. I realize that this was not an easy task and managing every aspect of the repairs, along with paperwork for FCA had to be a nightmare! But this team handled it flawlessly and with precision. I will be recommending this dealer to any and all Mopar owners that need service. Grade: A+ , 100%

On separate occasions, the service department... - BigTex

On separate occasions, the service department misrepresented the services they provided. On the first service, the technician marked that he had completed a multi-point inspection. On a follow up visit to correct a different problem, it was discovered that anyone of this had actually been done. My tires also had the wrong pressure put in. Today after having service done, I was overcharged and had to really contest that I was correct. My money was refunded after much discussion.

I had called that morning to schedule an appointment, the... - autumn24

I had called that morning to schedule an appointment, the lady i talked to told me to come in at 2:30, so i get there about 2:15 and there is no record of me having an appointment.I thought this is not good. They did go ahead and do the work with no problem, so everything worked out. It started out bad, but over all it turned out to be great. Darrin was a great help.

I am always treated well at your company, and I feel that... - lalala26521

I am always treated well at your company, and I feel that I am in good hands with the mechanics here. Appointments are on time, and the service is excellent.They have a very professional and knowledgeable staff that is also fair and honest.They get our vehicle's repaired and back to us in a timely manner.We have alway's been completely satisfied and it is because of their exceptional service.

The people were very attentive to my needs. - Marlen

The people were very attentive to my needs. Any question that I had they were always eager to help me. The place is clean and they have a great customer service. Thank you again !

Service Department - eneslon

Ms. L. Breedlove - Service Advisor provided an amazing experience when I took my vehicle to be serviced. Thanks to her due diligence I was able to get my vehicle serviced in a timely fashion and the workmanship provided is at the highest quality. Thank you.E Nelson

One Stop Shop - Lisa J

Ended up crossing 3 things off my to-do list at one stop: state inspection, oil change and car wash! Service personnel were very nice and informative. Waiting area was great too!