3,967 Texas Maserati/1000 Service Centers

The valet service-center-locator from this dealership was - Jack D

The valet service-center-locator from this dealership was excellent. Paperwork was a breeze working with James Henning. The driver was very professional arrived on time. When the car was ready, they called and set a time for the delivery that was convenient for me. Overall, it was a pleasant experience.

Came in due to excessive smoke from the car. Later... - angelamp

Came in due to excessive smoke from the car. Later learned from a friend that there was a recall. I never got the notice. Was not able to get the car back until the next day. It's running well now. Ray was very courteous and helpful. Kept me informed of my repair progress and the problems with my car.

Amber in service. - Deo Sullivan

Amber in service. Is the absolute best! She provides exceptional service, care and professionalism she makes you feel like family!! Bought my 2023 off the showroom floor, had to learn a few things about it and Amber was my service representative she was so polite and patient I truly only want her as my service representative ( no shade to any of the others) she’s just wonderful!!

Charged for tire rotation and did not perform it. - Zaratejray58

Charged for tire rotation and did not perform it. I was told they had alot of work. Makes you wonder if they performed the oil change.

Service Advisor Donnie H. took care of me! I am a single... - janetlealll

Service Advisor Donnie H. took care of me! I am a single Mom and I needed my car serviced and returned to me ASAP! The job was supposed to take 2 days but Donnie made sure I got it back the same day. Thankful I went to Gillman Mitsubishi! Thankful for Donnie!

I live 90 miles from the dealership and headed in after... - mdeanplunk

I live 90 miles from the dealership and headed in after work at 4 yesterday 4/29/2013 to have my first oil change on my new Mitsubishi Outlander. I arrived a few minutes after 6 and all of the techs had already gone home except sweet Roger M. Bill Daggett found Roger and Roger said sure I will take care of it for you!!! I apologized for not calling and they said no worries we will take care of it for you! They managed to get a filter (since parts was closed) and got all of it taken care of. Then they even went and washed my car since I had stated I am sorry it was dirty I had not had time to rinse it from my trip the night before. This is above and beyond and Brandon Robbin the service manager as well as all of the other other people in this service department need to be recognized for Customer service because this was way more than I ever could have asked for in a dealership and they have won my business and referrals for a life time!!!! Roger even stayed later to explain things on my car that I had questions on! Super nice group of employees!!! you have a great bunch that are an asset to Gillman!!! Thank you for taking good care of me!!! I promise to come on Saturdays! Even though you said I could call and someone would stay late ... Michelle Plunk Granite Shoals TX! :)

The diagnostic process was frustratingly unclear, leaving - shan

The diagnostic process was frustratingly unclear, leaving me with unanswered questions about the issues my vehicle was experiencing. Despite being a Costco member entitled to discounts on parts and labor, the service center failed to honor this benefit. Even after the general manager, Jonny, approved the discount, it appears the service manager overrode the decision. This disparity in authority is concerning and suggests a lack of consistency in customer service practices. This isn't the first time I've encountered such issues at this service center. Approximately six months ago, when my vehicle's A/C system required repair, a similar situation unfolded. Initially, the service center hesitated to apply the Costco discount until I reached out to Costco directly and was assured that it should be honored. This recurring problem indicates a systematic issue rather than a one-off mistake. Moreover, my interactions with the service consultants were deeply unsatisfactory. Not only were they unable to provide clear explanations about the services performed, but their behavior was also unprofessional and evasive. For instance, one consultant initially claimed that a tire rotation had been completed, but when questioned further about which tires had been moved to which wheels, suddenly backtracked and admitted that no such service had been carried out. This inconsistency raises suspicions of attempted overcharging and deceitful practices. To add to the frustration, I was billed for an oil change, yet I'm now left doubting whether this service was actually executed. Furthermore, when I attempted to voice my concerns and seek clarification, I was met with dismissiveness and a lack of accountability. The response, or lack thereof, to my complaints is deeply disappointing and reflects poorly on the service center's commitment to customer satisfaction. In summary, the repeated failures to uphold the Costco discount, coupled with the lack of transparency and professionalism exhibited by the service consultants, leave me deeply dissatisfied with the service center's performance. Such practices are not only a disservice to me as a customer but also tarnish the reputation of the Gillman Company. Immediate action is needed to rectify these issues and restore trust in the service provided.