3,956 Texas Maserati/1000 Service Centers

Service is bad - Upset39

I took my GMC Acadia to get checked at because the A/C was blowing hot air. They told me it would cost $1,610 to fix and that my vehicle would be ready be Wednesday. Luckily I was able to afford the expense and being that I was going out of town I definitely needed the A/C in this triple digit weather! I picked up vehicle on Wednesday evening and drove home. Then Thursday we left for Arlington to pick up my stepdaughter. About 2 hours into our drive ( 6:30pm or so) I begin to feel rather uncomfortable in the third row and I notice HOT air blowing from the bottom vents in third row and tepid air from four back top vents!!! I was furious! Of course my $1,600 bill had hurt my pocket and to realize my issue has NOT been resolved I was extremely livid! Needless to say I managed to tolerate the warm air blowing and just fell asleep . It must have been the hot air!!! We drove back today and when we got home I noticed that the passengers seat foot area was moist and that plastic covering had condensation on it!!! Then I looked under my Acadia and notified water leaking!!! If I wanted poor service I would have paid $800 to a mom and pop shop who doesn't "guarantee" their work!!! The service man Mike told me that their work is "guaranteed" for a year!!! He should have mentioned "guaranteed to be faulty"!!! Extremely disappointed in the quality of service we received!!! I am taking it back tomorrow because I do not think it's fair that if it is "guaranteed for a year" another dealership should have to incur their faulty labor issues. I will definitely be rating the service and informing GMC of the poor service so that maybe they will no longer be a "certified service" location!

They did a great job. - Bill S

They did a great job. Great technicians and great service. Also the supervisor was great

Worst dealership I've ever dealt with. Don't ever... - Nickywuzzy

Worst dealership I've ever dealt with. Don't ever get in house financing with these people. If you are military, dealers at Lynn Alexander will treat you like a sucker! I had limited credit experience. But they suckered me into in house financing with a 27% interest rate for a 5 year loan on a car that depreciated significantly after driving it off the lot! I didn't know anything about that stuff only that It was my first year in the military and had limited credit. They were more than willing to help xxxx me over!

Frustrating - Richardwade

Dealing with them after the sale has been the most frustrating thing in the world. They promised that they would resolve an issue with the bumper ad a condition of the sale. It took elen days to get my vehicle back and every day I got a different story or excuse not only for what they did, but also why it wasn't ready. Customer service needs much work...