202 Texas Mazda Service Centers

Progressive made me take my car here because of an - Nguyennatashya

Progressive made me take my car here because of an accident when I got my car back the first time there was still damage to my door and then there was a chemical inside my vehicle and some kind of over spray on the windshield this over spray I tried to clean myself and it wouldn’t come off I had to deal with Patrick so I could bring my car back get the door completely fixed and my windshield issue taken care of . So I get my car back again and the over spray is still there now I’m dealing with Corey who called me and is now trying to say they have to figure out where it came from. I’ve brought up this issue as soon as I got my car back the first time. There playing games with me and giving me the run around about getting my windshield fixed. I paid my deductible and I expected good quality work when instead it’s poor work and really bad customer service I was told by two of their employees it something they used now I’m have to fight to get this fixed when it should have the first time or even the second time I was told the issue was going to be takes care ok now Corey wants to see the over spray why all their other employees seen it I was told by Patrick and my insurance agent this will be fixed. I will never trust these people my car is only 4 months old and now I have to deal with spots all over my windshield because of their incompetence and they maybe will do something about this. Don’t go here of your insurance company try’s to refer you here say no I’m also now looking for a different insurance company besides progressive .

Mr Shoftner has repaired my Ford pickup, which has over... - craiganeedham

Mr Shoftner has repaired my Ford pickup, which has over 300,000 miles, several times, and my experience every time has been outstanding. The one thing that I really appreciated the most was his honesty when assessing the problems with my truck. He did not try and charge me for unneeded repairs, and allways suggested only the repair required to correct the problem. I definitely appreciate him helping me keep my truck on the road with his affordable prices. It is hard to trust people in the car repair business, because I have been burned before by other supposed professionals. I do trust Mr Shoftner though, and he has yet to let me down. I would recommend him to anyone

Friendly staff, clean establishment, and an experience - Accord4More

Friendly staff, clean establishment, and an experience that I will always remember! Israel and Skylar made the deal happen and me and my family thank you.

Great Service!!! - carguy cindy123

The customer service rep. Matthew was very helpful. Matthew was very helpful and professional over the phone and answered my questions before I took my 2013 cx5 to be serviced. The work was done in a timely matter and my husband and I were happy:) I would highly recommend this dealership.

Service Professionalism At it’s BEST!!! - Ezliving22

Highly recommend Waco Kia services. Friendly greeting- Josh the Service Manager took Ownership for complete customer satisfaction. Wasn’t sure what was wrong with my car at a total blank. They had me in and out in very minimum time . Courteous waiting area . Full service form beginning to end.. walked me to my car washed it. And made sure I was satisfied with the whole experience. Turns out it was just the battery. Thank you Josh and Waco Kia !!!!

I am doing the survey for World Car in New Braunfels, - Sergey Barannikov

I am doing the survey for World Car in New Braunfels, Texas which is located in the United States of America.

Service personnel were always helpful. - japenuelaz

Service personnel were always helpful. The replies to inquiries were prompt and informative and provided service work progress. Informed throughout the service progress with updates. Will continue to have my beloved KIA Soul at this dealership.

My experience with Kia of New Braunfels has been an - KiaHostage

My experience with Kia of New Braunfels has been an absolute nightmare, and I genuinely feel trapped in this situation. I own a Kia Telluride that has spent more time in their shop than in my driveway. Each visit has been a maddening cycle of poor communication and exorbitant costs, with no real solutions in sight. It’s infuriating to spend so much money while my car remains unfixed, and I receive no clear explanations for the ongoing issues. For eight long months, my vehicle has been in limbo, waiting for an engine replacement. We’ve looked into lemon law options and even contacted Kia about a buyback program because we are utterly exhausted by this ordeal. The moment we mentioned these options, they miraculously found an engine from California, promising it would be ready by November 1st. Now, as December approaches, I’m still without my car. To make matters worse, I learned that the California engine was recalled, and now they’re building a new one from scratch in Tennessee. I’m back on a waiting list, feeling helpless and frustrated. I’ve gone from being a proud Kia owner to feeling like a hostage of this company. I’m stuck with a hefty car payment and no vehicle to show for it. They may entice customers with great sales, but their service is a complete disaster. There’s a total lack of accountability or concern for their clients, and it feels like they’re just sitting back, collecting money while leaving customers in the lurch. If you’re considering doing business with Kia of New Braunfels, be warned. You may find yourself ensnared in a web of frustration and disappointment, just like I have. It’s a suffocating experience, and I wouldn’t wish it on anyone. Proceed with caution if you choose to go this route—you could end up feeling just as trapped as I do.